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November 2023 by V York
I was in the market for a new mattress and Kennesaw Mattress Outlet delivered. Kenny gave me a good deal on a new mattress and an adjustable bed frame. Had the mattress and bed frame delivered within a couple of days from purchase. They were able to attach my existing headboard to the new frame as well as hauled away the old mattress and bed rails. Very easy and I am thoroughly pleased with my purchase, the price and the overall experience. I would recommend this business to anyone looking for a new mattress/bedding at great prices. And you will be supporting a local, small business!
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November 2023 by Derek Pickett
There were so helpful with our choice of mattress.
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September 2023 by Darren Miller
Had a decent experience in the store. Found a massage chair that really seemed to help my back. (I have several back issues and the massage chairs you pay for at some attractions really seemed to help.) So I went to the store on two separate occasions finally picked one that the sales man suggested. He went on and on about the quality and warranty and the extended warranty. The chair itself is extremely expensive. Waited around for month and a half for delivery, finally got delivered and it seemed noisy compared to what I looked at in the store. The delivery people left I tried it out and ot made a bad clunk sound sound and the foot part is now sloppy, we called up to they said to that's definitely a warranty item and they would set a time to come back out and fix it.its been months now and nothing. Since then it has developed several air leaks and several parts don't work right and it's gotten even noisier. We have contacted them via phone, email, left messages at the store. Nothing seems to get them to understand the sense of urgency. So I am finally writing my reveiw they begged for when I was first in their store. Maybe now something will happen. At this point I have gone back to using the pay for chairs when ever I see one. I hate my entire experience with them and just want them to come get their sorry product out of my house. I seriously hope this finds someone who can make this right. If I could leave zero stars I would. Make this right and I will remove my review!
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March 2023 by Juanika Mitchell-Ashford
WoW! This was a manifestation visit. My husband and I always said that we wanted a Sleep Number. We have heard so many different comments, but to experience laying on each one was evident that we were not leaving without the one that was perfect for our body type. The timing of visiting was unplanned but divine, because our navigation took us there with a different location request on the screen. Following our instincts it was purposeful. We are glad that we visited and the customer service rep. Michael was excellent salesman and very well versed in knowing everything about each mattress type. His attention to detail concerning our body chemistry and temps were on point. We were there at a good time being the only couple there for a while until others start coming. We had a blast and we got what we needed and wanted. Thank you again Michael for your professionalism, excellence in CSS and soft skills. Blessings on Blessings .... Artrise and Steven Ashford
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December 2022 by Mary Morris
Connie was great and knowledgeable. This was my 3rd sleep number. Things have certainly changed from my first purchase and even from my second. The improvements were explained. I look forward to begin sleeping on my bed
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October 2022 by sam kurtz
Placed my order in august for a whole new bed set, earliest delivery available was october( 6 weeks). On the day of delivery they cancel my delivery during the last few minutes of the time period that i should have received it. I was told the soonest i could receive my order was in another 6 weeks. I was offered only 10% off my order for the inconvenience. 0/10 would not recommend.
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October 2022 by Cathy Woods
Michael provided great customer service and kept his word. He went above and beyond to ensure that I received my pillows. I love my comfort curve pillows and my bed.
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August 2022 by Judith Evans
Two days ago I purchased my 2nd Sleep Number bed, the 360 i8 Smart Bed with the Flex Fit 3 base! The first was in 1998 but due to downsizing and life changes I gave it to my brother and sister-in-law who still have it and still love it! Over the years I have not found any mattress that can compare and after back surgery and nerve damage I do not sleep much at all so I went to the Kennesaw location to see about the sale that was going on and spent about 2 hours with Berly whom I enjoyed working with very much! I gave my selections a throughout tryout with no rushing or pressure! Berly was so very helpful and knowledgeable. My husband and I anxiously await our delivery which unfortunately won’t be for a month but knowing my sleep will be so much better it will be worth the wait!
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June 2022 by Robyn Williams
We have been looking at a sleep number for several years now and finally decided to spend the money for a better nights sleep. Michael our salesman was awesome. He was patient, very knowledgeble and helped us make the right decision our purchase. The only downside is how long we have to wait for our mattress to be delivered. Having to wait til June for delivery. Purchased mattress May 2022. I would highly recommend Michael at the Cobb county store.
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June 2022 by David Hernandez
The mattress is the worst, feels like you’re in a rocking boat plus the costumer service is horrible the return policy and delivery policy is a joke I end up with a debt of $500 even when we couldn’t get use to the mattress and it was killing our backs and they wanted us to wait for a whole month before we Could’ve return it, go get a conventional mattress.
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April 2022 by Marissa Johnston
I have suffered with degenerative disc disease and scoliosis since I was a teenager. I’m also in the nursing field. This mattress has done wonders for my back. I no longer have back pain. I bought the top of the line i10 series 360 smart bed. If you want to save on your budget, I would definitely recommend getting an adjustable base online versus buying one of theirs or just buying a regular boxspring. It’s definitely worth the investment. If you are wondering, do it! Your back will thank you.
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March 2022 by Karen Allen
Absolutely Amazing service. We were not rushed, and Connie gave us plenty of personal service to specifically test out sleep numbers. So very excited about receiving our new sleep number bed!!!
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January 2022 by Frank Hood
The sales woman answered all my questions was very knowledgeable and helped me a lot in deciding on the mattress and also sheets mattress pad and pillows I appreciate it very much she did a very very good job
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November 2021 by Slick B
Sales person lied about my delivery after I have already paid for my furniture months in advance. I believe Stacy was here name horrible customer service!
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September 2021 by David Reed
Very friendly staff. great experience
