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December 2023 by Darryl Trombley
3050 N Main St, Kennesaw, GA 30144There was no one there to assist. There was a car leaving so the gate was open. The cell service in that area is terrible so it took 20 minutes to get the truck. Then when I returned the truck I didn't have a code get back through the gate. I think I was charged extra. I can't tell because I still haven't received a receipt! I know the $19.95 truck hit my bank account for over $100.00. To go 20 miles roundvtrip!! It's 2 days later and I still don't have a receipt. I'll never use U haul again!!!
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September 2023 by Patrick Hsiao
Trash location. Door was locked after open hours with some lady sitting inside unwilling to answer the door. Go somewhere else.
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July 2023 by Morgan Biagioni
There is a gate code that was not listed anywhere on the instructions given by uhaul, and when I called the lady at uhaul had to try multiple codes to get me in. There were also no instructions on how to access the key, and uhaul couldn’t get ahold of the property manager to find it either. Uhaul was finally able to get me to the key but this was a multiple hours long and very stressful process. I have done self service uhaul before and it was not this painful and confusing.
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June 2022 by Morgan Gohagen
I get here and nobody is here to open the gate. I finally get in and get checked in, and low and behold they gave me the wrong keys. I was then told that I have to wait over an hour for the manager to get here just for him to be late. Not only that, but another couple that was here has been waiting for 5 hours for someone to come fix a flat because they tried to rent her an undrivable truck. Never again! I'll rent a wagon next time because this is ridiculous!
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August 2019 by Michelle SM
Busy place and short staff.
