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July 2023 by Keni Unbothered
Went in to rent a truck the system was down I was told one price and told I can return the truck and keys just parking it in the lot I was charged another price then told I shouldn't have parked the returned truck to the lot and should have returned it using the app. Which I never used due to the system being down. BE CAUTIOUS OF THIS PLACE
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December 2022 by lilnicho_ 99
U-Haul didn't have a working radio, that's the only con.
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March 2022 by Gabriel Rodriguez
This place is super close to my previous home so glad that I choose this service. I was greeted by a young lady and she assisted me in getting the right truck for my move. There was an issue of my move day because of inclement weather in Georgia but customer service extended my move day. The price was great, she initially set the price for the estimate distance but will charge me the actual distance. The truck itself is clean, had a full tank of gas, and enough space for my stuff. I only had one bedroom of stuff so the move was a breeze. I will definitely use this service in the near future, keep up the great work!
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December 2021 by Eric Geter
Did not honor online price. My sons car broke down. I needed a car dolly to take car to Stone Mountain. I was charged $78.00. Only needed the dolly for less than an hour. Once I get to other side of Atlanta the guy never checked my dolly in and I got an extra days charge. WOW UHAUL. This is the last time I will be using you. I guess people do not care about quality customer service any more.
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December 2021 by shetal shah
Very easy and convenient
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May 2021 by Shari
Rented at many locations in the past. This location was great. Very helpful and pleasant. Everything went very quick and easy. I would definitely rent from there again.
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December 2020 by Velvet Barry
Fast and Friendly service
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August 2020 by Warren Smith
Good Storage place
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July 2020 by Temiah Baker
The two ladies in the front were extremely helpful and answered all of our questions.
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January 2020 by Ronny Lee
I'm very very very very sorry!
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December 2019 by Nate Bryner
Context: I needed to haul a washer and dryer that I bought to my house. I reserved a truck and an appliance dolly online, and was given a "gaurentee" that my order would be ready by the scheduled time. When I went to get the truck it was after hours, so they the truck out for me to unlock and use. The only problem was: they didn't give me the appliance dolly. The entire truck rental was useless to me because of U-Haul's mistake. When I contacted customer service, they only refunded me the $10 appliance dolly cost. So much for their guarantee.I would recommend that you use another truck rental company if you don't want to be scammed out of your time and money.
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December 2019 by Kim Hardy
I am giving them 1 stars cause they over charged me I spoke with a young lady she said she will speak with management to refund what was over charged it been a week no call nor email in regards to this and they still have not returned my money back into my account never using this Uhaul
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November 2019 by Nathanael Briner
Context: I needed to haul a washer and dryer that I bought to my house. I reserved a truck and an appliance dolly online, and was given a "gaurentee" that my order would be ready by the scheduled time.
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November 2019 by D Barry
Do not have enough employees very long wait
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July 2018 by Matthew Cook
I wanted to rent a one way truck and initially tried to rent a cargo van. I was told by the employee I would have to rent a 10ft truck for that. So I agreed to that, made my trip of 60 miles and was later called by the company asking for their truck back. I told them I returned it the same day at the destination location. Their employee mistakenly rented me a local truck and had written my contract as such, so I had no proof to my problem and it ended up costing me almost four times the initial contract price. Of course the employee would not own up to his mistake and I, the customer have to suffer the consequences. I do not recommend renting trucks from this location. Buyer beware, make sure your paperwork is correct before accepting the truck as the employees comment “they will correct it in the system†will end up costing you.
