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November 2023 by Briana S.
I ordered two pair of sneakers from Adidas to be delivered with clear instructions regarding how to deliver. The package was never delivered but someone took a picture of my apartment locker as if it were. I've had a ongoing case with Adidas for a month. I will never order from them because of this. DO NOT RECOMMEND!
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September 2023 by T C.
No stars! My packages are either stolen by the driver or opened then delivered later...after the thief decides he/she/they or them doesn't want the item.
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August 2023 by Angela D.
Once again they have "Lost" my package. There's no way to contact this company. If you try to call u stay on hold indefinitely till you to go to do one of their chats and when you do that the automatic response is always "we do not understand what you are saying " and then will simply tell you that your package was delivered or is on the way! There's no picture of your package being delivered just simply your package was either delivered or your package is on the way and they will continue to say this. Both times there was no resolution my package simply vanished but was never delivered although this time I was at home when I got the notification that my package was delivered to my front door! I ran straight to my front door there was no package I looked all around the house including in my mailbox there was no package. I filed a complaint with the Federal Trade Commission however because there is something very criminal going on here when you read all of the reviews including Better Business Bureau reviews of the number of packages that simply "Disappear" with this company! I don't expect to get this last package either but I do feel like companies should stop using these people. It needs to be investigated!
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July 2023 by Lisa S.
The worst package delivery company ever. They don't care where they drop your package off at.
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July 2023 by B R.
Now I see what people mean when they say this company sucks!! Supposed to get a delivery today from old Navy. Not sure why they would ship with this company I never heard of in my life. Logged in to track order and saw a message that said they attempted to deliver my package and need more info on my address. Why??? It clearly states my address on package and I have big numbers on my mail box. So that's a lie!!! I contacted customer service so lets see what the outcome is.
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December 2022 by James A.
If I could leave a negative number I would! They have got to be the worst delivery company ever!
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December 2022 by Nicole L.
DO NOT ORDER FROM PLACES THAT USE LASERSHIP. this company stole many packages from my apartment complex after taking pictures to say they were delivered. This has caused many people in our complex to have to eat the money on their stolen packages and the company wont do anything about it. I would give them 0 stars if I could.
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December 2022 by Marva R.
please stay clear of this company. They are known to steal packages then made up excuses as to where your package are. i was to receive a package that was shipped with LaserShip. i was told that my package was out for delivery on 12/13/22 in Atlanta . At approx 9p I received a message stating that my package was delayed in VA. I called LaserShip and made a complaint. the following day I received a notice that my package was delivered. I have cameras and a ring doorbell and it showed no one delivering a package. I then called back LaserShip to launch an investigation, because someone stole my package. Lazership advised me to contact the merchant. I sent another email to LaserShip requesting a copy of the picture taken when package are delivered . I also told them that they marked it as delivered to move away from their bad reviews. if I could give them a negative 1 I would. please people don't use them. the merchant also reported that other customers said they are very bad.
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December 2022 by Kara M.
terrible company I ordered from bath and body works and they marked it as delivered 12/18/22 at 3:51pm I was home plus I have cameras they never came by and the delivered address doesn't even match my shipping address I don't know what they did with my package but they most certainly did not deliver it I'm so pissed they were holiday gifts that are now lost somewhere. and they Janette balls to mark as delivered and given to person.
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December 2022 by Amanda B.
If I had known that Ulta was using such a dishonest delivery company, I would have gone and purchased instore. LaserShip shows my package delivered on 12/7, but my video shows no deliveries that entire day. Tracking shows the package was scanned 1.5 hours away from my home and then delivered at my door 15 minutes later. How does that work? Customer service is useless! Stay away from LaserShip at all costs!!
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December 2022 by Ottellia H.
Shoes orderd November 29th from Steve Madden. Shipping by LaserShip. Says they delivered it 12/12/2022 at 2:07 pm to my home in College Park Ga. Has not been delivered!! Was out for delivery 12/06/2022 in Kennesaw GA at 10:57Am and Pebblebrook Estate Mableton GA at 10:58AM. Says it was delivered to my address today 12/12 at 2:07 PM. It was not delivered. I was outside during that time. No one came to my home. Steve Madden says sometimes LacerShip marks delivered when they have not delivered because they have to many deliveries. Horrible shipping company!!
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October 2022 by Chiquita B.
I can't even explain to you how upset I am! I bought some merchandise from a well known brand (NIKE) and it said my package would be delivered October 24th, well it said my package was delivered at 1:47pm but I never received the package! I have cameras and also have a ring doorbell so I either will get an alert or I can check to see if it had been dropped off and no truck or anything had came to my house. I called their customer service number and the lady said they would investigate and it would take 2 days, it took them less than thag but I received an email saying that my package was "delivered" and basically I had to contact the seller and see if I could get my money back ! What kind of investigation do they actually do ? Because that's ridiculous and I've seen all these reviews so they have people working there stealing peoples packages !
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October 2022 by Sharon J.
This unfortunately is my second opportunity to get a delivery from the company LaserShip. The first time the driver came very late in the evening after 9:00 PM. I live in a gated community that has a call box for entrance. Apparently the driver have no peripheral vision as they didn't attempt to call me. They texted me and I gave them a phone number and gate code. This, my second time having them delivery a package which I wanted to take on a cruise. The same vision impaired driver must have had my package time. Two attempts have been made to deliver, one at 9:15PM and the other 10:30PM. I respond to their text to no avail. So I complain to the selling company and they give the customer service number. The LaserShip rep was very nice, apologetic and located out of this country. I could hear dogs barking in the background. She did well and I knew it wasn't her fault so I was uncommonly kind as Jesus would suggest. Bottom line, LaserShip is unreliable. I suggest contacting the company that uses them and complain there. Enough complaints hopefully will get them to pay attention or lose the contracts. I will personally ask "who the shipper is" on any order from now on. If it's LaserShip, BAM is the sound of my phone call being disconnected.
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October 2022 by Taurean F.
This company is terrible. I wish there was a way to know that a company that I am shopping with online will be using them to deliver the items so that I could opt out of making the purchase. Every time I have had something to be delivered through this company, I have not received the items. There is usually some generic message about the item not being deliverable or the address being incomplete, which is completely untrue. I receive deliveries with all other carriers with not problem.
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October 2022 by Baron K.
This company marked my packed as delivered at 1:07 P.M. I walked outside to get my package at 1:25 P.M. and nothing was there. No one else came in my yard doing this time. Very disappointed.
