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July 2025 by Carol Morris
The young lady who helped me was very professional and personable. She knows her job!
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June 2025 by Raphael Dacosta
I don’t usually leave reviews, but this Verizon store truly deserves it. The customer service here is outstanding & they make sure everything is clear. I recently upgraded to the iPhone 16 Pro Max, and the entire process was very great!
Alyssa helped me out, and I couldn’t have asked for better service. If you’re thinking about switching to Verizon or upgrading your phone, I highly recommend doing it at this location. Ask for Alyssa, you’ll be in great hands!
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June 2025 by Angie Head
The manager was very patient and helpful with not only my phone but my granddaughter’s busted up phone as well. Thank you so much!
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June 2025 by Tucker Wilson (TuckerWilson)
I recently visited a nearby store with the intention of purchasing a new phone and upgrading from my iPhone 12. The staff member at the counter assisted us in ordering the phones for my wife and me. I also inquired about Apple Watches, unaware of a promotion offering a free watch with a new phone purchase and was never told that promotion was offered.
Upon receiving the phones, the staff member opened them, and my wife immediately realized her phone was incorrect. The store refused to assist with any returns, instructing us to contact Verizon instead, and proceeded to set up both phones. During the setup, she damaged my wife’s irreplaceable life-proof case and charged us $40 each for setup fees, despite our insistence that the phones were wrong.
The setup process took approximately two hours, and the phones were never fully set up. I informed the staff member that we needed to leave because our 9-month-old baby could not remain in the store all day.
Fort O has a much better Verizon store and they are willing to make sure all customers have what they need and are much more willing to work with you.
This place is just commission so expect to be sold things that are (included) but they just charge it to your card. Won’t be going back, and will be telling everyone to avoid at all cost.
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May 2025 by Ethon Ferry
Anytime i have tried to come in for service they have either closed a hour early or no one is there even tho it says they are open.
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April 2025 by Sally Jones
I was treated so well by the staff! They were so helpful, friendly and sweet. It was a great experience for me and am greatly pleased. The young lady and young man were wonderful. (Alyssa and Tim are their names maybe??? I hope that's correct. )
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December 2024 by Joe McCoy
Have been sitting in lobby for well over 30 minutes with only one other customer here. There is a youn man helping a customer and a young lady with bright red hair playing on her phone not helping at all. We just need a simple question answered and she can't be bothered to do her job. Getting paid to ignore customers must be a new policy. I would give a higher rating for the young man, but I can't overcome the frustration of wasting over a half an hour watching someone ignore us and play on their phone.
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February 2024 by Jamie Johnson
Great group of guys . Fast and friendly service. Felt like the Verizon store up North I grew up close to. Great people
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February 2024 by Alyssa Kromer
Christian was very nice & respectful! I came in because my phone service wasn’t working and he was very helpful! Was also in and out in a matter of minutes.
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February 2024 by Ash Southerland
Customer service sucks at this location! Christian that works there is rude and shouldn't be in customer service!!! I will NOT recommend this location to anybody! Christian really needs to lose his job!!!
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August 2022 by John Doran
Shanen Croft is the best !!!!
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March 2022 by X PATH
Nick was awesome answered every question I had helped me find the correct accessories and was polite.
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March 2022 by Rickey Hughes
Shanen @ Russell Cellular in Lafayette Ga. is top notch. I would highly recommend doing business there!
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February 2022 by midnight sky
Alden was very helpful, works with customers very well. He was polite and informative. My new phone setup went smooth, he answered all my questions,, leaving me with a good experience over all. I highly recommend Russell Cellular and Alden. Thanks
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January 2022 by Karen Baldwin
Walked in just to purchase a cable. Walked out with a phone case, screen protector and wall plug in for my new phone. She was polite, willing to help, and really listened to what I needed. Great job!
