Advance Auto Parts is a store known for helpful and friendly staff who provide excellent customer service. Customers often praise employees like Mr. Jerry for going above and beyond to assist with finding the right parts and offering valuable advice, especially for those who have received poor guidance elsewhere. The staff are patient, knowledgeable, and supportive, making customers feel appreciated and confident in their purchases. In addition to assistance with common auto parts, the store also caters to special needs, such as accepting used oil and helping with antique British sports cars. Customers also appreciate the kindness and respect shown by employees, which creates a welcoming environment. While some mention that prices can be higher than online or big-box stores, the in-store service and willingness to test or replace parts like batteries make it a convenient option. Overall, Advance Auto Parts on New Franklin Rd is a trusted place for car parts and advice, with loyal customers returning for the helpful staff and quality service.
BRENT W.... Was absolutely GREAT & helpful . I couldn't have ask for better service .. thank you Brent for supporting people who need help with a vehicle your kindness & respectfulness to help is appreciated!!✔✔?✔✔
July 2023
Scott had great customer service.. super patient with me and helped me pick out a battery for my car!
July 2023
My battery died, they were very helpful, knowledgeable!
