Advance Auto Parts is a store known for helpful and friendly staff who provide excellent customer service. Customers often praise employees like Mr. Jerry for going above and beyond to assist with finding the right parts and offering valuable advice, especially for those who have received poor guidance elsewhere. The staff are patient, knowledgeable, and supportive, making customers feel appreciated and confident in their purchases. In addition to assistance with common auto parts, the store also caters to special needs, such as accepting used oil and helping with antique British sports cars. Customers also appreciate the kindness and respect shown by employees, which creates a welcoming environment. While some mention that prices can be higher than online or big-box stores, the in-store service and willingness to test or replace parts like batteries make it a convenient option. Overall, Advance Auto Parts on New Franklin Rd is a trusted place for car parts and advice, with loyal customers returning for the helpful staff and quality service.
Kimberly and Wayne are beyond amazing. They had me back on the road and heading safely home.
July 2026
Kimberly Baker was awesome to deal with today. She truly understands outstanding and competent customer service. We appreciate Advance Auto and will continue to be their customer.
April 2026
They took my 5 gallons of burnt motor oil that helped me out a lot. They were real, polite in receiving it
