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March 2024 by Eric Feingold
Great people!
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February 2024 by swaroop kumar
I can't thank Greg enough for their incredible assistance when I was in a bind. Not only did they help me secure a cab service in an area where it was hard to find one, but they also went above and beyond to retrieve my forgotten license from a rental car I had returned earlier. Their kindness and quick thinking saved the day for me! I'm truly grateful for their exceptional service and would highly recommend them to anyone in need.
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February 2024 by Rodney Knapp
Big Gentleman yesterday and fine younger man Greg, both were fantastic at Superior Expectations renting a car!! Really best I've ever seen!!! Sorry big guy I failed to get your name!! Both amazing experience!
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February 2024 by Richard Tucker
My 1st time renting from this location and I was very pleased with the customer service. They worked hard to get me a van for my trip.
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February 2024 by Marlene Welch
Customer Service is very nice and help in any way possible.
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January 2024 by Katie K
Rented a car. I told the associate I was driving to Tennessee and dropping off in TN. So a 1 way trip. The associate put the trip as a return back to Lagrange, GA. When I went to return the car, I was informed by the owner of the chain store that it was a round trip and to return it would be a $300 fee. So they were going to charge me a $300 fee for their mistake. I called their customer service and had it changed...No issue on their end to change it.....it was a $75 difference for for a one way rental.The owner NEVER offered avis customer service as a solution. He was trying to bully me for $300. Shady as hell and what a **** treatment. You don't charge huge fees for mistakes made by the company.
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October 2023 by Retail Shopper
Greg and Randall are great guys who care and met our needs today.
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August 2023 by Matt Caraway
Randall went above and beyond to accommodate my last minute needs. Highly recommend this location as they have taken care of our family every time
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July 2023 by Ashley Tanner
If I could leave no stars I would. We called today to reserve a vehicle, they said they had cars available we said ok go ahead. They ran my card and charged me triple the cost of rental then called me to tell me they have no cars available. And to top it off now I have to wait on my money to be returned to my card because they messed up. Customer service was no help all they cared about was the reservation didn't even care about the situation of us being charged the way we were. this is not how to treat customers especially when they have never rented a vehicle from here before.. I'm very disappointed and will never recommend this place to anyone.
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March 2023 by Opal Hogg
Avis in general is always professional but the LaGrange site is amazing. Greg always goes above and beyond to get the car you need at the most economical price. The rental process is always organized with very little wait time to pickup and drop off. The facilities are always clean and the cars are clean and everything has been checked on them before you take it on the road.
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March 2023 by Kevin Ringer
I rented a Chevy Malibu from Avis with no issues and no hassle. The staff are very informative and helpful and their vehicles are kept up well.
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February 2023 by mrs carr
I’ve been renting from Avis for over 5 years now. This location is my one stop Rental Car Agency! Customer service always perfect. Thanks Greg for the great customer service! Highly recommended!
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October 2022 by Connor A.
We rented a 12 passenger van to drive cross country. We were given the older style, worse mpg, and dated Chevrolet Express van with head grease still on one of the passenger windows. We were given the Chevrolet over the Ford Transit because the Avis employees took the Transit, presumably, to lunch.
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September 2022 by Megan
Had the pleasure of speaking with Greg from this location while traveling. We had rented a vehicle from Florida and was traveling thru Georgia when the van started to have issues. Of course it being a holiday weekend most vehicles were booked (even at this location) but Greg helped us find a vehicle to trade at a location just down the road that was on our route with out us even asking. One of the best customer experiences I’ve had in a long time. Very professional and personable.
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September 2022 by Matthew Bird
I recently rented a car at this location. It was confirmed on a pre-paid Avis rental. However, the Avis Corp did not coordinate with this location wrt actually having a vehicle ready for me. Greg was able to overcome this stumbling block. While I did not get the vehicle I requested, Greg handled the alternative in a very professional manner. I commend him for his patience. He could teach others and should be advanced upward. Thanks to Greg we were able to make our event on time.
