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September 2023 by Wamba Marealle
Terrible Customer Service.
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September 2023 by Joshlyn Baker
Can not get ahold of anyone when you call and leaving a voicemail is not an option. The app also messes up and is little to no help
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May 2023 by Chris Miller
Bad place for business accounts, wants to hold deposits for 7 days to prove your relationship with them. No I don’t there are multiple banks around. Sorry account closed.
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October 2022 by Andrew Bates
Ripped or damaged bills.... this is how they help now. Apparently BOA doesn't want the inconvenience of helping the average person anymore. Gave me a handout and told me to deal with the Department of Treasury myself.If they can't profit off it....
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December 2021 by Tina Pope
Love this app! I can do anything with this app.
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August 2021 by Paige Bulloch
No waiting in line. Great!!
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March 2021 by Dewan Harden
Very discriminatory practices pertaining to lending and business credit related.Being COVID was a damaging factor to business stability,I didn’t receive any sort of assistance,or even a talk via phone or mobile app.
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March 2021 by Do Lo
Arrived at the bank about 3:30 due to not being able to complete a transaction online or on the app (transaction limit). The lady at the door was very nice and took my name and said it would be a little wait, which I expected due to the lateness of the day. About ten minutes later, a young man came and we went into his office and went right to work. I apologized for the time due to it being almost 4:00, but he couldn't have been more pleasant about it. The only thing that I noticed that was concerning was the location. It being downtown and on the corner, it was kind of tight, but this was the first time at a branch in a long time, so it was no big deal. I have been a BOA customer for 17 years, and will continue to be one. Thanks to the very nice employees for your help. BTW, while I was waiting, I noticed that the tellers were very nice to the customers and the line moved quickly.
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February 2021 by Bruce Pajak
This location has very good people working here. I only had a short wait to get service. The lady was very helpful and professional and courteous. Helped me get my change of address and information on my account that I was looking for. I just wish Bank of America had locations in Alabama so I wouldn't have to drive so far.
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August 2020 by Cassandra Crawl
Fast and friendly service
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September 2019 by Band SNAFU!
Came in hoping to open a bank account, was told to sit & wait for “a few minutesâ€. Waited for 45 minutes, the bank closes in 10 minutes & was ignored & given no option to make an appointment. Representative helped five other people who came in AFTER I did because “someone else will have to see you for thatâ€. Finally got up & left. Nobody noticed. Absolutely terrible customer service.
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May 2019 by Laura Barrera
Horrible customer service. Slow. 1 teller working the front. Supervisor sitting at desk ignoring line of people.
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May 2019 by Kayla Anderson
I love this bank
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January 2019 by Nash
I wouldn't gave this bank center a star. Called today and ask a question maybe not in their financial terms and this lady came and told me if a couldn't speak English. Sadly in Trump era of segregation and racism there still people with so much ignorance. she is there to provide a customer service not to racial profile people on the phone because of their language. She need customer service etiquette training. Stupid lady.
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August 2017 by Karen Dougan
Customer Service is TERRIBLE!!! Allow yourself at least thirty minutes to be able to just make a deposit through the drive through due to them being extremely slow!
