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March 2024 by Agent Lewis
While me and my sweet girlfriend were ordering our coffee and donuts. They were being very rude and were having trouble keeping up on what we were ordering. My girlfriend ordered 2 Boston cream donuts and when she bought it, they finally told us they didn't have it after she paid. And when we replaced them with chocolate donuts, we saw one donut was laying upside down on the bottom of the bag. Then when we were getting our coffee my girlfriend noticed that her coffee was missing her mocha swirl in her coffee which she clearly ordered and said what she wanted so we wanted it remade and they gave us the most inappropriate look at us for asking it to be made properly. And they still missed some ingredients to put in her order and she had more ice In it which she didn't want. These people act like untrained 5 year olds that don't know what they are doing and are not very nice people. Please don't waste your time with these hog goblins that won't serve you properly. You are going to be very disappointed. The food is good but their execution on service and how the order is served on what we want is extremely poor. Please shut this place down for good and discipline these morons.
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March 2024 by Caroline Seitz
No Boston cream donuts, nobody smiled, rude attitude from staff along with a dirty look when I asked them to fix my iced coffee and instead of fixing my order she filled it with ice and forgot the mocha swirl flavoring. Worst Dunkin' experience I ever had! Don't go here.
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March 2024 by Donna Valliere
I accidentally pulled up to the first window as the order speaker is in an unnoticeable place, the girl at the window made it clear (with attitude) that I should order from the speaker, I apologized and offered to back up. She said she'd just take my order there, I was traveling, had left my hotel an hour before and this was this first Dunkin I came across, so I've had no coffee up to this point, I asked for light and extra sweet. What I got was a very disappointing cup of coffee not light not sweet enough and slightly burnt. Usually I love Dunkin but can not recommend this one. Poor service, bad atmosphere, nasty coffee. ?
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February 2024 by Melissa Davis
Unfortunately we didn't get to order anything. They said they had a limited amount of donuts, which were mostly creme filled. They didn't have any munchkins either. I suppose it's possible someone came in and bought all they had. We'll try again next time we're in town.
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February 2024 by Nikki
We visit different Dunkins quite frequently. This is the second time we have been to this one and they tell us they have cold coffee but not hot coffee...that seems odd to me or do they just not wanting to make anymore. So we got our hot coffee from the JP Station next door.
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February 2024 by Calvin
I haven't had issues with donuts, but they NEVER get the coffee right. Watching the staff, I don't think there's much training involved, probably explains the order issues. Stick with the locals or Starbucks if you want coffee.
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February 2024 by Paula Betancourt
Wow, I must say. This is quality and shows the development of a first world country. The stablishment is clean, team members were busy but remained kind and on point. Extra points on the cleanliness of the restrooms ? It is extremely hard if not impossible to find this level of clean in gas stations. Keep up the good work!
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February 2024 by becca mahoney
First time stopping at Dunkin for anything. We had a breakfast croissant and coffee. Both nice. Service was outstanding.
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January 2024 by David Yeske
It's attached to a gas station complex. It was new and clean. It's right off the highway.
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January 2024 by Germy Bunds
I was driving up from Columbus for a work meeting and put my order through the app. However, for some reason, even after I changed the address in my app, it automatically changed the order location back to my favorite location in Columbus. When I realized what happened when I got to this Lagrange location, the manager called the Columbus store in an attempt to cancel it. He even expedited my reorder in an attempt to get it to me faster. I really appreciated the great above and beyond service provided.
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January 2024 by Jamie Dukus
Great place to stop for a quick coffee! The cold brew is the bomb!
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December 2023 by MrOrclander
Had my drink served cold multiple times, when I wanted it hot. Often they run out of do uts quickly. Otherwise great.
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December 2023 by janeka gary
The worst Dunkin I ever been ALL EMPLOYEES ARE RUDE including the General manager. They shud just shut that Dunkin down!
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December 2023 by Russell Pickron
Usually gets orders wrong. Has definitely decreased since the opening of the new one.
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December 2023 by Honey Pot
They forgot about us at the second window and we waited 25