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September 2023 by D Donnelly
Very satisfied with the work! Amanda, Kelsey & Jo were very thorough, walked around the car with me & made sure all my needs were met. Thanks again for everything!Service: Body & Trim
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March 2023 by Brittani S.
I had a wonderful experience with the glass center part of this company. Brooke went above and beyond to help with ordering my glass, and helping me find a solution to work while we waited on my glass. She kept me informed, made a ton of phone calls, and truly cared about getting my vehicle fixed. Kody crash wrapped my vehicle, and even washed windows that were not there for repair. I haven't had anyone since moving to Georgia go above and beyond in customer service. I can't say enough good things about this place. I will come back here if I need anymore glass replacements.
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September 2022 by Philip Warren Sr
Had a consultation there and it was A1 customer service. Just waiting on repairs to be completed. Stay tuned for more reviews.
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July 2022 by Terry Tucker
Don't take your car there
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July 2022 by Connie McCollough
Wonder ful customer service
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July 2022 by alan cantrell
Bad customer service. Looks like they don't want business
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April 2022 by Endya P.
I was referred by my husband's family who told me there experiences are always great the staff is fast efficient and friendly so I decided to give them a try everything was going great until the young worker Stephen who was suppose to be washing my car went in my car in my belongings and stole $50 and what makes matters worse I called to report the incident and they have no records of me nor my car in there system which makes absolutely no sense because I received a service and I paid for the service. So I'm out of my money and Stephen will not receive any consequences for stealing my belongings.I will no longer go to this establishment as well as I will be contacting corporate about this issue.
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February 2022 by William Wooten
Took three weeks to get appointment just to receive estimate. My vehicle had hail damage covered by insurance. Additional damage was not covered and I was going to pay out of pocket for the uncovered portion. The rep didn’t seem to want to deal with me because it wasn’t a 100% insurance claim. Said they would be in contact and send PDR guy out to my house but they never did. Not sure I’ll ever go back there.Services: Body & Trim
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February 2022 by Sara Late
Terrible I will never use them again or refer anyone to them. My accident was on 1029, I went in they did the estimate, was told me to keep my car until all parts were in, ok understood. After several calls and about 5 weeks later we got the call that the parts were there when we were initially told it would only take days but ok still understanding. Then now what is this 1 day from February and we still don't have our car(we are waiting on parts that we supposedly waited on for 5 weeks. No communication but a text saying car is almost ready and its not! I drive there everyday and the car has not moved. They have to have caller ID because they dont answer my calls after I was told I dont have to keep calling. I can call from other numbers and get answers but they wont answer from mine. This is terrible I would never refer anyone here ever!Service: Body & Trim
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January 2022 by Mark Storrs
Gerber Collision &Glass provided high quality workmanship and materials in the repairing of my damaged SUV. Their staff were very easy to work with,and they were very prompt and thorough in the work they completed.The price for the completed work was exceptional and the General Manager, Jimmy was very professional and courteousServices: Body & Trim
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January 2022 by RaShawn Thrash
Customer service A1! Not to mention the job they did looked better than factory. 10 star for you guys
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December 2021 by Melissa Nichols Miller
They are not nice on the phone or good with communication. In fact, 90% of the time they don’t answer the phone at all. They are quick to total and to threaten a total to customers calling to check on vehicles. They don’t store vehicles properly or with care. Bad record keeping re: tow in, authorizations, keys, etc. 0/10 would not recommend.
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December 2021 by Philly Phil
Had a consultation there and it was A1 customer service. Just waiting on repairs to be completed. Stay tuned for more reviews.
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October 2021 by Zach Rahn
Terrible communication from management. Stayed persistent with questions and management seemed to become very agitated and disrespectful. Not very friendly
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October 2021 by Zach R.
Poor communication throughout the entire process. Management doesn't seem to care about anything. Always had an excuse as to why they couldn't meet the deadline.
