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February 2023 by Andy
I thought it was a Lexus store...a place where you get ripped off for the price of your car.
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August 2022 by Joshua M.
Have a great experience every time I come. The service department is great they are always great at keeping me updated about my car. I have bought three vehicles from them every time it has been a great experience.
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November 2021 by Tom H.
I purchased a used truck from the dealership. They were originally supposed to do three things for the vehicle. I decided to do two of them and the dealership was supposed to do the third. The third item was never taken care of by the dealership. I then find out later, that the emissions had been removed from this truck. This information wasn't disclosed by the dealership. If it had, the purchase would have went differently. I have tried to resolve this through the dealership. But I can't even get management to call me. When you buy a used vehicle from this dealership it is "BUYER BEWARE"
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May 2021 by Jacquelyn P.
Where to begin... KIA OF LAGRANGE!! Brought my car to them several times with the engine knocking, the first time they took the engine cover off to look at the engine, said they couldn't hear any noise, told me I wasn't putting the right kind of fuel in my car. A couple days later, smoke starts rolling out from under the hood, waited 3 hours on a tow truck. Get car to service department and was told that they had NO IDEA how the engine cover fell on top of the exhaust because they never touched it.... lie straight to my face. I watched you take it off. You failed to seat it properly when putting it back, but you were in such a rush to get me out of there I was unaware. Brought vehicle back a week later, same engine knock. You kept my car, I was irritated about wasting more time there so I decided to see about trading it in. Was told I was approved on a 21 sorento, we agreed on payment, was sent out the door in sorento, was called on my lunch break by Eric in finance. Was told they actually couldn't approve me on that vehicle and I need to bring it back. I brought it back the next morning, salesperson Ridge tried to convince me to try a soul, because they had changed in the last 5-6 years or so since I owned one. test drove it, examined it, car had manufactured defects. I hated everything about it, and explained that to the sales staff. They kept trying to convince me to purchase and withheld my keys from me. Finally got my point made that I wasn't willing to downgrade from my current vehicle for a payment that was nearly $200 more that the payment I'm making now. Finally got my key back and started to move things from the soul back to my vehicle. As my boyfriend and I were getting our things out of the soul back into my vehicle the sales person Ridge took off, without making sure we were done retrieving our belongings, with the soul across the parking lot WITH OUR 7 WEEK OLD SON IN THE BACKSEAT. he was not snapped into his car seat base, because as stated above, we were moving things from one vehicle to another. I ran across the parking lot waving down the car sales person. And did not even receive so much as an apology. I brought my vehicle back a week later with a new video of the engine knocking after my fellow coworkers heard the noise and helped me check the oil, was put into a loaner vehicle that did not even have ANY kind of tag on the License plate area. So I had to continue to rearrange my life with a full time rotating schedule job and a newborn to go up there for a tag for loaner vehicle. Next day I realize that they have not changed oil or did any inspection on loaner vehicle. Had to take more time out of my week to go have loaner vehicle serviced. Which took a good hour and a half after getting off work, having to pay my daycare provider extra to keep my son longer because I do not feel safe bringing him to that dealership after the past incident. I truly feel ripped off and embarrassed that these people represent the Kia brand.
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February 2021 by Donny S.
Hands down- Best place to go in GA. Talk to Ronny, let him know Donny sent you.lol. Let me give you a quick back-ground before I write why----I bought vehicles in Texas, Idaho, Washington, New York, Georgia, Alabama, Germany, Italy, South Korea, exc- best experience in buying a vehicle I have ever had. EVER. Ive bought mustangs, Corvettes, Mercedes, Chryslers, Hummers, BMW's, Camaro's, power strokes, Cummins diesels, exc, a lot of different companies and their brands. ----Ronny didn't give be Bull crap right from the start. He asked basic questions- "are you guys here to see anyone?" " can I help you?" After that, its just him, listing to you.lol he'll ask you if your looking for anything in-particular, and then he just listens.... he does Not push a specific vehicle, nor does he try to sell you something above the price range you want. This, specific place, is one of the most professional, and organized places I have ever seen. Its not a big lot. But, Mr. Ronny was very knowledgeable of every vehicle we looked at. The reason for 5 stars- besides the obvious professionalism, it was also, the person who looked at our vehicle, and Assistant Manager. The person who looked at Our vehicle, (I cant remember his name, sorry) was a younger looking man, about 6'3, 6'4, magnificent Beard, Who was well articulate, and very kind. He also had some-one that was a Marine and got out, (always one) who accompanied him. Good Peoples, and direct. 6'2", 6'3", growing a beard, looks like a fullback. Then, our Financer working on the paperwork brought in the Assistant Manager to help with a possible discount- I pay less then what I did, got a Great trade-in Value, AND- 100K warranty, bumper to bumper- EVERYTHING-with GAP for less then what I paid on my trade in. This place, will be my Number 1 for vehicles for now on.
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July 2020 by Jean J.
Kyle with Smile is an awesome sales person had a great time but we were there for 6 hours to get my son in a sorento for his little family. Way to long to wait for a used car so if you go eat first !!!! Dont take your kids and be patient
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June 2020 by George T.
First off let me just say this. Super nice bunch to work with. we started looking for a car back around the first of the year. I went to other dealers and talk with them and looked at the used cars they had. we found some we liked but could never work out a deal with any of them. A good friend of mine told me about Dusty Hunt so I gave him a call. we was looking for a good used car. somewhere in the 12.000 range and in good shape. had to have a third row seat for all the grandkids. So I gave Dusty a call. He had some and set us up a date and time to come look. well no deal cars was out of our price range. so back to looking again at where ever we found something we was looking for. One day Dusty calls me and says man I think I got your car. He had a nice clean use car that fit what we was looking for. After going to the dealership to test drive the car we was waiting for them to get some prices together. Car was a little more then I want to pay for a used car but I needed a car and it was a nice car. so we was back a forward on price and payments. Dusty walks out and says hey man let me know show you something I have. He had a 2019 kia sorento with only 10.500 miles on it. this car is still under the full manufacturers warranty and the price and payments was like 70 bucks a month more than the used car. Talk about a no brainer What a deal. I get a almost new car with warranty for only 70 bucks a month more only a fool would pass this up. Like I said if you need a car call Dusty Hunt he will work his butt off to get you in a car. I want go anywhere else to find what I need. Thanks to all of you at LaGrange Kia for your time and help.
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November 2019 by Valarie O.
Military stay away from this dealership! They sell "new cars" with thousands of miles on them that haven't been serviced. The refuse to sell GAP to military and comply with the MLA. Please stay far away from this dealership.
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September 2019 by Charlie B.
Let me tell you about my shopping experience here, I first talked to Todd on the phone and met him in person when I walked in. We had a deal on a car in less than 30 minutes and it was a good experience. We bought a 2019 Kia Sorento and took it home and the next day the car made a loud noise under the dash several times, We recorded it on the phone and took it back on Monday to the service department and after a test drive and not being able to determine what the cause was, Todd told them to swap the car out for another one just like it! Working with Todd and Dayton I understand why folks like dealing with home town dealerships that care about their customers. We had some disagreements on another transaction but that has since been resolved. Thanks for going above and beyond on our purchase Kia of Lagrange!
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April 2019 by Hank K.
The Service Department at Kia of LaGrange felt like a premier experience...they're the Dream Team and what all service departments should strive for. The Service Advisor (Jerry), Shop Foreman (Travis), and Service Director (Thavin) were all super caring and professional in both assessing and addressing the concerns I had with my 2014 Kia Soul. Not only did they fix the issues I had under warranty, they also provided me with a loaner vehicle for the week to drive back home (3.5 hours away) so that they could the get the parts in and take their time to do the job right. This is by far the best dealership service department experience I've had in 25+ years of owning multiple vehicles from different manufacturers. These guys are the crème de la crème, and I was wowed by their customer service. I would highly recommend this service team to take care of all your Kia maintenance and warranty needs!
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October 2018 by Hope M.
Let me start by saying that I loved my 2017 Forte until I totaled it in May of this year. 4 car collision with me being the last car. Out of the 4 cars my Forte was totaled. Front bumper was crushed up into the dash. Strange thing was NO AIR BAG DEPLOYED!!!!!! I had a cracked sternum and bruises where the seat belt was for a month. When I went to the location where my car got towed to remove my things, I took a look around. I counted 7 Kia's in that junk yard all totaled and sure there was probability even a death in 1 but NO AIR BAGS were deployed in either of the Kia's. I even walked around with guy that worked there and he verified that these bags did not deploy. Explain Kia WHY with head on collisions are your air bags not deploying?
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September 2017 by Stacey D.
My husband and I bought an Optima here a few years ago. I needed a new car so we went in this afternoon. I had called yesterday and spoke with Kelvin who was amazing and set us up for an appointment today. When we arrived Samson came out and introduced himself and let us know Kelvin was with another customer but he could show us some cars. Kelvin came out and turned the sale over to Samson. Samson was great! Not only does he have the same name as my 18yr old (I took it as a good sign!) he knew everything about the models I was interested in. He worked so hard to get me into a new vehicle and with the payment I wanted. Lastly we met with Jonathon who was another great guy! The time spent there today was efficient and productive. I was able to leave in my new car just a few hours after we got there! My family will continue to purchase from Kia of Lagrange! We will be back soon to help our son finance a car. Thank you again for all you did for me. I appreciate the concern and professionalism you showed. Keep up the great work!
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March 2017 by Alexis F.
First of all let me say I like this dealership. I bought my car from Dan Tracy in October 2016. With that being said I went back in March 2017 to see if I could get something a little bigger for my family. My sales person, Dan, no longer works there so they paired me with a sales person named Sean Allah. They ended up not being able to help me because what I owe on my car is much more than what my car is worth and I get that. I was very unimpressed with Sean, his communication skills were extremely ineffective. He was sarcastic and he came off as rude although I'm sure that was not his intent. He did confess to me that he just started at this dealership but if this is your job, you should attempt to be a little more respectful. Let me give you an example of one mishap we had. "I can help you make your car payments."- Sean "What?"-me "Just like I said (while ROLLING his eyes). I. Can. Help you. Make your. Car payment."- Sean He slowed the sentence down for me as if he hadn't a clue why I said what or intending that I was dumb. I most likely will not be back to this dealership solely because if this man. Nor will I send my friends or family. Do yourself a favor and go elsewhere or at least make sure you do not work with Sean Allah.
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April 2016 by Mike L.
This was the best car experience I've had salesmen JUSTIN was the best from start to finish go here and see how they will work for you
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June 2015 by Chris T.
Seeing the recent commercials regarding the KIA financing specials I thought I would poke some dealerships to see what might be available. I'll preface this by stating that I no longer visit the dealership directly due to the nightmare of the typical car sales tactics that are used. Especially since I'm not an uneducated car buyer I simply don't have time for the show when I know what I want and what I can afford. So I start all talks online via email or another service like Auto Trader, True Car, etc. Out of 7 dealerships I contacted electronically 4 responded with actual intent to work out something electronically while the other 3 simply sent me an invitation to visit the lot. Out of the 4 that contacted me only 2 would talk numbers but only 1 went the distance to all but guarantee a price, KIA of LaGrange. They were upfront and honest with me that the price they stated would be up to me being just as honest regarding my credit and condition of my trade-in. So don't yank their chain and they won't yank yours. While this was a bit of a ride the dealership is new and fully modern, while small they are not far from the West Point factory where my vehicle was made, and by the sheet in my Owner's Manual folder made just the beginning of May just a day before my daughter's birthday, kismet. We arrived a little early were offered drinks, popcorn, while they processed our paper work and finished detailing the new car. Then we took a test drive, went over the cars features, then we started setting up my phone to the car, then we signed the final sold papers. Once that was done we moved the few things from the old KIA to the new and that was that. In under one and half hours we were in and out with a new car, at the payment we wanted but a surprisingly much lower interest rate. Not to mention the car was everything we had been told and then some, no feature I had asked for wasn't installed and at a price I really couldn't believe. My wife was so impressed that she fully intends to visit their dealership when she is ready for her next vehicle. If you decided to give them a shot I recommend talking to Kelvin Thorton or Randy Jackson. These are the gentlemen I dealt with personally but the other sales staff were all just as friendly and helpful during our visit.