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March 2023 by Bill Barrett
Customer service and customer care like it used to be!We ordered two custom Lazy Boy recliners and they showed up after 6-8 weeks as promised. I picked them up in the boxes and took them home. Turned out erroneously to be the right color but wrong models and not very comfortable.Went down to the store next morning and Billy worked with us to swap the wrong ones with two of the model we actually wanted that they had in stock. He also made us a great deal on a couch and coffee table to match the new recliners. He even arranged to deliver all the furniture and pick up the two incorrect recliners the same day. Could not be more pleased with the experience.It is clear to me why this business has survived for so long.
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March 2023 by Jessica Szkapi
We buy all of our furniture from this place! Great quality and service! Happy customers!
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September 2022 by Allen (RV Traveler)
Visited several weeks ago and found a very well stocked store. Ordered 2 recliners. They were just delivered and arrived as promised and in great shape. Will be buying from them again, probably a dining room table.
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August 2022 by Donella Bateman
Can’t say enough positive comments about Watts Furniture, specifically about Ryan. We sold all our furniture with our home in the fall of ‘21 so we had to fully furnish our new home! What a project, but Ryan was so helpful in the process and was amazing keeping us up to date on status of shipments- especially given the supply chain ‘22 challenges! We had a piece that was damaged during shipment - sent pics and Ryan immediately ordered a replacement! It’s rare to receive customer service levels like we’ve experienced with Ryan and his team!! Thank you for helping pick out pieces and for handling all the details! ⭐️????
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May 2022 by Trent Stewart
I have nothing but the best to say about Watts Furniture and Ryan who has been a pleasure to work with while getting furniture for my home. The family that owns this store and their willingness to help customers to make good buying decisions that you won't regret, makes them a treasure in my opinion. Delivery crew was experienced, friendly, and careful as well. Totally in love with every piece of bedroom and living room furniture purchased. All very well made and beautiful.
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May 2022 by Mark
Visited several weeks ago and found a very well stocked store. Ordered 2 recliners. They were just delivered and arrived as promised and in great shape. Will be buying from them again, probably a dining room table.
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April 2022 by Machelle Taylor
Worst decision we ever made paying high dollars for crappy furniture. We have been waiting since December 29 2021 to have our furniture repaired customer service is even worse buyer beware your better of going to the box stores ???
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February 2022 by Niki Storey
Absolutely would recommend this furniture store to anyone! Recently purchased a recliner and had the best experience. Great selection, prices are fair, extremely good customer service, and the delivery guys are #1!!!
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January 2022 by Melanie Rushing
As a busy mom who needed durable (and also cute!) rugs quickly, I could not have asked for a better experience! I was able to pick the exact rugs that I wanted, without spending hours in the store, and they were delivered directly to my door… EARLY!Love this place and can’t wait to come back for more!
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December 2021 by Kim Bartlett
Terribly disappointed in the sofa and loveseat that I ordered from this store. Seemed as though Ryan had a don't care attitude.Ryan...bottom line is I was sold an inferior product. Yes, I bought it in 2016 but if it were a good product which I would expect to purchase from Watts it would still look new. My husband and I take very good care of our furniture. Since you could not find me another brown sofa and loveseat I looked and found a set at another store. I hoped that the 30% discount from LazyBoy would have been transferable but I was wrong according to you. I believe the last time we spoke you said that you might have something coming in in June after you had just said weeks earlier that you had a set coming in in Jan. 2022. Big difference in my opinion and I totally felt like I was being jerked around by you.
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August 2021 by Valerie Moates
Watts Furniture went above and beyond for us! They continued to communicate with us even after “ closing hours” and were so accommodating! Their delivery men were also very kind and well mannered! We will definitely be shopping with them again!
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July 2021 by Renee McGill
Love this store! High quality furniture, at a reasonable price! NOTHING compares in LaGrange. Phenomenal customer service, and the delivery guys made sure everything was absolutely perfect! We will definitely be buying more furniture from Watts, and this is another time I wish Google went to 10 stars instead of 5! Thank you Watts for our wonderful new bedroom set!
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January 2021 by Nicholas Karettis
Such a great experience shopping here! Very nice, high quality, unique pieces to find. The customer service was great from start to finish! Highly recommend Watts Furniture!
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January 2021 by Erin Closson
I purchased a dining set and it is gorgeous! Mr. Watts helped me find what I was looking for and, though there were delays from the manufacturer, he communicated those delays promptly and was so apologetic, despite the fact that they were beyond his control. Once it arrived at the store, the delivery was quick and the delivery men were polite. They took the time to clearly show me how to adjust the table to add or store the leaf. Awesome service and quality.
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December 2020 by Heather Blane
We have bought multiple pieces of furniture from Watts over the last 15 years. I don’t use any other furniture store. The customer service is incredible. The delivery guys are always friendly. They have a no hassle sales staff that makes you feel comfortable while you shop.