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October 2023 by Akilah Adams
THINK TWICE BEFORE you Order!!I had the most outrageous experience dealing with this particular location.I ordered a cake online - 8 days before pickup date and received a confirmation. I called the day before to confirm the order - emphasis on ‘I CALLED’Person who answered asked me to call back in 30 minutes when manager returned because she couldn’t find my order. First red flag!Next, I called 45 minutes later and was Informed that they were going through renovations and didn’t have a baker, therefore the cake was not going to be made. I asked for a refund and they told me I had to GO to the actual location to get it because they couldn’t do it online (even though I placed the order online)2nd Red Flag!I informed her that this was unacceptable and inconvenient because now I have to find out how to get another cake and I was able to do so at another location although, it’s very hard to find a location that accepts next day orders, which is what I was forced to find due to their inconsiderate behavior.What was even more appalling, the manager never got back to me.I am glad I decided to call but I should never have found out this way!This is no way to run a business. Stay away or your birthday celebration will not have a cake!
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July 2023 by Rahim Ladak
We ordered a cake on July 9th for my daughter's birthday.I went to pick up the cake on July 11, I was disappointed to see the cake.The box was dirty, and the cake looked like melted. I think you can name itBaskin Robin Ugly CakeThe person who works there he also agreed when he saw the cake and offered me to pick any cake from the display freezer.From. 6 cake available in display. I had no choice but to pick 1.Cakes were disgusting, and they ruined my daughter's birthday.We threw Baskin Robin cake in Trash
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June 2023 by Rohin Rajani
Horrible service I ordered chocolate chip ice cream and got ores, asked for money back they said no……. Please check your order before leave…
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February 2023 by Nick Singleton
They are always out of a lot of stuff. The staff seems like they hate being there and the portions are small.
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January 2023 by Bongsung Kim
Thanks to the friendly staff, I was able to eat ice cream even better.
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January 2023 by Maurice Simpkins
What they are now calling a sundae is ridiculous. Won't be returning.
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January 2022 by Loni Ofuyah
I just bought a 2 scoop sundae from here. The price board states $4.99. Instead the cashier said the prices went up and charged me more. I asked for a manager to fix this and was told no manager is on and I would just have to pay the increased price ( which is not displayed anywhere). Last time here for sure.
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December 2021 by Mirae Kim
The employees are so nice and friendly always. Best place for coffee. Wayyy better than Starbucks!
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December 2021 by Heather Hyllested
It was yummy!!
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August 2021 by Gabriel Avalos
Worst service ever ppl eating and on their phones rude as can be had the Hispanic girl doing it all this was today at 8:45
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July 2021 by Ayanna Ford
Every time I come to this location they never have bananas. Today I was there and they didn’t have bananas, strawberry or pineapple toppings or cookies & cream. I asked what ice cream do you have? I placed an order and the person at the window gave me my food and said alright…she didn’t say thank you at all. This location has the worst customer service and inventory management. They loss a customer today.
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July 2021 by Kelsey Barmore
The girl didn't have the slightest clue what she was doing. For starters she wasn't listening to what I asked for and after having to correct her multiple times, she STILL gave me the wrong ice cream. Won't be back to this location. How hard is it to scoop ice cream into a cup?
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June 2021 by Brandy Smith
If I could give them zero stars I would! I ordered a simple Father’s Day cake and it was a complete disaster! I had to talk to 3-4 different managers just to end up with a cake that looks like it was made for a funeral. My original cake was freezer burnt and old! I still don’t know what the nasty green ice cream on top is. I asked for Oreo.
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June 2021 by brandys0523
I will never return! If I could give them zero stars I would! I ordered a simple Father’s Day cake and it was a complete disaster! I had to talk to 3-4 different “managers” just to end up with a cake that looks like it was made for a funeral. My original cake was freezer burnt and old! The box that it came in had another’s customers name on top with the date 3/17 written on it. I ordered the cake for pickup on June 19! I was told to come back to the store for a refund. When I got there no one knew what I was talking about. Horrible horrible customer service!
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December 2020 by Mom y My son
Ice cream was really good
