-
December 2023 by Zaria F.
Roy and his manager worked with me and went above and beyond to help me with my rental despite the issues I was having with the insurance company. If I were in the business of always getting rentals, I’d frequent here. Awesome customer service and attitude. I appreciate you all. Thank you.
-
December 2023 by Irving Washington
Phone isn't set up properly and hangs up on you immediately when you try to connect to the office directly or call them back. This is basic customer service stuff, guys, come on.
-
November 2023 by Trinh Vo
Roy was very speedy and hospitable from the moment I entered the door. Great service! Did a return.
-
September 2023 by Rehan Maya
Good staff, courteous and respectful. I rent a car every other week for work and the experience isn't always as good as I had here. I was getting upgraded but didn't feel it was an upgrade due to the car I was being provided. They accommodated to assure I was comfortable during my 14 hours driving by making sure I was happy with the car I received. Malik and Tia were a good team who assure customer satisfaction. I'll definitely be going back. Since they assured I am satisfied, I assured the cars tank was completely full vs half when I received it.
-
September 2023 by Aaliyah Blanco
Thank you trey for helping me with the return of my rental car process! I had fun with the Nissan Kicks.
-
September 2023 by Daniel Boren
Great place to rent. They are fast and friendly every time I need to rent a vehicle. They don’t mind providing a selection of there are multiple options in the category I’ve rented. This place is highly recommended!
-
September 2023 by Tamera Hallums
Overall great experience booking with this location. No issues with the pickup & return process. Hunter was very professional and accommodating and made sure I was taken care of. Will come again when needed.
-
August 2023 by Bri B
I’m so happy I didn’t allow the negative reviews to keep me away from this place. I received the BEST customer service from everyone I encountered at this location. I’ve been using enterprise all over Atlanta for years and this is my favorite thus far. The staff was very accommodating to me despite me not having a reservation and showing up minutes before closing. 5 stars from me!
-
June 2023 by Eli T
Good fast and friendly service. I got an upgrade on my rental , that was awesome ! However, the car's interior ( seats ) needed a serious deep cleaning.
-
June 2023 by Emely Marmolejos
Terrible service. And the lack of communication is the worst. Professional robbery. I would give a zero star, if I could. I got into a not-at-fault car accident, and my insurance covers a rental car. When I went to pick up my rental, one of the girls kept convincing me that I needed the liability protection, for $16 a day extra. I told her that it could add up quickly and would be expensive. But, I asked if I could get it for a couple of days, and they put into the system for 3 days. That's fine. I got my receipts and agreement vía email. Time passed and my insurance extended the rental for 30 days. After a week, i got a $435 charge to my card. I immediately called this location about the charge. I was told that this enterprise location decided to go ahead and extend the liability insurance as well, without my consent. And that if I wanted a PARTIAL refund, I would need to go immediately to enterprise... "like if I didn't work." When, I got there it was the same story, and that "since, I didn't tell them that it wouldn't be needed, they went ahead and charged it anyways. " Later I Learned from another enterprise that they were, not telling me the truth, and were just taking advantage of my situation. ☹️
-
June 2023 by Mario Morales
Came over to rent a truck since mine is at the shop for repairs. Made them aware i am needing to tow a trailer and the hand me a truck with a switching hitch locked as i come to ask for the key to switch size they said the hitch is a customer’s and they don’t have the key and now they don’t have a truck to put me on as our business looses money. Very frustrating
-
May 2023 by Nakella “kella2raw” W
I had great customer service at this place. Brena, Zach, and Alexis were very nice and got us settled in a timely manner.
-
May 2023 by Shatima Franklin
Great customer service!
-
May 2023 by Momara O.
Jovian was amazing she got us in and out with the truck we had very clean and did it have a problem with the truck if you are looking for a truck come here
-
April 2023 by Sara Victoria
If you need a car rental, DO NOT go to this location! The customer service is terrible. Brenae Who is the manager here does not hold her team accountable for not answering phones. She herself does the bare minimum as a manager. She was the person who personally filled my paper to get the car and they didn’t have a car ready that day but was told to come back the next day just with a license and form of payment. They literally do not explain to you that they won’t take a debit if you don’t have a bills under your name , I was told that the day I went back and was told I would need a credit card , lack of communication! Made me waste my time and money as I caught a Lyft there twice !! Horrible experience that I did not need to go through as my personal car was getting fixed. They need to do better .
