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January 2024 by Ahad Ali
I’ve sent a wire transfer with this branch and I’m at a complete loss with their behavior. They waited two weeks to tell me there was an issue and I need to answer questions. Now they won’t show any professionalism, especially the branch manager who I’ve asked to speak to twice and I’ve never heard back and he’s never identified himself. They won’t respond to emails from the receiving bank or myself. Now it’s been past 30 days since I sent this money and I won’t receive any communication or information from this branch or when I call fifth third customer service. Highly disappointed since I’ve been with them for many years
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December 2023 by Jessica Cruz
This is one bank my family uses and our experience has always been positive. We have scheduled appointments online and they were very prompt & friendly after we arrived. Whenever we use teller services, they are friendly & helpful. Their app is very useful with several options to bank and move money.
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May 2023 by Cliff Bray
Staff are non helpful. You call up needing help and they want to pass you off to someone else. They have no empathy for anyone that has had a catastrophic loss. I would never use this bank again and will never refer clients to the bank.
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April 2023 by Swetlana Addison
I have been banking with 5/3 almost 4 years and never realized how unprotected I was from fraud. I had my debit card information stolen and charges over 400.00 were made in CALIFORNIA. I immediately contacted the bank and cancelled the card and filed a dispute. I have yet to get a resolution and pending transactions are going through including the fraudulent transactions and 5/3 has DONE NOTHING but read disclaimers. My other bank accounts will immediately alert me if there are any suspicious transactions on my cards and will decline it until I approve it. Not this bank....... A 276.00 dollar change for dinner in California and I have to sit 7/10 days for a resolution while the account accrues all types of fees. I am a disabled veteran and should have not trusted this bank and utilized my Navy Federal as Primary. NEVER AGAIN. Once this issue has been resolved, I will be closing this account. UNREAL that banks are penalizing their loyal customers with their interest being their main concern.
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January 2023 by Jody Gilliam
Needed assistance closing out my fathers account following his death. Vidia was of great help to us. She went above and beyond to help with everything. Would have kept an account there if they had one in our town.
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November 2022 by Camri Jackson
I have never written a review for a bank. I am currently banking with four banks whom I have good standing and been with for years. 53 is my newest bank opening it in July and now will be closing in November. So that should tell you something right there. Not only do they seem to just take fees they do not have any good form of communication regarding your account information. In when calling to speak with a supervisor about this, they are condescending and sassy with any feedback to provide. I see why this bank has less than 3 stars. This is your sign to find somewhere else!
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October 2022 by M A
Today went with my spouse for opening her first bank account in USA and very impressed with banker Ashley Flores . She is a wonderful person and true professional. I am very happy with my decision to visit this particular branch and Ashley made it very simple and timely for us without any wait time . Thanks Ashley
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September 2022 by Mady Regal
black people don't come here this bank is made for the white man not for people of color...all fifth thirds are racist and all banks ..don't let these white folks hold your money....use online bank through investment account or hold cash...wouldn't recommend until people get treated fairly
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August 2022 by Manish Makhija
Today went with my spouse for opening her first bank account in USA and very impressed with banker Ashley Flores . She is a wonderful person and true professional. I am very happy with my decision to visit this particular branch and Ashley made it very simple and timely for us without any wait time . Thanks Ashley
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June 2022 by Lifewnikk1996
GOD awful bank. Literally the worst bank I’ve ever had dealings with. Terrible wait time and terrible customer service
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February 2022 by J G
They never have anyone available to meet customers. This is my third time here and they make you sit forever! Just don’t bank here if you value your time.
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February 2022 by Stephanie Corley
I was given a time to meet and left to sit for 45 minutes. I was passed off to several people that were at their desks without customers.
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December 2021 by jose cabrera
???Literally one of the worst banks I did a $2000 car payment they took $4000 without me knowing.,I called and they don’t have a 24 hours representative Very disappointing.,????????????
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December 2021 by Karla Lopez
Just one of the worst.,.
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October 2021 by Angela Novak
Very nice and professional. Made sure I was taken care of and not sitting and waiting in vain.
