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November 2023 by Julio Arrioja
Jose Rivera took care of my whole purchase process from day 1 ( stepping out from the office and walking through the parking lot to meet me)I actually bought 2 cars from Jose and he was very patient and very comprehensive about my situation.Jose didn’t wait or wasted any minute to show me car options and I enjoyed the way test drives are done on this dealership( without nobody present or pushing)Even though I didn’t bought a car same day Jose didn’t broke my phone with calls and he was always Willing to speak to his manager about my needs.In resume : definitely I will buy another car from him or from this dealership, they definitely earned a new returning customer. Can’t wait until next time.Thanks Jose Rivera for your help ( me and my wife are enjoying ours rides)
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November 2023 by Stephanie Rodriguez
10/10 definitely recommend. They were so nice and reasonable price. Went for an oil change and tire rotation. They were very quick and called me as soon as it was ready for me to pick it up. I was overall very satisfied with their service.
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November 2023 by Eric Supil
Our van broke down for the first time while we were traveling out of state. The team at Hayes were able to guide me through getting towed to their location and quickly diagnose, repair and get me back on the road. Special thanks to Jesse and the repair team for their great communication, professionalism and support through the process!
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November 2023 by Jorge Antonatos
They saved my bacon!? Driving up from South Florida to North Carolina mainly for work, my vehicle left me stranded about 2 hours away from my destination. We got a tow to nearest Dodge Jeep Ram location and brought us to Hayes Chrysler. They we understanding of my situation and thank goodness due to the receptiveness and response I was able to get back on the road and make it to work on time. Jesse was my service advisor and the techs and the service manager just heaven sent! Thank you soo much for helping me hit the road safely!
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November 2023 by Katie Varone-Chenard
Ensure you do a thorough inspection prior to purchasing vehicle. Made the mistake of trusting the dealership that the practically new $65000 wagoneer would arrive without defects or issues. The sunshade was broken and missing floor mats. Not the end of the world, however spending such large amount on our family vehicle it was a bit disappointing. They had us get a quote to fix, which was less than $500. Not sure why they would have us waste our time going to a dealership for a quote when they had no intention to pay or rectify the situation. The vehicle otherwise is in working order, but thankful it's under warranty still because once it's "sold" this dealership doesn't care. They did give us the option to completely return the vehicle, however knowing we would be making a 4 hour drive one way for a less than $500 issue. More of a patronizing and condescending offer in my opinion than an actual offer.
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November 2023 by Drake Keller
I bought my 5th jeep Grand Cherokee! Love it ! Hayes was so pleasant and easy to work with ..JP and Diego were excellent to work with! Both very pleasant to deal with for a new jeep! Magdalena worked my financing and made it all so simple ! Great group of people to work with! I highly recommend this dealership and this group if you are looking for a new jeep! Thank you all for a great job!
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October 2023 by Matt Shaw
My salesman was great. What i didn’t like was how the sales manager tried to hit me with a rate that was 2.43 % higher than what i ended up getting in the end. I have bought several vehicles from the Hayes dealerships, and this was by far the worst experience. When i got the bad rate i said no deal. I had to drive back 45 minutes the next day when they called me with a better rate. Be honest upfront and save customers the hassle and gas money!
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October 2023 by Penney Hinson
Service Department technicians are good and do excellent work. Service advisor not so much. Never called to update me on vehicle. Didn’t tell me that diagnostic charge went up 100% in price. Charge went from 129.99 to 249.99! That just to plug up computer to vehicle to diagnose problem. Lucky was I that the service dept manager took $100 off bill to help me out. ?
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September 2023 by Amber Hayes
The service department staff immediately made me feel welcome. The process of an oil change and tire rotation was smooth. I loved the updated texts they sent so I could be aware of the progress.
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September 2023 by Yvette McWilliams
Hayes Chrysler had always treated me with professionalism and Courtesy, they get the job done everytime earlier then expected. There service team is the best. A special shout out to Jesse, thank you for taking care of my jeep in a speedy time frame.I highly recommend Hayes Chrysler
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September 2023 by Stace Shopper
We had the best experience at Hayes Dodge in Lawrenceville!! From the second we called about a vehicle we saw online and got Abez on the phone, to the excellent personal service from Abez and the whole team. It wasn’t even their brand but they even followed up professionally and respectfully with a minor repair needed. We have purchased many vehicles from many dealerships over the years and decided to come here based on word of mouth recommendations and we are very glad we did! We will be coming here for future purchases and highly recommend to friends and family!!! A big thanks to Hayes:)
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September 2023 by Waddy Zapata
Excellent service, guidance and professionalism with everyone there, especially with the salesman Rodrigo and Magdalena. This was my first new vehicle and I felt very good with the guidance on what suited me and how I was accommodated in every way. I felt very good with everything you offered me with my new vehicle and my next vehicle will definitely be with you again. Thank you!
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September 2023 by tatiana ramos
Kelly is my advisor and I took my car in twice for the same issue. First time, no fix due to not having a code to read. Second time, code was on so she was able to get it in as soon as possible and updated me each time they did something. I’d only stick to Kelly if you want someone who will communicate with you regarding your car.
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September 2023 by Rob Dendtler
One of the best buying experiences I have had in a long time. Cameron was responsive, respected my schedule, and was very knowledgeable about the process. I truly enjoyed working with him as well as the rest of the Hayes dealership. Would absolutely buy from them again
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September 2023 by Colin Easson
My whole buying experience was very favorable. No hard press and they were willing to work with me to get the deal (a fair compromise) done. Dee was great and very friendly. Would highly recommend buying your next vehicle here. Two thumbs up!
