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December 2024 by Dessag D.
This Kroger is a horrible place to buy groceries. They never have but one checkout lane open and a self checkout with lines out the wazoo. Who has the patience to stand in those kinds of lines? Where is the customer service? Quite a few times I have gone in to get something, look at the checkout lines wrapping around the store, and I turn around and leave. Many times I have gotten items only to see the never ending checkout lane, so I put the items back and leave. This is not Costco where I expect lines, this is Kroger, and they have lost business. I literally drive several miles further to Publix or Ingles just to avoid this kind of experience. HIRE MORE CASHIERS!! That is the ONLY way they can get my business again.
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April 2024 by J P.
Over the last year they only have 1 register open day or night,long lines just to check out an the other day there was no bag boy ,the cashier had to bag all the groceries after she rang everything up,an the bathroom situation is gross an only one available entrance or exit which valates fire codes I've been going there for over 20 years ,never again
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November 2023 by Kim M.
The worst thing is the self check out. The machines are old and don't work well. if I have to work for them, at least they could make it convenient.
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October 2023 by Kimberly C.
I have shopped at this store since the day it opened. I have never had any complaints but today I was in the LONG self checkout line, which I am used to, and a young Kroger clerk came up and cut in front of everyone and went to a checkout spot. I understand that she MIGHT be on a lunch break, but she never even hesitated and it left a very bad taste in my mouth. I tried to find a manager to at least air my complaint, but that was fruitless. I was not going to name her or throw her under the bus, but I would think that their training would include that CUSTOMERS have priority. I am NOT a "Karen" but the optics of this were very negative.
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August 2023 by Anni L.
By far the worst experience, Saturday 7pm they are under staffed and had kids on the floor complaining while bagging then walking away while customers awaiting in line. Had to bag $300+ worth of groceries myself. No idea where their ethics, manners and reason for employment went with these people. Terrible attitudes beyond words can describe.Frozen aisle for pizza has huge stands in the middle of the aisle, 2 carts cannot get through.
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March 2023 by Nicole Sartain
please put cashiers back in stores! it's ridiculous that I have to check myself out while simultaneously listening to a machine asking me if I'm stealing every single item I'm trying to scan.
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February 2023 by Jenn C.
Y'all, this is my normal Kroger & I am soooo sad!! This WAS the go-to 7 yrs ago. Today, not so much! Did I get what I needed, YES! Was it warm & fuzzy, NO- don't need that at 8:30 AM, but what I DO NEED is a well-stocked, clean store that I don't have to feel like I am in a freaking maze to get around random objects left behind by (seemingly) lazy employees...Just look at the pics & count the number of crap I had to work around... rediculous!!Coupons used to be mailed each week- not any more! Loyalty means nothing. Their CASH BACK on the App never is accurate & the wifi at this Deen Crossing location is a JOKE!! Can't check the app or get any signal in this store AT ALL- SO FRUSTRATING!!!!Anyway, I am at Walmart if you have questions!!Can't do this anymore!!!!!
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September 2022 by Marinella B.
We moved recently and I was happy to find this store, 4 min away from my house. I had a great service experience with the baking department that went above and beyond to satisfy my request. Cannot say the same thing about the Starbucks employee who didn't even bothered to say good morning back to me when I placed my order. Kroger gets a minus for allowing these rude people on their premises.
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April 2022 by TrsErased Sims
I got assaulted and battered in the parking lot April 22nd around 7:00 am. this Kroger is not safe the video surveillance is terrible and the crew didn't seem to really care. even with the crappy quality they didn't want to give me a copy so I will have to subpoena it in court.
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March 2021 by Darnell J.
Employees from cashier, stockers and store manager are very helpful and always offering to assist customers. Always well stocked, clean and organized. Reasonable prices too.
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March 2021 by Yeimy J.
Supposedly close at 12 now but they lock the entrance door and get salty when customers still use the exit door to shop. If you dont want to be open then don't be open.
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November 2020 by Frank J.
The pharmacy is horrible. Don't bother trying to call. They don't answer from the automated attendant. You "might" get through if you call the main number. Good luck!!
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August 2020 by Carl R.
Went to this location on 8/18 between 5:20am-5:30am. I went to purchase a disinfectant wipe and 2 lysol sprays. Went to the self check out and immediately the clerk started screaming and had a nasty a** attitude while reaching into my bag saying that I'm allowed 1 of each. I told her that the sign said 2 per household but she kept on screaming. So I pointed to her the sign where the lysol spray was located but there's a sign way at the bottom where no one can see it saying 1 disinfectant per household. So I told her why was the lysol above where the sign says 2 per household. She's still have a nasty a** attitude saying that the employee stocked it in the wrong place. Note there was an employee already in the ailse stocking freight. So i said well I'm getting the bigger lysol since I can only get one. She then continues to scream with her nasty a** attitude saying that I already have one up at checkout. I had to tell this old fart that the one I got is bigger than the one at checkout. Oh she had this d*** a** look. On top of that she had to void the items off the screen in which she had to do it 3 times since she couldn't remember her password then decided to use her scan card. I'm an African American male and I felt she was being racist because all she had to poiletly say was that only one per household. I dont know who pissed in her coffee but this location is by far a racist location. I will never and I mean never go to this location again!!!!!
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April 2020 by Rhonda Steed Endsley
Poor customer service today!!!! they are for sure NOT RESTOCKING!!!! Go to Publix they are stocking their shelves every night. Kroger is not they have no essential items.
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April 2020 by Rhonda Steed Finnie
Poor customer service today!!!! they are for sure NOT RESTOCKING!!!! Go to Publix they are stocking their shelves every night. Kroger is not they have no essential items.
