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August 2023 by Shevy L.
the woest customer service ive ever received!! Delores is the worst the absolute wordt employee at the store and the Managers are no better !! Marshay literally came and did nothing and we waited for another manager that never showed up !! will be reaching our to corpt EVERYDAY ! Oh and they HAVE ROACHES AND DEAS FLIES ALL OVER THE HOT FOOD AND BAKERY . I'll be letting the health department know also .
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August 2023 by A T.
Horible customer service! Manager was called at the customer service desk and it never even showed up. Delores at the customer service desk needs another job, she is no good in the position she's in. What a trashy store!
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March 2023 by Joanna H.
The only reason I'm giving this store 1 star because you can't put zero. Kroger has always been my favorite store to shop in but I don't know what happen to this one. Years ago it was great. Now it's horrible. The white mushrooms here for a year straight have been dark brown every single time I come. The rotisserie chicken are so dried up that they are like swallowing tree bark. It's dirty looking and discussing to walk into some time. Lots of expired stuff! I hate it that krogers have such a good reputation but yet this one really is unbelievably bad. I miss the way my old kroger use to be.
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February 2023 by Ally A.
Can't even gas with cash, 15 minutes before they close. HorribleNot sure if employees are hiding or dipped but completely unacceptable
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November 2022 by Mynhan Lean L.
no wonder why this place has 2 stars, its horrible here. none of the workers helped me look for what i was looking for. i asked 2 workers and neither of them knew. bad customer service.
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January 2022 by Joseline S.
y'all trippin saying it's the worst kroger ever ?? LOL it's vv good always stocked and helpful employees
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October 2021 by Randy Gordon Owen
Stopped in to grab ground beef for burgers tonight. Walked by meat/seafood case and it was STOCKED AND BEAUTIFUL. Bought Ahi Tuna steaks, bay scallops, and cheddar/bacon patties. THE LOOK SOLD ME walking by it. The guy behind the counter was amazingly helpful and friendly. This is NOT the closest Kroger to my house, but I SHOP HERE. The Kroger in Lawrenceville on Grayson Hwy is a lost cause dumpster fire. 10/17/21 about 11AM
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November 2020 by Theo Blake
Marquis at the Kroger in Grayson GA is phenomenal! It's like he's memorized where every little thing in the store is!! In general, usually I get no good response back from any type of department store or grocery store staff with reference to "where" something is.....it's like they're only there for the check, with no desire to be educated or aware of their immediate vocational surroundings.
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June 2020 by Naomi King W.
I've been using this Kroger for my primary grocery shopping for nearly 3 years. Generally, the staff are pleasant and helpful. Sometimes the shelves are not restocked as quickly as I prefer. However, the women's public restroom is one of the worst I've ever seen. I've mentioned multiple times over the years to various employees and customer service that it needs attention. But the next time I've HAD to use it (I usually avoid it if I possibly can), very little, if anything, has been done, except MAYBE emptying the huge garbage cans. Unfortunately, today I had to use it. The garbage cans had fresh liners in them, but there was paper scattered on the floor--not large pieces this time. I've seen worse. There is no hand dryer, and today there were no paper towels in the dispenser. There was an empty PT cardboard roll lying on the sink. As usual, there are seat cover dispensers on the walls, but I have NEVER seen them stocked with seat covers. For months, the toilet paper dispenser on the wall has been broken (entire front section is missing, and the toilet paper roll is loosely hanging in what's left. I have no confidence at all that the tp roll hasn't fallen on the floor repeatedly, then been plopped back on what's left of the dispenser. Not exactly sanitary. The stalls themselves needed to be replaced long ago. Pieces are broken off, and there are at least 10 holes scattered about the panels where previous repairs ? must've been attempted. Currently, the slide latch has been installed obviously by someone who didn't know how to do the task. It's so bad, someone has scrawled instructions on the door panel telling how to use it. The floor never look clean. If anything, it looks like someone swished with a mop, leaving 3 inches of gunk surrounding the "poles" that attach the panels to the floor. With all of the above, i have NO confidence at all that the toilets have been sanitized, so if I HAVE to use them, I try to avoid touching ANYTHING. For what it's worth, I have never in my life written a bad review online.
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April 2020 by Paul R.
I came to this store once I got done voting as it was in the same parking lot. I think every Kroger is different but oh my! Seemed to me like they had the slowest people they could possibly find to work the registers. Don't say you need a pack of cigarettes because if they have to go get them, you pretty much have another 3 minute wait. It seems to me like Kroger isn't uniformed with it's other stores. I went in there and I was totally lost. Good luck finding someone who can help you in the store. The day I went, I didn't see anyone free so I had to navigate myself. That's all I got to say about that.
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March 2020 by Cindy B.
Gross, dirty, and outdated,. The bathroom is nasty. There is trash all over the parking lot and carts everywhere. Literally the worst Kroger I have ever seen.
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February 2020 by Abby Maxwell
I don’t love shopping at this location but mostly because of the parking situation. Nothing to do with the store directly but I still avoid it.
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September 2019 by Ceec Cooper
Gone all the way down hill, understaffed, always out of everything, terrible parking. I only come her as an absolute last resort.
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August 2019 by Kathy Freeman
The Gas Pumps are Rigged.
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July 2019 by K P.
This place needs a make over. The floor is dirty in areas, sticky in others, and missing in others. Fruits are rotten and smelly. Customer service is okay. I'd shop elsewhere for cleanliness and freshness.
