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December 2023 by Erica Jones
Worked with Danny and he was very helpful and knowledgeable
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November 2023 by a
Went to my State Farm agent Leslie Brooks on October 19, 2023, to make changes to my Homeowners Policy. Danny Francisco the office manager was there and could not take care of me, there were two other female employees there that couldn't help me either. after I waited in the lobby for 30 minutes, I was asked by Danny to return later or that he would call me when he was done with another customer. After two hours of no phone call, I return back to state farm. another female employee finally decided to help me. I was there with my wife, and we made it clear to her that the only change that we wanted to make to our policy was to increase the deductible amount from $1,000 to $2,500 dollars, that change was going to reduce the total premium amount of the policy by $160.00 dollars. When the new declaration policy arrived with the new change, it had changes that we never agreed and the savings on the premium total was only for $74.12 dollars Not the $160 dollars that was mentioned to us. The property coverages and limits were all change to a higher amount we never agreed to this, and it was never talked about. The annual premium amount is not in the new declaration page. it was left blank, the only thing that's there is premium decrease. $74.12. This was not the first time we had problems with this State Farm agency, and we had enough of their mistakes, and we decided to take our business somewhere else.
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October 2023 by Mary McGee-Johnson
Contacted State Farm and spoke with Ms. Hope Jenkins, she hadexceptional customer service in helping us with our renters insurance and she was very helpful, very knowledgeable, on what we needed to complete this insurance process and get this information over to the renter company. I really appreciated the service because they care and I would very much recommend Leslie Brooks State Farm Insurance Agency.
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September 2023 by Joe K
My Dad and I contacted the State Farm Agent looking for renter's insurance. Mr. Danny A. Francisco, agent, provided us with the best customer service and options available. He answered all of our questions optimally and was very friendly. He also offered us auto insurance service as well. I highly recommend him for anyone who is looking for quality insurance services. Thank you so much Danny!
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September 2023 by Steve Rudolph
Robyn was awesome! She was very efficient with handling the changes with my policy. She took the time to follow up with me to make sure all changes were accurate... She provided excellent customer service...
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September 2023 by karina lince
I called state farmTo see why my insurance went up and DANNY was incredibly helpful and explained everything very well!
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September 2023 by David Quintero
Danny was super patient with me helping me to add my new vehicle. I had so many questions and he answered all of them! amazing service
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July 2023 by Nicole Copenhaver
Danny Francisco is the BEST!!!! I work for State Farm in PA and had family moving to his area I needed help with. He took care of it all! Highly recommend Danny at the Brooks Agency in GA for ALL your insurance needs!
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July 2023 by Vicky Talavera
I highly recommend Danny Francisco! He is very knowledgeable and patient. Danny was so helpful and his customer service was excellent!
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June 2023 by Joyce
I had the pleasure of working with State Farm Agent Hope, and her customer service was exceptional. When I needed help with canceling one of insurance policies for one of my cars, Hope quickly took care of it and even reviewed my existing coverage for my other vehicle, finding ways to save me money. She was professional, knowledgeable, and caring, providing prompt and thorough responses to all my questions. With her friendly demeanor and expertise, she made the entire process stress-free and enjoyable. I highly recommend Hope to anyone in need of outstanding insurance services. Thank you, Hope, for your exceptional support!
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June 2023 by Joyce “Jay Bee”
I had the pleasure of working with State Farm Agent Hope, and her customer service was exceptional. When I needed help with canceling one of insurance policies for one of my cars, Hope quickly took care of it and even reviewed my existing coverage for my other vehicle, finding ways to save me money. She was professional, knowledgeable, and caring, providing prompt and thorough responses to all my questions. With her friendly demeanor and expertise, she made the entire process stress-free and enjoyable. I highly recommend Hope to anyone in need of outstanding insurance services. Thank you, Hope, for your exceptional support!
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March 2023 by Irene M
I’ve been with State Farm for many years and I’ve never had an issue. Just recently a problem came up that took a little longer to understand and to fix. Thanks to Ms. Yisel it was all taken care of. I must add that by the time I got to Ms. Yisel I was already annoyed but she kept her cool, took the time to listen, explain and help me find the solution I needed. Her patience was everything to me.
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March 2023 by ina MAVALYANTS
We love these group of people.Leslie was my agent and working with her over 15 years always smooth and fun experience.She truly cares about what you need and she went above and beyond to make sure I had all the information required to make the right decision in purchasing insurance what you need .I did get to meet with Danny (office Manager)who also as friendliest , upbeat and professional as Lesli.This office highly recommended and anyone would be lucky to have Lesli and Danny their agent .
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March 2023 by Paul M
We had the best experience with this office over the last 15 years.These are people you can trust and we recommend anyone looking for insurance to look no further!
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March 2023 by Vanessa Lopez
Trustworthy and responsive. Highly recommended. Danny Francisco is my agent and he has been nothing but outstanding. Very helpful and honest. He provides great options and shows interest for the personal insurance needs of his clients. He’s provided great coverage for my home, small business, auto and life.