August 2014 by Juanett Grooms
My overall experience with Luv My Pet has not been entirely bad, but they definitely need to work on their customer service. I took my dogs to one of their on site pet clinics in July and the experience was great. The service was fast and everyone was polite and friendly. My problems came after I lost the certificate of vaccination. Today, I called to get a copy of the certificate and was treated very unprofessionally. This person, I believe her name was Emma, was being rude to me when I was trying to explain my issues to her. It started when she asked me for my phone number and couldn't find it in the system. She asked me was that the only number on my account. I told her yes, and I began to explain to her that my dogs received their shots in July. She told me that "I'm not saying your lying but that number is not coming up." So, then she began to get extremely rude when I asked her how long does it usually take to mail out the certificates (this is after she found my phone number). She then told me "Do you want it by fax then because it takes however long it takes". I asked her was I bothering her by calling and asking for my pet certificate and she said that I couldn't talk to her that way and that she was not going to assist me if we couldn't have an adult conversation. I told her that she was only upset because I responded to her like she was responding to me and I told her that I didn't want to speak with her anymore and that I wanted to speak with the manager. Guess what, this unprofessional person was the "supervisory manager". I told her she was being unprofessional and she hung up the phone in my face. Although I had a good experience with the pet clinic, I would advise not going to them because if you have a problem you may end up on the phone with someone who doesn't value customers.
July 2014 by Hannah H.
Luv My Pet is a mobile clinic where it provides affordable pet vaccinations for dogs, cats, and other pets in Petco stores. They were founded back in '76 and are available in about 20 states. State-licensed vets administer vaccinations and other vet services on weeknights and weekends at low-costs and at convenient times (you just type in your zip code and see which nearest Petco location will have the clinic make an appearance; the dates and times will be listed). There are no office visit fees, and most core vaccines/combo packs are less than $60. For pups, they offer: +a 'Puppy Pack' (that includes the 5 or 6 in 1 (distemper/parvo), Corona, Bordetella, Round/Hookworm Dewormer) +a 'Dog Pack' (a rabies shot, 6 or 6 in 1 (distemper/parvo) and Bordetella) +a 'Super Dog Pack' (5 or 6 in 1 (distemper/parvo, Bordetella, a heartworm test, and a heartworm & tick disease (4DX) test) +a 'Superior Dog Pack' (5 or 6 in 1 (distemper/parvo), Bordetella, heartworm & tick disease (4DX) test, and a fecal test). For kittens/cats, they offer: +a 'Kitten Pack' (3 in 1 (distemper combo), feline leukemia vaccination, Round/Hookworm dewormer) +'Super Kitten Pack' (in addition to the 'Kitten Pack,' a Felv/FIV/Heartworm test is added) +a 'Cat Pack' (a rabies shot, 3 in 1 distemper combo, and the feline leukemia vaccination), and a 'Super Cat Pack' (a rabies shot, 3 in 1 distemper combo, feline leukemia vaccination, and a Felv/FIV/Heartworm test). You can also opt to get individual services for the vaccinations (DHPP, DHPP4L, Rabies (just make sure you bring your previous rabies tag/receipt/hospital docs with you), Leptospirosis, Lyme, Canine Influenza Vaccine, a heartworm test, a fecal test (you fill out a self-addressed postcard where the lab will send you the results; you bring the fecal testing kit back home with you where you put in a specific-sized stool sample in the small container provided that has liquid in it; the S&H is already paid for, so you just drop it off at any mailbox - very convenient!), microchipping (that includes a lifetime registration), tapeworm/round/hookworm dewormers, etc.). There are also heartworm and flea & tick pet medications and preventatives available for you to purchase at a lower cost. It's best if you go early as there is quite a long line, but it usually moves quickly as it's pretty systematic; one of the vet techs will have you fill out basic information on a clipboard; you check which services you want; you go into their 'mobile clinic' that's in a minivan, get seen by the vet and his/her assistants, have your pet receive the services, can squeeze in quick questions, come back out, make your way back into the Petco store, pay, get a receipt, and go on your merry way. If your your pet is due for a vaccine and/or your vet is unavailable on the weekends (and you don't want to pay for an office visit and an overpriced vaccination), check out Luv My Pet - they're quite trustworthy, and your wallet (and your pet) will thank you for being responsible :D
March 2011 by Emily c.
Cheapest vaccines out there, especially three year rabies which another vet tried to charge me $60.00 for. Reason they did not get 5 stars: I prefer to only do single vaccines to a) minimize the reaction risk to the vaccine and b.) so I know what vaccine he/she reacted to if they do react. They do not carry single vaccines. Smallest you can go is a 5 in 1, which at least gets rid of the lepto, but that still leaves three I don't want my dog vaccinated for, especially annually now that the AAHA has recommended protocol be three years for most vaccines. Clinics and this is all clinics, not just this one, lack the ability to form a long term bond. I would much prefer to foot a bigger bill but have a vet I know I can trust and respect. But I also go against all of the norms out there for dog care and that kind of vet isn't easy to come by. Again, the convenience is there, the price isn't beatable by anyone else I know having clinics, but the clinics don't provide the relationship a good vet can. So for now they hold the majority of my dogs over, but the clinic rounds are not a long term solution for my dogs care, especially with one dog reacting to vaccines.
