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February 2024 by Stephen Griffin
Went to get tires and an alignment and the employee named Renee helped me through the whole process for 2 weeks of me shopping around. They ended up having the best price and great customer service. Great job guys.
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February 2024 by Raj Bahadoor
Made appoint for 10 AM to get car light diagnosed, arrived and was told they can't get to it today and they can do it tomorrow. Don't waste your time here
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January 2024 by Singh Jas
I was charged for an Oil change but the Technician never did the oil change on my Car. The technician provided poor service. I had to call Pep Boys back.
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December 2023 by Angel Smith
Logan and the crew are always amazing! Professional, friendly, and always ensure that I'm leaving in a safe vehicle without killing my budget. Stellar team!
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December 2023 by Rick Franco
Wow! The crew at this Pep Boys did an amazing job at figuring out what was wrong with my car, and fixing it. Rene and Casey did an amazing job! I cannot recommend this place enough!
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November 2023 by Ivan Persons
This was an incredibly pleasant experience. I used to teach customer service classes in college and I can tell you Logan has excellent customer service skills. I’ve never had this pleasant of an experience at a tire shop and I’ve been to some real good ones.
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November 2023 by Luis Echeverry
I can highly recommend Rene at Pep Boys on Sugarloaf and Scenic. He and his team were wonderful and made feel that i had made an excellent decision. On top it was a very good deal. Decent price., Outstanding service.
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November 2023 by Natalie May
The Team at Pep Boys on Scenic Hwy in Lawrenceville is AWESOME!!!! They provided me with TOP NOTCH service. I purchased a full set of Tires for my Mini Cooper. Management was knowledgeable and transparent. Wait time was easy breezy and I even received a discount. Want to be treated like ROYALTY .. stop by Pep Boys on Scenic Hwy in L'ville.
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November 2023 by Evan Williams
Came through yesterday for wiper replacement and the guy that helped me was awesome. It was raining and the first couple blades installed happened to just be defective (they were correct, just wonky and missed the middle of the windshield) and this guy was patiently going in and out replacing the blades till we found the one that worked. Props to him, I felt bad cause the rain and I can understand how frustrating that must've been but he was cordial and patient despite the circumstances. I'm sure he had better things to do! I wish I caught his name to give him props that way, maybe a middle aged dude with glasses and light hair. Shoutout to him! I'll be back, thanks y'all.
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November 2023 by Brenda Curry
I was very pleased with the overall service received.My only concern: while waiting I heard two Pep Boys associates talking and there was cursing (the "f" word and others). That foul language diminished my review from a 5 start to a 4 star.
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November 2023 by Graciela Rubio
You can do much better pepboys cone on!!! Had an appointment but alignment still wasn't done after 4 hours. Called and they said I was next. Took 3 more hours. Never again. Alignment was poorly done to top it off!
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September 2023 by Yolanda Hyde
One of the worst service I had from Pepboys..I had appointment for 7am and no came until 7:15. The manager said he doesn't know why I was scheduled at that time,when his techs do not come until 8am. The techs walk in with a very bad attitude and took awhile before even starting the service. Once the service was finish my display light and inside light was working had to drive back for them to said rudely that they didn't touch the display, but they somehow got the display and light back up that they supposedly didn't touch...they were very rude..I will not be getting my car service at that location. I purchased a 3 years alignment and wish I can get my money refunded...no on took accountability,worker nor manager
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August 2023 by Kristina Leak
The staff is very polite and professional. They explained the services my car needed and kept me informed of the progress. No issues with the work done and they had my car ready much sooner than expected.
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August 2023 by Grace Rubio
Someone recommended this pepboys so had an Alignment appointment at 9am and was not completed until 4pm. Dont bother making an appointment! Unless you have all day for mediocre work let these "pepboys" take your Money!
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July 2023 by Angie Millan
I take my car for a battery replace @ 1pm and on the text message a git it said 1 hr to be ready and I walk at the desk at 230pm to ask.for the status and I got the surprise that they forgot to do the service and they start do it and it tooks another hour to do it it means 2hr 30min to change a battery. It was frustrating because it was a very loooooooong wait
