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November 2023 by Ting Jennings
A Dismal Experience with American Freight, won’t buy there anymoreMy recent encounter with American Freight has been an exasperating ordeal, marked by subpar product quality, abysmal customer service, and an overall lack of professionalism.I initially purchased all my brand new mattress and spring box from them, only to be dismayed by the substandard quality. The issues escalated when I acquired a GE refrigerator from the same establishment. The refrigerator door, plagued by installation problems, incessantly scratched and caused considerable frustration. I possess photographic evidence to validate these grievances.Upon reaching out to their customer service, my concerns were met with empty promises. Despite assurances of sending delivery personnel to address the refrigerator door issue, not only did these individuals fail to follow through, but they also neglected to call back or make any contact. This left me with no recourse but to initiate daily calls to the store, acutely aware of the limited 14-day window for free exchanges. After finally scheduling an appointment, the service team shockingly failed to show up on the agreed-upon day.Frustrated with the lack of progress and exasperated by the constant setbacks, I opted for an exchange, hoping for a resolution. Unfortunately, this only added to my grievances. The replacement refrigerator, post-installation, exhibited a malfunctioning water system, resulting in water leakage that permeated my floor. The financial investment of over $1900 for these Refrigerator appliances has left me feeling egregiously shortchanged.Adding further insult to injury, my explicit request for a king-size mattress protector, clearly documented on my receipt, was negligently overlooked. They gave me a full size mattress protector, Attempts to rectify this oversight were met with an adamant refusal from the store, exacerbating my dissatisfaction. They gave me a wrong size mattress protector and they refused to change it for me, you know how ridiculous this is ?The culmination of these egregious failures by American Freight has not only left me questioning the integrity of their products and customer service but has also necessitated personal engagement with service professionals to fix a refrigerator that was only recently delivered. This entire experience has been nothing short of a customer service nightmare, and I am compelled to share this detailed account to forewarn others.
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November 2023 by Toria Fuller
I had the pleasure of being assisted by Ms. Assumpta. She was very helpful and got us what we needed. I love the next day delivery.
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November 2023 by Lytricia
Vance did an awesome job helping me with choosing headboards. He listened attentively and then found what i was looking for. He went over and beyond providing excellent customer service. He is an asset to the customers and company. Give that man a raise!!!
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November 2023 by Mary Jeanne'
Maxine was very friendly, professional, informative and just a really nice person! I’ve purchased my Cafe appliances at 3 different locations and everyone has been so nice! I’ll definitely be back and will recommend people here as well!
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November 2023 by J Price
Maxine has been very helpful and friendly during the process of my selection and payments. I highly recommend this place for nice furniture and great customer service
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November 2023 by Kami Hughes
Stephen was awesome! As soon as we had questions he was there to help! The finance and purchasing was super easy! We were in picked our furniture and out in less than 45 with receipt in hand! Great place and lots to choose from! I highly recommended and make sure you ask for Stephen!! Super cool dude!
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November 2023 by Sergine Brune
I had the most amazing and seamless experience today! The representative VANCE was absolutely amazing and handled everything so well especially during a busy time as he had 3-4 customers to assist. I am pleasantly impressed by the quality and service I received here today! I will be purchasing here from now on! The application process was a lot quick and easy! Great work !
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September 2023 by Crystal Thompson
Process here has been amazing! Shakeera was so helpful and took her time answering all my questions. Looking forward to enjoying our new fridge.
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September 2023 by Laurel Green
Vance was great. He was so helpful. We were able to get exactly what we were looking for in a matter of minutes. We will be back. Thank you Vance!
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September 2023 by Alex King
Amazing customer service and great prices! You will be well taken care of here. Very pleased with our experience
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September 2023 by kristina kendall
Assumpta helped my husband and I purchase a dish washer with a protection plan. The dishwasher was missing a small piece. We had to order the piece on Amazon. But that was the only issue we faced. The process was easy, we decided to buy the dishwasher instead of finance due to the additional added fees. The store has a lot of great appliances. The appliances have a few dings and scratches but close to 50% off the original manufacturer price. Good experience! Thank you!
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September 2023 by Mrs. Kelly Tomlinson
Shakira was very pleasant, helpful, & patient. I was in and out with ease.
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August 2023 by Toya Haye
I came in to furnish my kids' bedrooms and Stephen made the process so easy. I couldn't believe how quickly I was in and out. He made everything simple. I highly recommend coming here for your furniture needs!
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August 2023 by Paul Stover
Stephen met us when we walked in. He was not pushy at all. Was so nice and helpful! I highly recommend this place and Stephen.Refrigerator had one small ding. $4000 refrigerator for less than $1600!
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August 2023 by Matt Park
Came in to get a couch. Stephen was very helpful explaining what they had. Quick delivery date. Definitely recommend!!
