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March 2024 by Darrin Fry
Don't you bone heads Answer the phone?
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February 2024 by Earl Gilbert
I love Sketchers, but just like everywhere else these days, customer service is in severely short supply.
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February 2024 by Gregory House
Very professional staff.
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December 2023 by Jonathan Covington
Bought a new pair of slip ons. Love Skechers. The staff was very friendly and very helpful as well.
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November 2023 by Darla Gosnell
Well stocked with every Skechers shoe available. Easy location to get into and out of. The employees are helpful and friendly.
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October 2023 by Gilbert Wade
The store was well staffed and helpful. Staff found exactly what I was looking for. Big selection.
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August 2023 by T Taylor
Hey guys, check out "Anthony" at the Sugarloaf Mills Mall's Skechers location. Because he will make sure you receive the shoes you desire, he excels at what he does. The last time I was there, the store was rather crowded, yet he gave me his full attention. Never once did he try to persuade me to buy something I didn't want. And he even asked me, "Can you show me what you like?" He kept such a positive attitude the whole time. So, if you want to work with a kind, patient, and exceptional salesperson, come into this store and please ask for "Anthony."
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August 2023 by Eunice
We were in the store for a while but no one approached us to offer help except for one employee and for one time. Some even showed impatience on their looks. I understand this may just be a summer job, or a temp job, or your first job that you just tried to get paid. Know that if you work from your heart to help others, learn to be patient and attentive, learn to read people and their needs and how to meet their needs, this little job will provide invaluable benefits for your future greater endeavors. No job is too small. Best wishes!Also a suggestion for display - group similar types of shoes together and label them well to aid self selections by customers when employees are overwhelmed.
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August 2023 by Tim and Monica Neal
Lots of selection and sizes. Little pushy on the upsell. BOGO 1/2 price plus add'l discount joining their club.
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August 2023 by Maggie B.
Great customer service. I've been in a few times and the staff is always cheery and act genuinely happy to work there, which is a great comfort where I choose to spend my money. I came in the other day with a hopeful exchange and was half expecting to be denied, as my 4 year old son had worn a pair of defective shoes for an entire day at the zoo before we found out that some plastic particle was wedged into the lining by the toe and I couldn't remove it. I had the receipt that they were only 2 weeks old, but acknowledged that there were already a few scuffs from little boy adventuring. The young man was as kind as could be and let me exchange the shoes without a problem. Thank you for taking care of your customers!
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June 2023 by Krishan Taneja
Very nice Experience. Employee's are very helpfull.
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June 2023 by Nadia Kalwani
We had a terrible experience here. The manager had an awful attitude towards us, and she even yelled at us to get out! Yelled in front of the whole store, even though we were talking calmly to her. We just came in to buy a few pairs of shoes and asked to try some on. Just how a normal customer would. We’ve been buying shoes from sketchers for so many years now and have never received such awful customer service. Not sure who’s in charge of the manager, but she needs to be reevaluated. The employees working under her were nice and helped a lot more. Honestly did not expect such a bad experience. Wish I could give 0/10
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June 2023 by B Morris
The store was out of stock on ALL of the shoes I wanted to purchase for myself and my son. I had to settle for some shoes I did not particularly care for since I was short on time.
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June 2023 by David Townsend
I really enjoyed shopping there. Friendly staff!!
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May 2023 by Margarita Lemus
When shopping for a pair of shoes for work, this is my favorite place. There is always someone friendly willing to help and if the model is not found, it is ordered and it arrives at the doors of my house at no cost.
