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April 2024 by Fran Bean
Ok food. Always a good bite in a hurry. Wait staff could be more pleasant.
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April 2024 by Adriane Catlin
The owner greeted us with such kindness. The food was fresh and yummy. Hit the spot. My first time at Steak n Shake. Ate outside at the picnic table with our dog. I recommend this location in Lawrenceville, Ga.
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April 2024 by Audrey Gelpke
Placed an order online for several items, 2 were missing when the order was delivered (chicken tenders and chili mac). Placed another order to try to get those items again. They first told the delivery person they were out of chili, then told her they did have the chili but didn't have the noodles so they'd 'substitute' with fries. When I received the order they STILL MISSED the chicken tenders, and they sent just a container of chili with fries as a side (also missing the cheese on the chili). This is not the first time I've had issued with this particular location not sending items or messing up what they do send.
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April 2024 by LaToya Bilbo
I’m so disappointed in this location. Not only do you NOT get what you pay for, because they throw anything in your bag instead of what you asked for. Worst business practices ever… they overcharge you for things you didn’t even order, and not even the manager knows what comes on the food. They added a whole lemonade and cheese sauces to my order when I asked to upsize my drink which added $1.50 instead of .39 cents. Then the manager didn’t want to give me the receipt. They also gave me a regular burger when I paid for the BBQ burger, and undercooked fries that were cold and surprisingly gummy. I'll take this as a sign to stop eating SteakNShake. Check your receipts and your order before leaving the parking lot… this place is scamming unsuspecting customers.
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April 2024 by Steven Michaels
This restaurant used to be great. It’s the dirtiest restaurant I’ve ever been in. People just don’t give a damn about quality anymore. Avoid this restaurant. What an absolute dump. .
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March 2024 by Alexander Johnson
The food is fine but I want it to be a diner not just another place to order food from robots.
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March 2024 by W H
This was in Georgia and they have. Or you have to place your order on a computer and then go pick it up. And it can only be a credit card. No cash I don't like that that is going into the future too much.Vegetarian options: It was a grilled cheese sandwich that was soaked in Greece.Kind of defeating the purpose of b.Eing a vegetarian all in all I was not happy with this place at all
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March 2024 by brandon cox
They exhibited zero quality control or checks, had food delivered from this location and the entire order was wrong, but not just wrong it was in horrible shape, fries were ice cold despite short delivery time, milkshakes were wrong and poorly mixed, drinks were just straight up sugar soda water and some of the flattest sodas I've ever gotten from a restaurant, the Dr. Pepper (if it even was) was nearly clear as water. The burgers were completely plain with no toppings of any kind despite both of us getting premium burgers. We took photos of every item with the receipt, which does show my name, and the delivery company refused refund which is unacceptable when we got every item wrong and in poor condition. The delivery company refused to give a reason despite multiple photos sent for the refusal, and despite 4 separate calls to the location no one answered the phone. Avoid this location, they are not up to steak n shake standards at all and its very unfortunate.
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March 2024 by Nino Mehic
Horrible experience at drive thru. Worst food I ever got in lawrenceville I am so disappointed
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March 2024 by Desly Ramos
Very bad treatment, they are always relaxing and they don't realize what they give you and there is a lack of food
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March 2024 by Robert Freeman
Not as great as my memories.
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March 2024 by Sabrina Johnson
Best service
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March 2024 by Thomas “Tom” Liddle
One of the best burger chains you will find! Always an appetite pleaser.Update 3/3/24:Post Covid changes, this location has gone away from table service with China plates and stainless flatware, and servers to bring your dine-in food to you. Also gone are cashiers, all replaced by ordering/payment kiosks.The food still tastes great,But I missed the servers. My order came out in stages, shakes first, followed by the main meal 4-5 minutes later that was also missing some items that I think might have been caught by a server. I got my missing items but the extra effort was a service reduction for me.While I get why Steak 'n' Shake had made these moves, the team behind the counters need to be a little more attentive. If this had been a drive through order. I would have been quite bothered at driving away and discovering the missing items later.
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March 2024 by daniel tran
no waiters/waitresses, we ordered 4 meals w medium fries each. got 1 large set of fries. food is greasy. "red velvet" shake is vanilla.
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March 2024 by Orlando Rossi
This place makes me feel like I’m in a diner in the cyberpunk 2077 game. You can actually see the decay of society by coming here and feel the sticky booths and tables, waited 30 minutes to pick up my food and the drink machine doesn’t work. This is depressing. I hate what’s happened since