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December 2023 by RAHIM PIRANI
I've closed my account today due to unsatisfactory service. The car wash experience fell short of expectations, and it led to a decision to explore other options. I hope the company takes customer feedback seriously to enhance their services for others in the future.
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December 2023 by Chase Visions
I was a little disappointed. The car wash didn’t do as good as another car wash that I went it. I still seen lots of dirt spots and I had no tire dressing on my tires. I don’t know what happened but I was a little disappointed.
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November 2023 by Hardie R.
Top notch car wash. I love the membership, I get to go everyday if I wanted. Not having a pre-wash station says how confident they are in getting the bugs off. Always sparkling clean! I wash a couple times a week and use the free vacuums usually once every couple weeks. Love the Tommy's washes!
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November 2023 by wayne Williams
The only down side was having to purchase a “Detail Kit” for $5 to clean the glass and interior of your car. No towels provided. Very helpful staff!
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November 2023 by Hk Kh
I won’t be back. Thankfully we have a lot of other options. The actual car wash I liked. The vacuums are my issue. I have a minivan and kids and a furry German Shepherd dog. I used the timed vacuum two times and after that it wouldn’t power back on. I looked around and others were vacuuming so I pulled out and into another space, same problem. Tried the one next to me, wouldn’t power on after hitting the button. I was almost done and needed to finish my weekly clean… walked over to the wash exit and rang the bell and waited. The worker was polite and friendly but acted like he never heard of the problem before… we walked over together and it powered right up. After he walked away I tried to finish quickly before time ran out. Once again after it timed out it wouldn’t power back on whether I pushed the button quickly or held it longer, wouldn’t stay on. Ngl, felt personal. Not sure if that’s possible but I won’t return. Way too much of a hassle. I like the place on Grayson highway near the Burger King and Kroger and no timed vacuums that don’t work after a few runs…
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October 2023 by justin daino
Car looked great when it came out, and they were running a 10$ off special. The only reason I did not give 5 stars is because the vacuum is free, there is no free micro fiber towels or glass cleaner. They do have a car cleaning "kit" that has all that in it, for 5$ at the vacuum.
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October 2023 by George Mendez
Place looks amazing from the outside and was expecting a quality wash. That was huge negative.... Wanted to try them out went with the mid-range carwash only to find the car was still dirty.Very automated with no one to scrub the front and rear (which was left dirty to no surprise) Vacuumes had low suction and there were no additional towels or spray to clean windows as other places typically have. I would probably go to another wash place for better results.Service: Vacuuming
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September 2023 by Carter Adderly
This was my first time here and was a very underwhelming experience. First, I understand hiring teenagers but Customer Service training is a must and is severely lacking at this business. I paid for the Ultimate wash thinking my wheels will get physically scrubbed by a person (like every other car wash) but I was wrong. The vacuums barely have suction and when I got home I realized my tires are half clean. My husband couldn't believe I paid $20 for my car to look barely clean.
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September 2023 by Gio B
I recently tried out the car wash at Tommy’s Express, and I was pleasantly surprised by the experience. Using their app called TommyClub made the whole process incredibly fast and convenient. I opted for the `works’ package, and I must say, it did an excellent job – my car looked as good as new when it was done.While the staff was generally friendly, I felt that there could have been a bit more warmth in their service. Also the vacuum machines, although functional, could use a bit more suction force for a more thorough cleaning.On the plus side, I loved the self-washing machine mats they had available. It added an extra layer of convenience to the whole experience. Overall, Tommy’s offers a fast and efficient car wash, and with a few small improvements, it could be even better.
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September 2023 by Christopher S.
Wash station damaged my vehicle and company is refusing to pay for damages. Due to lack of management in whom they fired since the time of the incident. The manager at the time who took the photos of the damage failed to stay in contact with me months ago who already knew the claim was denied. The car wash ripped off my wiper blade and nearly cracked my rear window. The arm is risen and popped out of the motor socket so now it squeaks and does not have even pressure when it sweeps. As told, I can not appeal since management feels no damage was done due to lack of articulate photos taken from the manager day of incident. Thanks for costing me hundreds out of pocket Tommy Car Wash.
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August 2023 by Judy M.
Newest car wash near my home and they sent out not one but TWO free car washes on a postcard that ended up in my mailbox! Used the 1st one immediately about 2 months ago and I posted a review on Google on the differences between this place, Ultra and Tidal wave so I won't do a repeat on that BUT I do have something to say about the customer service at Tommy's! It is EXCELLENT! the 1st time I went it was a young woman (18-22) and I didn't get her name but she was so sweet and helpful bc I had never been at one like that.... she explained the process with a smile! Today I did get the young man's name which was Mario and he was the BEST... big smile asked how I was doing today.... said he was happy that the rain had stopped so I could get my last free wash bc it expired today 8/31 and he hoped that I would return because he enjoyed people that actually talked with him! I will return just bc of that wonderful young man treating this senior woman so kindly instead of acting like he hated his job and all the ppl that came with it which so many young ppl now days do I'm sorry to say.... he really like his job and you could tell it was sincere! Too be brutally honest the actually washes I would rank in this orderTidal wave #1 at Gwinnet Drive and Grayson hwy by the Burger King (really got my wheels and windows super clean) the manager was a nice guy but the young ppl eh they could care less. Their vacuums are ok and they provide free rags/cleaners for you to use. #2 Tommy's express even though my wash wasn't the best the young ppl working there really made up for it! And I guess bc they are new the vacuums are fantastic but they want to charge for rags, window cleaner etc#3 Ultra at the Corner of Sugarloaf and Lawrenceville hwy is the oldest so maybe that's why the wash or drying wasn't very good didn't even use the vacuums this last time bc my car was so wet I just took off to get it air dried .... they'd get NO STAR for employees except for the one young woman that was trying to do it all while 3 young guys stood around looking bored. I've had free washes at all 3 and I've paid for the $25 wash at all 3....Tidal wave has the ceramic added for that price so my car stays cleaner longer. But again a great smile and engaging conversation goes a long way with me so I'll see you again soon Mario! I hope Tommy's express realizes what an asset you are to them!
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August 2023 by Bevan Platas
Was surprised inside detailing items cost more.
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August 2023 by Mark Law
1 and done with this place. $24 wash and my car still had dirty spots. Wet and shiny doesn’t mean it’s clean. Won’t be returning.
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August 2023 by Powerman Luke Cage
Nice clean car wash. My car was fairly cleaned.
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August 2023 by Kiyon Carlock
Love it here! The employees definitely give it a nice vibe