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March 2024 by J J
Since under the current owner or manager, this place tries to nickel and dime for everything. They got rid of all the old staff and now the service is horrible.
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February 2024 by Kathy Brito
Lia is extremely polite and she goes out of her way to accommodate. My husband lost his debit card and she put it in a safe place and 1st thing she did when she saw him was give it back. Exceptional
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February 2024 by Mrs fabolous
I used this location once and will never use it again. I was shipping 3 packages from online orders for my business. The owner simply had to scan the barcode on my phone when I gave him the package for it, a label would print out, and he was supposed to attach the label to each package once the label was printed. While he was supposed to be attaching the label, I was pulling up the code for the next package. By the time we got to the third package, and I asked him to please use the label to cover the old label on the package as it was a reused Amazon envelope.He said rudely and with an attitude: "That's how we always do it!" I was taken aback by this response.When I looked at the first two packages on the counter that he had dealt with, THE LABELS WERE UNDER THEM. HE DID NOT ATTACH MY LABELS! I was baffled. I said to him, I need these labels attached before I leave. He did that in a huff. I have no idea why he didn't attach each label to the package as they printed out.Fast forwarded two days, a customer received the wrong item because he mixed up those two labels! And the other two packages have not been received AT ALL!TOTAL INCOMPETENCE!! DO NOT USE THIS STORE!!!!!!
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January 2024 by Igor Fernandez
Friendly services, they always get you in and very quick.
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January 2024 by Jesse Reb
The service was honestly quick and easy. It didn't take too much to turn in a package to be sent and the wait for service didn't take too long.
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December 2023 by Harshul Topiwala
Great choice of music playing, excellent and quick service. The employees were patient and provided me with all the information I needed. I highly recommend this location!
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December 2023 by Ken Wyatt
With a line to the door, the personnel at my UPS shipping provider call out to identify the drop off customers and thin out the line.They then process the rest of us efficiently.They package our orders if needed with a smile. I pass by two providers to use my UPS store on Sugarloaf and Cruse in Lawrenceville GA.
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December 2023 by Jonathan Pierre
I come here every few months and they are always so helpful. I have large orders that are tedious and they are super helpful and nice! Yuli, Saif, Hiren are always so helpful and nice even though i have a thousand packages. Always smiling and so kind.
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October 2023 by Mark Walker
Each time I have business involving UPS, I go to the store on Sugarloaf Pkwy because I love how professional and helpful they treat every customer! Employees like Tony Bradford go out of their way many times to make us clients feel important; and also help us to accomplish our tasks!!
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October 2023 by Jam Central
Awful customer service. The young man started rattling off a bunch of things I needed to do like a robot. He was not at all helpful. Would not go the extra distance. I just left there confused. Happily I was able to go to another location and boy what a difference it makes. Will never return here.
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October 2023 by Harley Kitty
DONT WASTE YOUR TIME!!!!!!!!!!!!!If i could give a negative star i definitely would! On the door, google, and hours of operation on the phone it says they open at 8:30 on Wednesdays. Yet doors are STILL locked!! And employee walked in by 8:30 and locked the door back. Still no one is here to open the door. WORST STORE
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October 2023 by Paul Trau
Above and beyond service during a very stressful situation. Patient and accommodating and didn't make me feel like I was inconveniencing them.
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October 2023 by awyuhura
Tony was very helpful and friendly. He explained things thoroughly and assisted with me picking the best mailing options.
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October 2023 by Paul Moore
The assistant (Tony) was very polite, and helpful with every customer including myself during my visit.
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July 2023 by CAS Wood
Great location. The representatives are usually very pleasant and move the line pretty expeditiously.
