-
December 2023 by Yusuf Al-Maarij
Apex is the real deal when it comes to body work, detailing etc. and the staff is very professional!
-
November 2023 by Erin Tankersley Bruce
I cannot say enough positive things about Apex Automotive Group!! I unexpectedly shredded a tire late on Saturday afternoon on the way to a birthday party. I had my kids and elderly mom in the car. I was able to maneuver into their parking lot and the owner was so gracious and came right out to help us out!! I was forever grateful for Apex saving the day and giving us such amazing service in such a timely manner. I would not hesitate to recommend their services!! Many thanks again to Apex Automotive Group!!!
-
November 2023 by Pam Franco
Andrew is the best!!!! Got my key fob brand new and fixed!! Fixed my gas cap!! Never going anywhere else!!!!!! Thank
-
November 2023 by Oluwatobi Oyedele
"Apex Automotive Group provides exceptional service. They are knowledgeable on all aspects of car maintenance and repair and have a friendly and accommodating staff. They use only high-quality parts and their prices are fair and transparent. I highly recommend Apex Automotive Group for all your automotive needs."
-
November 2023 by Tywanna “Ty98” Gillespie
Tywanna G.’s Reviews1.0 star ratingStay clear and warn the others. I really feel taken advantage of and feel like I got scammed. I just bought a car from Carvana and this is one of the approved shops for repairs. This "Andrew" dragged the repairs so long. He has to be getting paid the longer the car stays. He is scamming the insurance and warranty companies. his communication is horrible. Every day for a week he had me thinking I was to pick up the car and came up with a new issue each time. It ended up a week later, he told me to pick up the car. I get there at 6:45pm after warning him I would be there in an hour. He's eating and chatting.He pulls the car out and says he is going to rinse it off. He preceded to get out of the car and open the hood and kept looking at the tires. then he tells me he is going to test the brakes!!!! Supposed the brakes were done since last Monday when "I took it in. This dude drives the car for like 5 in and then pulls is back around the building where I couldn't see. After 15 min I call him and he tells me he needs to bleed the brakes it'll be 20min. I told him it had been 30min. I sat patiently and at 8pm i had had enough. I walked in and went behind the desk and opened the door to the garage myself. This man says, I'm sorry we have an issue. I lost it!!! He was so nonchalant and not to mention he moves so slow. I walked out after telling him everything i had been holding in all week regarding him misleading me numerous times!!!I left at 8:20 pm-- I get a text a 10pm at night saying he now has fixed the brakes and he wants to bring the car to me. SHADY all the way. I still don't have any paperwork on what he "supposed fixed" on the car.
-
November 2023 by Mekell C.
very dishonest company. Do NOT recommend somebody here . I recommended someone and the way that they will give you the run around is very shady.
-
November 2023 by Tywanna G.
Stay clear and warn the others. I really feel taken advantage of and feel like I got scammed. I just bought a car from Carvana and this is one of the approved shops for repairs. This "Andrew" dragged the repairs so long. He has to be getting paid the longer the car stays. He is scamming the insurance and warranty companies. his communication is horrible. Every day for a week he had me thinking I was to pick up the car and came up with a new issue each time. It ended up a week later, he told me to pick up the car. I get there at 6:45pm after warning him I would be there in an hour. He's eating and chatting. He pulls the car out and says he is going to rinse it off. He preceded to get out of the car and open the hood and kept looking at the tires. then he tells me he is going to test the brakes!!!! Supposed the brakes were done since last Monday when "I took it in. This dude drives the car for like 5 in and then pulls is back around the building where I couldn't see. After 15 min I call him and he tells me he needs to bleed the brakes it'll be 20min. I told him it had been 30min. I sat patiently and at 8pm i had had enough. I walked in and went behind the desk and opened the door to the garage myself. This man says, I'm sorry we have an issue. I lost it!!! He was so nonchalant and not to mention he moves so slow. I walked out after telling him everything i had been holding in all week regarding him misleading me numerous times!!!I left at 8:20 pm-- I get a text a 10pm at night saying he now has fixed the brakes and he wants to bring the car to me. SHADY all the way. I still don't have any paperwork on what he "supposed fixed" on the car.
-
November 2023 by Christopher E.
I was rear ended in December of 2022. Once everything was verified by the responsible insurance, American Casualty Insurance, they sent me a check to find a shop and begin repairs. I chose Apex Automotive Group for my collision repairs based on proximity to my job and their great online reviews. Apex's website states that they guarantee satisfaction. They claim that they have experienced technicians that perform the necessary repairs to restore the car to its original state. Also, that after repairs are completed, "their team of experienced quality control experts conduct a thorough inspection of your vehicle to endure the work has been done to perfection." They even promise to handwash and detail your car!Once I dropped off my car, I paid Apex, via credit card, the $3,939.54 that American Casualty Insurance provided to me. What Apex failed to tell me is that they charge a 3.9% convenience fee to use a credit card. This is illegal without making your clients aware of such a surcharge. When I brought this to their attention the following morning they made go to the bank, wait an hour in line for a certified check, and then wait another hour for APEX to figure out how to process a credit card refund. I could not understand just refunding the 3.9% back to my card and eating that $153.66 for the inconvenience. This experience was just the start of more bad news. Repairs for my car began in June 2023. Upon completion, I went to pick up my car. My vehicle was far from being restored to its pre-accident state. Dissatisfaction does not begin to explain my feeling. According to the estimate provided by American Casualty Insurance, certain parts that were repaired should have been replaced with new ones. This is called insurance fraud! Even the repaired parts were not close to satisfactory. My rear quarter panel and tow hook covers were still cracked. The trunk was misaligned left to right and top to bottom. Not sure how their "experienced quality control experts" missed all this. Were they trying to cut corners to save money? It's a shame how it was left. Additionally, when I arrived for pick up, I had to wait an hour for the detailer to finish what they call detailing. When he was finished there was still shop debris throughout the interior leather, door panels, front dash, rear speaker deck etc. The rear seats were soaked. There were cleaning bottles left in the car and someone else's personal items. I spent 90 minutes detailing the car myself when I got home. I spoke with the manager about my concerns and the poor quality of their work. He stated that he was waiting on another part and a supplement from American Casualty to before I could bring my car back a second time to correct their poor work. In October I dropped my car off a second time at Apex Automotive to correct the rear trunk alignment. I was called to pick the car up a week later. It was if they barely touched my car. My eight-year-old even said "I thought they were going to fix your car dad?" I think all would agree there was no reason to return. They clearly do not have the resources or knowledge on how to restore my car to its pre collision state. I've since requested a post repair inspection from American Casualty. They required an estimated for another shop prior to sending an adjuster to consider repairing what Apex did not. The preliminary estimate from the second local shop is $4,338.30 without even stripping off the bumper and quarter panel to see the true damage. If you are considering Apex for future auto body work, please shop around. It was the worst repair experience I've ever had. My experience was far from stellar, and the workmanship was FAR from acceptable and crappy at best. Everything that they promise on their website is a lie. They smile in your face and tell you that we'll get you taken care of. However, they are just master manipulators and professional conversationalists that say whatever needs to be said until you go away. My fear at this point is that American Casualty will deem
-
August 2023 by Patrick R.
I appreciated the help I was given here. Even though it was almost closing time. They got me situated and back in the road! Thanks a bunch! Staff was friendly and communicated effectively.
-
June 2023 by Michelle Burns
Great guys! Very friendly and knowledgeable.
-
June 2023 by Erica “Redbone” Martin
I had my car detailed Mother’s Day weekend and they did an awesome job.Services: Full body wash
-
May 2023 by Jasmine Hudson
Great place for car detailing
-
April 2023 by Rod Conyers
Staff was nice and knowledgeable. I didn't have time to get the vehicle serviced. However, they were ready and willing to serve me. I will use them whenever I am there and they are open. Thanks
-
February 2023 by Keisa McGrew
I'd gone way too long without getting my car detailed, I purchased the Mini Detail and they spent hours getting my car IMMACULATE. Everything, including the insides of the doors and trunk look brand new and my car is almost 4 years old. I will be back, thank you!
-
December 2022 by Dylan M.
I'm not the type to ever leave reviews, but wow... I asked for $75 inside and out detail. First they jumped it another $10 because I had "too much mud" on my jeep. The outside looked pretty good but definitely missed spots. The inside still had dirt pretty much on every spot that it was on before the clean. Terrible job on the inside. Looked like they didn't even try. Don't recommend if you like spending your money on nice details.
