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February 2024 by Mona Groza
Great customer service! The staff is very friendly and polite. They listen patiently to everyone 's request. They were able to easily match a rental car based on my needs.The cars at this location are mostly brand new, well maintained, that offers a safe ride to every customer.I recommend them to everyone who is in need of a rental car in this area.
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February 2024 by Farryn Monet
Every Single Employee that I have interacted with at this location during my recent rental reservation has provided Top Tier Service! The month is February 2024. I received awesome customer service from the Manager down to reservation specialists. They have treated me with respect and exceeded my expectations. This is the only place I will get rentals from in the Atlanta area. They always go above and beyond to meet your needs. I can't say enough good things about the staff at this location. Keep up the great work! 10/10 ?
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February 2024 by Jason John
Yikes. They gave me a car with prior damage and I returned the car the way I received it and they tried to pin the damage on me. Got the charges dropped because of pictures I took of the car myself prior to departing the facility. Beware!Good car though
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February 2024 by Tiffany Kinard
I rent cars all the time and I only use Enterprise, specifically the lil burn location. They are always super friendly and professional!
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February 2024 by Novia Carter
I have been renting from Enterprise Car Rental for many years and I never had any issues whatsoever. Now because the agent failed to do their job properly, they want me to pay for something that I didn’t do. I took pictures of the car the day I picked up the car, the door appears as if it had been broken into. Luckily for myself I took pictures because now they sent me a claim for $812. I’m like what the hell???? Now I’m thinking of renting somewhere else next time. Why do I have to pay the price because someone failed to do their job???? Please people, take pictures even it’s just a small scratch and if possible video the entire vehicle.
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January 2024 by Deborah Gilliam
I want to say Thank you so much for Jody or Jose not sure but she was the customer service representative that took my call. She was very professional, nice and was willing to provide me with a service ride from there location off of 78 Lilbirn to my location off of Pleasant Hill Rd. the radius was out of range but she was willing to do it just to provide outstanding customer service thank you so much for going the extra mile ?Great job !!!I didn't rent but I was impressed ???
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December 2023 by Marvin C.
So far this location have been doing a great job. I reserved a car from hertz for the first time and they said they were out of cars and they will give me a call when they get one. They never called me that day. That same morning i went to enterprise to see if they had a car available and they did and exactly the one I wanted. They helped me fast and had no problems on my trip.
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December 2023 by Gary Neidhardt
People were competent and prompt. Did not have to wait too long for anything. Second time I've rented and will probably do so again.
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December 2023 by Valerie Reese
My experience was great. I didn’t have to wait more than 15 minutes. I appreciate the timeliness and quality of your service.
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November 2023 by Kathy BA
I have used this location for my car rental needs for several years and find the service to be professional, courteous and efficient. Just completed a full week rental for Thanksgiving with my daughter so she could have her own wheels at our destination. She was delighted and did most of our driving, which was a bonus for me! Thank you for making the process so easy!
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November 2023 by Velma Pookie
I rented a suv and had a couple of issues that went wrong with the car and Jossie understood completely what me and my family went through but more importantly is she really cared. I will always rent from this location because all of the employees are great even the new worker Desiree. They fix cars if you have any issues whatsoever also which matters to customers❤️
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October 2023 by B. E. Woods
The transaction was fast and painless. The Enterprise person who assisted me was absolutely great! My entire experience was fabulous. Thank you.
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September 2023 by Altruia Mitchell
The process from start to finish was very easy! During our trip, we actually experienced some mechanical issues with the car but we were able to go to another Enterprise and they switched the car out no problem! I will definitely be renting with them again in the future!!
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September 2023 by Joey Pisani
They do not answer their phones. I’ve waited almost an hour for someone at this location to pick up the phone so I could modify my rental but they obviously don’t care to talk to their customers. At least give the option to schedule a callback with your corporate booking department or something. Enterprise, you’re seriously going to loose a lot of customers for lousy customer service and professionalism. Doubt this location looks at their reviews… just get the looping message of “your call is very important to us…” disappointing. Only giving a second star because at least I got my rental on time.
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September 2023 by JoShaun Ford
Awesome experience! I arranged for a pick up and an after hour drop off which was great. I was able to confirm drop off through online or app. They even gave a courtesy call on the Monday they reopened. Great customer service also.
