Extra Space Storage in Lilburn offers clean and spacious storage units that are easy to access. Reserving the perfect space to fit your needs is free, with no commitment required. Customers can choose the online eRental option to skip the counter and go straight to their storage unit when they move in. The staff and management receive consistent praise for being amazing, professional, and diligent. They provide great personal attention, keeping customers updated with personal calls and texts. Employees are noted for going above and beyond the call of duty, working patiently with customers to resolve issues, including billing complications or payment arrangements. They handle matters with professionalism and prompt attention. The location is maintained, with staff taking care of issues like wasp nests, which customers see as service above and beyond. The business aims to offer the same personal attention it has given for nearly 50 years. Customers recommend the property and the team, citing excellent customer service that relieves stress and builds loyalty.
Dolly is Exceptional! Amazing customer service - she kindly went over and beyond to assist me with my unit. HIGHLY RECOMMEND 👍🏼
August 2025
Only because of the site manager Dahlia V. I am at this location. This superwoman goes out of her way and beyond the call of duty without question. Customer service goes a long way whatever the circumstances. Thank you Queen. I will be loyal to public storage because of your service! Bless you!
August 2025
Great staff Dolly was patient and help to customers and nice environment
