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February 2024 by Vincent Cassidy
Keep your car safe by not coming to this place for any kind of car repair/maintenance. Took my work van here for a simple oil change and check the tire pressure because the light was on. The dash tells you which tire is low and only 1 tire was low on the front end. After I was told everything was fine I got in my vehicle the tire light was still on. Now the dash is telling me all 4 of my tires are low. I let this slide and I’ll top them off when I get home. 30 minutes after I’m home I notice a large puddle of oil under my van. I get people make mistakes but this is a liability issue just waiting to happen.
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February 2024 by Belinda Lindsey (Miss B)
Went in for a battery, one person was on the phone, while the other person was waiting on someone. Neither of them acknowledged me in any way. Not a, 'be right with you', or even a nod to let me know they saw me. I was within close proximity to them too, yet they still didn't say anything.I stood there for more than enough time to be spoken to, yet I wasn't. I left and went to Walmart for my battery. I was in and out in less than 30 minutes. I can't say that I would give this business another chance. I just didn't feel like I would be valued.
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February 2024 by Ken Moore
This store has their act together. All team members are connected to customer service. They greet you and make you feel right at home. I really appreciate coming to this store location in Lilburn.
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July 2023 by Jordan Wells
I have been bringing my Tahoe here for the past year and have had the best experience! Honest, trustworthy and never over charges. Best prices and crew around. I was shocked to see such low reviews just now until I understood all of the negative ones are from previous management years ago! Grateful for the new management and team. Thank you Cedric, Desmond and everyone else!
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July 2023 by Chandra Bush
Went to this location for a wheel alignment. Then for whatever reason they decided to do a courtesy battery check. They told me my battery was weak. Come to find out they switched out my battery with a different battery that didn't even fit my car correctly. Moral of the story check your car before you leave. I'm never using this location again. Very disappointed!Service: Wheel alignment
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July 2023 by empathic warrior
This Firestone is so fire!!!! The customer service rivals all other auto care clinics in the area. I came in with my car inoperable after my alternator went out. They communicated with my warranty holder and got me in and out before noon. The technician who serviced me explained everything that was going on with my car, verbatim and sent me on my way. I will def be back for routine maintenance.
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May 2023 by J88keez B
When we checked in for the 3pm appnt for a front end alignment (we were 14 min late due to traffic....I called ahead to let them know we were going to be a few minutes late) ..When we got there ..I told the gentleman that we were in a hurry... heading out for an out of state road trip...the man said shouldn't take no more than an hour..I said great...as I was expecting that ....after a little over an hour went by ...I went to ask about the progress of the car...at that point was told that they were just then getting ready to pull it in to start on it... I told him that the other worker told me it would be no more than a hour....the guy replied that there were 4 other cars ahead of us... Why take appointments if you're take all other cars ahead of the appointment??There were no apologies for the delay... nothing...other than the receipt.I'm just glad that the alignment was good... But they need work on time management. Leaving me a little gun shy toward this particular Firestone business.Use your own judgment.
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May 2023 by Mouri Bee's-Productions
Cedric. M manager at the liburn location was awesome, attentive, and costomer care on point. Very informative ?? WE were very satisfied with the servicing. We see him as a corporate supervisor for how he has assisted us and made us feel as costomers. And because of Cedric, I now have recommended more people for his location. Thanks, Cedric, for being top notch having a team of professional techs on board with you. From your costomers Mauricio and Carson.
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April 2023 by David Conway
I went in to get an inspection for my 'new' used car and they were able to find out the issue I was experiencing. It was the right rear wheel's drum and bearing being loose, could've taken my wheel off. A day after the fix though my Anti Braking System light was blinking on my dashboard, it never came on before I went in, and went back to get it fixed again. They found out the issue and they fixed it free of charge, so I'd say this place is good.
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April 2023 by Melissa Howard
Cedric and D the mechanic are the reason why I continue to come to this location even though I’ve moved from Lilburn. The mechanic always explains the issue and what I can do to maintain my car and make any repairs last long. He’s also very personable and goes out of his way to connect with customers.Cedric makes sure to suggest solutions and is extremely honest with what I may or may not need. I came in for brakes, but he told me that I still have life on the pads but suggested the time I should come back to replace them. I’ve never felt like he was ever trying to deceive me or tell me that I needed something for my car that I didn’t.I will continue to come to this location as long as Cedric and D are hereServices: Oil change
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April 2023 by Cynthia Lawrence
I went to see if my tire could be plugged, unfortunately the tread was very low (tough times), and there was a huge bolt in it. and I explained to them that I didn’t have money to get a tire right now. The man who helped me was very nice, an older guy, he checked my other tires in front of me and explained what tread is considered low without making me feel d**** He did tell me that I could try to get a used tire for now, even if it wasn’t from them, just to be safe (which I did). He was understanding and not pushy, and took time to explain the situation. I live close, so when I get money up for new tires I’ll be going here. Compassion goes a long way, and I will be back.
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April 2023 by Vishrut Arya
Unreliable place. Don't waste your time here. We took our car for a tire replacement on Saturday. We were told that tire is not in stock and will arrive on Monday and we will get the car on Monday afternoon. There was no follow-up from the store until after Monday afternoon and we called to check status. We were told that they are waiting for the tire to arrive via UPS. They have a tracking number. In the evening, we were told that the tyre might arrive in the evening or first thing in morning.Next morning, same story. They had no clue if the tire was to be delivered on Monday why is it not delivered yet? They kept on rotating between various folks and no one had a clue. Did not even follow-up with us.As there was no visibility and commitment from them, we picked the car at 2.30 and took it to a better, more professionally managed place. These guys wasted our 3 days without any results.I wouldn't go there, ever.Service: Tires
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April 2023 by Max Cardenas
I took my car there earlier today because my check engine light came on and my engine was making the loudest sound when I accelerated.I assumed he would have come and checked my car out and nope. told me to come back another day even though my engine light was on and my engine was practically dying.these guys will not help you if you need genuine repairs on your car.so much for showing up on a day that wasn't busy.
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February 2023 by John-Michael Rowe
I cannot express enough how much I appreciate the crew at Firestone (Lilburn, GA). We have taken two of our three vehicles here for service and we are very pleased with the quality of their work. The management staff is honest and the crew always provides a detailed report on your vehicle. We will continue to use this Firestone location.
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January 2023 by Anithra Hebard
I just left this location and the mechanic was so rude and tried to charge me $100 for an oil change. He tried to tell me my car ONLY takes synthetic even though I've been getting standard for years. I told him look up my history in the system. He then proceeds to tell me there is no history in the computer, but the last oil change I received was at this exactlocation per the oil change sticker in my car! I left and went somewhere else where the mechanic had a better disposition. I have been going to this Firestone for over 10 years and I wont be returning.