-
January 2024 by Pranav Shah
Kroger Five Fork Pharmacy team don’t even tell that entire proscription is available or not. After staying in extra line and asking why you didn’t give medicine on prescription then they are saying it’s not available here or any near by Kroger pharmacy. After request of transferring missing medicine from Kroger to Walmart, they don’t even help to transfer digitally. Even Walmart pharmacist called and it was not transferred. Keep giving the same answer that other pharmacy has to call but when they call team of Five Fork Kroger pharmacy not transferring digital prescription.
-
December 2023 by LeAnneo Rogers
Trin is an amazing pharmacist. This is a wonderful neighborhood pharmacy.
-
September 2023 by Kat L.
Purchased a pork shoulder tonight. Came home and immediately opened the plastic it was sealed in and it was obviously bad, spoiled meat based on the foul odor. I returned to this Kroger ASAP. Tried to get someone to help and was pointed to a girl. Long story short she had a bad attitude and was trying everything in her power to not give me a refund although I provided my receipt. In addition to the poor customer service, not once did she acknowledge how disgusting and faulty it was that Kroger was selling bad meat. I've been shopping at Kroger since I was a young adult but this incident left me with such a bad taste that I will shop elsewhere no matter how inconvenient it may be.
-
July 2023 by Brenda B.
Ordered for pickup (knee recovery) but still had to go in store and go find a manager to get them,Apparently not knowing the grocery pickup location is my fault for not reading the signage which is *only* visible from the pickup area - a small area directly behind the store.At least that is what "J" the mgr seemed to think; "ma'am, the information is on the sign" (the hidden ones?) Pretty much covers the attitude.
-
April 2023 by David Chestnut
I went to the Doc, called this pharmacy 10 minutes afterwards to see when I could pick up my 3 subscriptions. The lady on the phone said they are about to close for lunch, but she could rush through and get it done in the next 15min. Also, that my insurance wasn't accepted there. My scrips would be $110 with goodrx...Then she said she had a better discount.I told her I didn't have to have the medicine immediately and I would arrive after they had lunch.I got there and the nice lady behind the counter said " that will be $29 and change" ...Great experience, nice folks, truly don't understand the other nasty reviews.Thanks Five Forks Kroger Pharmacy!
-
October 2022 by Ajeet Pradhan
Please stay away from this particular pharmacy if you can.The staff at this location lack empathy. It seems they are there because they have to and are very rude. The Pharmacists are even worse. Overall customer service here is terrible.Complaining is not going to get you anywhere. They just don’t care. I emailed to their customer service and the response I got was-“We truly appreciate your ongoing patience as, together with you, we work through the challenges we are faced with in today’s world. Due to increased volume of inquiries from our customers, we were not able to respond to your question immediately……blah blah.”In other words it means we are sorry that we have issues but we don’t give a flying
[email protected]’s a standard cookie cutter, cut and paste reply with grammatical errors which reflects the overall culture of this company.
-
September 2022 by A
Pharmacy staff does not like it if called to check for status of the prescription. Today they made me hold for a while then hung up the phone while conversing.
-
August 2022 by Brad Hodges
Fast, convenient, reasonably priced, and hey, you can shop for groceries and kill two birds with one stone. Never for the life of me have understood why the U.S. so-called independent "pharmacies" sell everything under the sun: cigarettes, wine, toys, candy... and it's overpriced to boot. Plus the ecological footprint of those ridiculous bigbox pharmacies. ??????
-
August 2022 by David G.
Went to shop here, as I have for 24 years. There used to be carts with small baskets as well as regular large ones. Very convenient for small shopping trips. Today, August 4, at 4:00, there were NONE - either in the store or parking lot. Also, 6of the 12 self-scan lanes were closed. Many businesses are using the excuse of Covid to short-staff, but they'd better understand this not acceptable business as usual.
-
August 2021 by Darion McElroy
They have the vaccine readily available yet there is no pharmacist to administrator it. Very disappointed as you'd think getting the vaccine would be priority.
-
August 2021 by huma warsi
The people at this pharmacy are so rude and unprofessional. They don’t know how to provide customer service period. They never fill the prescriptions in a timely manner. I prefer driving an extra 5 miles to the Rockbridge location because the people there are 10 times kinder and more professional and timely.
-
May 2021 by Samuel Rapier
This is the worst pharmacy service I have ever received. I come in I’m 30 minutes ahead of the closing time with one prescription For antibiotics that I desperately need to begin taking at that time. Despite explaining this to the pharmacist, he simply stated he could not get it filled in time despite having adequate time in which to do it. So much for great customer service. I certainly hope that no one else comes in with a desperate need of medication’s to this pharmacy. You might very well die before you get them.
-
February 2021 by C L.
Lowlife employees from management on down. Especially Amber. Rude & Nasty. My money doesn't go to Kroger anymore.
-
October 2020 by Martin Bermudez
I had an appointment to get flu shot . I filled out all of the question online and when I arrive 10 minutes early Before my appointment they took a long time just to ask me the same question I fill online . Plus they were going to make me wait 40 minutes after my appointment was set . Very rude customer service at the pharmacy!!!!!!
-
March 2020 by Collene H.
This is one of the best Krogers around. I love shopping here. It's nice to go to a place of business and see the same people every week, who are friendly and helpful. This is a well organized and clean store. Job well done employees.