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July 2025 by Primepartners
Zero star! He only knows how to cross sale, make you change unnecessary things. The cause is not fixed after spending almost 5k. Their license must get suspended.
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April 2025 by farida irfan
CB, such a kind and thorough gentleman , and provided excellent service! Thank you very much.
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April 2025 by Staci Johnson
Chris B. was great, I wanted to purchase a car, he got us in quickly and I felt he was trustworthy and honest. A great experience!
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January 2025 by Anna Nieman
They took great care of my car, were very approachable, and had great communication!
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November 2024 by mir mir
0 stars!!! I would not recommend this mechanic at all! I’ve spent so much money getting serviced just for them to put lug nuts on my tires that don’t fit. My tire literally rolled off, I could have died and Chris (the manager) will not take accountability. He’s a scam and will take your money.
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October 2024 by Cornelia Gordon
Took my car here for a pre purchase inspection before purchasing the car. Very honest guys and great service!
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May 2024 by alan lasky
They got my alignment done, fast and efficiently.
CB is a straight shooter. Thanks!
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May 2024 by Brittany Giattino
The best service center I’ve ever used. Real folks that want to help with the knowledge needed to do so. Incredibly refreshing experience. Thanks y’all.
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April 2024 by Trent Mitchell
BAD BUSINESS!!! Unless you want your vehicle sitting for months don’t come to this shop. They’re too “busy” to take in work like they say. Maybe they need to hire some staff!! However my nephew complained that they never repaired the main issue and had another shop fix the actual problem
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April 2024 by David Addi
Do not go here if you want your car repair to last longer than a month. I recently brought my challenger here because it was overheating and needed a thermostat replacement. My car started overheating again less than a month after it was "repaired". I went back to this shop because I had a warranty but they refused to look at my car for five days and they came to the conclusion that they could not locate the issue. I brought the car to a different repair shop and the issue was fixed the same day. DO NOT BRING YOUR CAR HERE!!!!
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April 2024 by Nick Hayward
I recently left my Toyota 4Runner with these guys after it broke down on the highway. Far away from home and desperate to get my car back as soon as possible, the situation was urgent and stressful. I also was quite nervous leaving my car with a company I had no relationship with. While it took them a day to diagnose the issue (understandable, as I had no appointment), CB was honest, understanding of my hesitations, and quick to address the issue upon diagnosis. I had my car back the following day, and it is running smooth as silk. With their advice, I also feel well equipped to maintain the car in the future, to avoid the fuel issues that brought me to them in the first place. If I am ever in need of service in this area, I think I may just have to give these guys a call. They really were first class, and helped to make a stressful situation a bit easier to handle.
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February 2024 by Abby Skinner
Had my Jeep Grand Cherokee towed here in late November 2023 due to a massive oil leak (5+quarts leaked out into driveway one cold night after having slow leak for 6+ months and wouldn’t start). It took over a week for a call back, which was fine at the time, as i wasn’t in a rush. I was told there was absolutely “not a drop of oil leak” and instead was diagnosed with a bad battery, need for radiator and thermostat replacement, and a trans pan leak. I probed so many times on the oil leak, and was told it wasn’t oil, it was transmission. CB said he and his mechanic drove it around. I was quoted over $2,700. I did not feel comfortable having the work done, as I was 100000% sure I had an oil leak. It wasn’t a question on my end - more of a statement. I said I’d just pay for the battery and pick it up. I was told the radiator was in such bad condition that I didn’t “need to even drive it to the store” or the engine would blow. This was odd, as my car has never even slightly run hot. Nonetheless, I paid $1,495.00 for a battery, radiator and thermostat as I didn’t want to lose my car. I finally got the call to pick it up over 3 weeks later, and didn’t even drive it to the red light on Lawrenceville Hwy/Beaver Ruin before I could smell the oil burning. After driving 30 minutes to my destination, I had no oil in my car. I put over 30 quarts of oil in my car (no exaggeration) within 2 weeks after picking my car up from Lilburn Auto. They couldn’t have even driven my car around the corner without not only smelling, but seeing a major oil leak.
Luckily, I employ a team of diesel mechanics who were able to diagnose the probable issue within 5 minutes. Oil filter housing was cracked. No transmission leak at all. I ended up taking it to the Jeep dealership after being burned by Lilburn Auto for $1,500. I had to pay another $1,491 to Jeep to fix the actual issue/oil leak. Jeep said there’s no way I should have needed a radiator or thermostat with the year and miles on my Jeep. I didn’t even ask for that information, but they told me I got ripped off by Lilburn Auto. I also feel like the inability to find or identify such a massive oil leak makes me wary of their expertise, or lack thereof.
With all that said, CB was a very nice person and seems to be a great salesman. Just be very cautious if you’re a single woman like myself - you may just get taken advantage of. This was a huge hit to take at Christmas time as a single mom.
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November 2023 by Sean Zupan
Trustworthy
Great with F-250s
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November 2023 by Debbie Rose
Honest about work that needs to be done. Reasonably priced.
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October 2023 by Bob Gittings
We have been using Lilburn Auto Center for over 20 years. Very satisfied with the quality service and professional attitude of all of the employees. Highly recommend them to anyone ??Bob GittingsServices: Transmission
