-
March 2023 by Gary S.
Worst stocked store if they don't find a descent manager at this particular store waste of time
-
December 2022 by Rick A.
I drove through the parking lot at about 6:30pm. They must need to adjust the timer for the parking lot lighting for winter hours. At 6:30pm it was very dark. No security lights on the Home Depot end of the parking lot.
-
December 2022 by Jonathan F.
They have a sign and the info on line says they close at 8pm. But we got there at 7:40 and they said they were closed no sigh out side saying they were closing early just us a pain makes me just want to deal with lowes and pay slightly more and know that they honor there hours of operation.
-
August 2022 by Christopher C.
Ordered a product for delivery. Was scheduled to be delivered on a Saturday with a 14 hour delivery window. After waiting at home 14 hours with no delivery, called the customer service number and got no help. They referred me to the store directly and that was an even worse experience. Was told the delivery crew had gone home at 8 p.m and I wouldn't get my product until Monday. With another 14 hour delivery window! Wanted to just cancel the order instead of taking another day off from work, and they refused. The manager Brandon even hung up on me! Will definitely not be shopping Home Depot anymore and will take my business to Lowe's!
-
February 2022 by Dj S.
This review is only for the associate that works at returns. Forgot his name but he was a big fella with a horrible attitude problem. Was rude and not helpful at all. He definitely needs a talking to by the manager because I've worked at Home Depot before and this is not how you treat your customers.
-
January 2022 by Christopher Martin R.
it a good place to buy stuff, I have some issues with the manager, but I think they don't like me, or something even the computers don't work properly sincerely royal empire company llc owner Christopher Martin Rodriguez
-
April 2021 by Nikki E.
Horrible. There was only 1 register open and it had "problems". The cashier said she couldn't check anyone else out and she left without clarifying. To top it off, an employee actually asked my husband if he was okay paying $29.98 for a tamper... Trashy. Lol who asks that? Look, Just because you have to work 3 hours to afford a $30 item and I oop...
-
February 2021 by Jon H.
Been a nightmare trying to get help. A month ago, we'd contacted this HD for a quote for an install. This was done via the online form. No response. Tried again and got a response. On the phone we'd said at least 4 of 5 times, due to the pandemic, we were NOT coming in (there's never been anyone in that department in the store anyway). Eventually it was decided this wouldn't be a problem, and all could be done via phone/email. A contractor came out to do a measure for the doors needed. A few days later we were asked if we wanted to pay, since we hadn't even gotten a quote I said no, we need the quote. Quote was sent, for the wrong doors. We went over, again, what we wanted and were told we'd have a quote in a day or two. Since then, we've had Lowe's (far faster) and 3 other contractors out to give quotes. Still no quote for what we asked for. Received a phone call again, asking if we were ready to pay, and again said we need a quote. Still, nothing. Have tried to contact the store, a manager, online "help" as well as corporate and no one wants to help. Been using HD (different location) for years, and typically things have gone well. Not this time and not with this location. Very frustrated and disappointed.
-
October 2020 by Lauren H.
Curbside pick up service is awful. I was the only one there waiting and it took them forever and a phone call and me tracking down two people to get my order. Completely defeats the purpose of online ordering and curbside pickup when you have to do all that.
-
August 2020 by Sean B.
Left one Home Depot in Duluth to come to this one in Lilburn because item showed 4 in stock. Dealt with an associate by the name Christina who was unhelpful and rude. Item was not in stock but their was an identical item more than twice the cost. She would not even budge on discounting. Home Depot lost a customer. Cart was filled with other items and was looking to spend quite a bit. Heading to Lowe's instead. Thanks Home Depot.
-
July 2020 by JASMINE P.
0 star. Went on to buy a shed. Spoke to 5 different person, nobody knows what the h*** is going on. Was of time.
-
May 2020 by Cris Y
It's always pleasant to visit this store.
-
September 2019 by Beth B.
I've been sitting here over 20 minutes waiting for someone to come to the pinestraw truck so I can get the pinestraw I paid for. Have called the front desk twice both times it took over 3 minutes for them to pick up the phone. My husband has gone to the garden Dept twice to ask for help. We are still sitting here. This is the worst service ever and the employees are rude. If I could give 0 stars I would.
-
August 2019 by Eric B.
I made a quick store run to this Home Depot to exchange a propane tank. I saw the the gate full of the propane tanks when I arrived and I asked a staff member who was outside how do I go about purchasing a new one and told me to go inside to any register and they would help me. I had to get this tank because the one at the AirBNB I was empty and I wanted to get my cookout on for the weekend! Anyways when I reached the register I paid for the exchange and she showed me the code on the receipt which I would need to tank from out the gate. There was a machine outside and I had to type in the code and one of the gates popped opened. I swapped them out and I was on my way. Pretty easy.
-
May 2019 by Jim H.
Longest, most frustrating experience buying a John Deere lawn mower that I've ever had. The only reason I give it two stars is we completely gave up at the Snellville store. They had 4 in the stock room and still couldn't sell it to me. Every THD perdón you talk to gives you different answers. Save your money folks.
