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August 2025 by Tawsif Nadir
Terrible service and the lady at the counter confronted me because I gave them a bad survey
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July 2025 by Bee Kay
Woman with the nappy hair working on July 31, 2025 at 3PM is exceptionally rude and unprofessional. Didn’t say a word and I had to ask for a receipt of my transaction.
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July 2025 by greg barnes
Everyone we have dealt with inside has a terrible attitude and is very difficult to deal with. Our usual mailman is great. Everyone else that does the route is TERRIBLE and LAZY. They shove packages in our mailbox that don't fit or barely put the oversized package in our mailbox so the rest just sticks out. They have declined delivery before because they didn't want to get out of the mail truck, and the excuse was undeliverable. Can't tell you how many packages have been lost or are severely delayed. We have had others that are not our usual mailman just drop packages in the middle of our walkway and can't even be bothered to bring it to the front door. If we have the option to choose another delivery service that isn't USPS we ALWAYS do. SOMEONE NEEDS TO COME IN AND REPLACE EVERYONE except for our usual mailman.
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July 2025 by Leo Sosa
The African American lady with the blonde w glasses is always an issue, first I tried to ship a cologne domestically, which is allowed via usps, Ebay etc. And she was telling me it was illegal? Made a scene in the whole room for that, I told her its not and that Ebay allows this as well as USPS, she then proceeds to bringup a guideline book for USPS and points to a page saying it is illegal if it was INTERNATIONAL, but domestic was completely fine. And me A CUSTOMER had to point that text out below the “Domestic shipment is allowed without license” text. Then she proceeded to ramble to me about how USPS shipping is more accurate and cheaper then VENDORS (eBay,Mercari, etc) who work with USPS, UPS etc and get discounted rates, For an item that’d cost $8 for me to ship w Ebay became $20 with USPS so she was lying, and wouldn’t even admit when she was wrong, this was a few months ago…Proceeding from that I needed help to ship an item that didn’t have a prepaid label, it was my first time and she was just rude the whole time talking to me as if I was stupid. And that brings me to today, I came in just to ship some items with the self service checkout, but I once again had a label that needed a address etc, so I walk in pay for the label and ask for a pen, without warning me she just threw the pen across the room, (Missed the counter too) and made a joke of it. I been here multiple times and always get the bad hand of God always landing on this woman, And the times I do not everyone else is fine and respectful. I hear how she talks to hispanics and other immigrants who are there for passport related items and she is blatantly rude and talks to them like they’re stupid. I understand at times its rough to translate, but her manner of doing so is inappropriate, I am not one to write such long reviews or reviews at all most the time, but this I hope gets elevated to USPS’s higher ups. I do not have her name, middle aged African American woman, blonde hair (normally would be grey due to her being old), glasses, and the like a purple lipstick, If it isn’t for self service, don’t even bother going here.
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July 2025 by Y T
The lady at the counter was rude and unwilling to help. She let others cut ahead despite my waiting for 35 mins. No manager available either. Gave misinformation and got loud when asked for clarity. Go elsewhere.
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July 2025 by Sabah
Never delivered my package they said it’s at the post office I went there but they did it’s out for delivery and it’s been 2 weeks and now it’s still not here horrible service
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June 2025 by carol lasky
We have a business in Lilburn and have several packages to mail each day. The packages should be scanned by the employee when they are picked up. We had 16 packages picked up yesterday by a female employee. So far not one of the packages has been scanned. I guess she just picked them up and threw them in the post office. This is absurd! Hopefully they will get scanned at some point. Our regular postman must have been off yesterday.! He does a great job. This other person could care less about the packages. Minus 5 stars for her!
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June 2025 by Jack Dao
lost 2 packages in 3 months. Very poor customer service and probably one of the WORST USPS in Gwinnett County how do packages keep getting lost. A letter from a manager is not going to make my package appear.
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June 2025 by aj kametches
I don’t normally write reviews, but I came to get my passport and had an amazing experience. Everyone in the office was so bubbly and friendly. I highly recommend this location and especially Shená (I apologize if i misspelled her name)
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June 2025 by Jennifer Del Castillo
Waiting 30 minutes to be told another entity needs to help me. Not them.
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May 2025 by alan lasky
They do not care about local businesses or their Mail needs. The employees are miserable and they are not nice or friendly. They constantly complain about picking up my packages that we ship out every day.
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May 2025 by Kim Truong
Extremely upset. I had a very expensive order shipped to my PO Box located at a UPS facility. I had to call several places to find out that USPS of Lilburn has it last and said they would return the package to sender because the deliver location was vacant. How is it vacant? I just went there and the place is thriving. Now no one knows where my package is. I called USPS and the rep said for me to call UPS. WHY WOULD I CALL MY PO BOX LOCATION? They don’t have the package! Horrible and lazy.
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May 2025 by Jake Ponsell
I feel like no one is taking into accountability the fact that this post office is extremely understaffed and is doing everything they can. All these angry reviews should be aimed at our president who caused the situation to begin with by slashing funding to USPS. Y'all voted for this yet you want to be mad huh? I'm sorry that the people at this post office have to deal with these emotionally unintelligent trumpets
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March 2025 by pritika patel
I wish we can have minus starts for this location and specially least supervisor ,
We had lost mail box key for our neighborhood mailbox
We paid 28 dollar to make one new kew.
And put mail On hold request.
It’s been 5 days
Everyday I come here to get. My mail and they say we don’t have mail even after I am getting email from usps with the pictures every morning how many mail I have.
We also requested being mail back and I post office so we can pick up previously delivered mail , after putting this request now it’s 5 business days still they dont bing back .
Supervisor promising to contact the carrier and calm me back from last two day but not getting any call
Due to their mis management and communication gap with their staff
We are going to be behind in paying or bills and will pay the panatles or late fees.
Today after venting in the line for 30 minutes
Now I have to wait for the supervisor from last 45 minutes
Then the different supervisor came out and telling me that they cannot hold my mail here because you have a cluster box after five business days that giving me this excuse because their carrier is not following up their instructions and not bringing my mail back.
Also supervisor is telling me that I cannot come every day and pick up my mail
Totally mismanaged USPS.
Lord have Marcy on this .
I’m going to write a letter to the hi Authority for this location there really need to care about their customer .
But I don’t think so about anybody
And understand other people situation and problem .
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March 2025 by billy jung
Lady at the front desk sat there and talked for over 15 minutes with a line of people waiting...
