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March 2024 by Kemery B.
This is the worst banking establishment I have ever seen and I've seen a few. The Thornton Road branch can place a "restriction" on an account , tell you it's for your protection, deny access to your money for two weeks without giving you a reason why! I wouldn't recommend my dog deposit his bone in their care!!!
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September 2023 by Brittany Taylor
I wish there was a drive up ATM. The vestibule can be awkward at times.
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February 2023 by Gonzalo Alvarado
Flojas no quieren trabajarlazy don’t want to work, the chases are bad but this one beat them all
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November 2022 by Delisa Santiago
I went to my local branch to get help to start a new account and was told I have to do it myself on my phone.. in the branch. A lady sits with me while I try to fill out my info on my phone and was met with an error. She was able to look up my “account error” on her computer in front of me but was able to help me make an account. Whats the point of that? Very unhelpful
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June 2022 by Marietta M.
A bank, is a bank. Rarely is there ever reason to leave a review of a bank. You go in, deposit or withdrawal your money, and you leave. Maybe you were setting up a new savings account for your child and you appreciated the help and the genuine feel that you were helped. For the first time in my life, I found the need to write a review for a bank... I went in to deposit some cash that I had sitting around, and when I walked into the lobby where the ATM's are, if you were blind, you would have assumed there was a homeless man shitting and smoking a blunt in the lobby. It completely reeked of s*** and weed. I've got a pretty forgiving nose for marijuana as I live in the area, but I have never been so disgusted in an establishment in all of my life.
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April 2022 by Erika Lockett
My husband had an issue with a wire transfer where Chase could not account for the wire and it took longer than 24 hours to resolve. We called 5/6 times to customer service and the call was hung up each time. He finally decided to go inside the branch after the last call. Thanks to Ms. Lupa (Lupe) at the Thornton road branch in Austell, GA for making sure everything was taken care of! She went above and beyond to correct a poor customer service experience. These 5 stars are for her, not the experience.
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March 2022 by Lola Lola
I was told to go to this branch by customer service and another chase bank as they were the only location with a private banker that could assist me. All I need is a reg form that was not completed when Chase originally opened up my account (not my fault).Upon getting that information I called to confirm and I was told that the private banker was there and I was welcome to come and wait in the lobby. When I arrived the banker walks over to me and tells me that she can’t help me because she has appointments. It is exactly 1 hour before the bank closes and all I need is a form to keep my account open. I explained that I had driven 45 minutes to find this location the banker didn’t care and walked off refusing to help me saying she won’t have time — she never even tried to help.When I called I spoke with Carmen who told me to come. I don’t know what the personal banker is but I’m not even gonna try I will say she look like she just had a nose job — she was black. Again all I needed was a Reg Form to keep my account open.With the amount of branch locations and the amount of people who can actually assist you with your banking needs, I would not recommend this bank to anyone. You would think they would want to keep accounts open versus closing them by refusing help.
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February 2022 by Kiarra Phillips
Maria is so awesome I came in today with the weight on my shoulders that I wouldn’t get my bank account back up and running today. But the great customer service that she has wouldn’t let her or I give up on the situation with out Maria help today I wouldn’t be getting my account open even though it’s not at this branch she didn’t quite until she had a satisfied customer#Above&Behind
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December 2021 by Taquon Smith
Today is 11/30/21 and I was profiled by a heavyset woman who told me her name was Karen(manager) This occurred at roughly 9:53am. She stated I cannot cash a check since I am not a member. I told Karen I always cash my payroll check at that location and a fee is accessed that was waved every time. Karen became loud and rude. She did not let me speak to a manager nor did she cash the check. Please look into this issue. My corporation was notified
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October 2021 by Grace Battle
Not sure why they even have a phone number listed. Ive tried calling several times over the last few weeks and no matter what time I call, they dont answer.
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July 2021 by Mark Pittman
Pleasurable
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April 2021 by Caryl Layton
I arrived about 09:40 am on Saturday morning thinking that I'd be able to open a savings account for my grandson. I was told that they do not have any bankers in. I thought that Saturday mornings is when they usually have at least one person in for people who can't get in during the week. This is unacceptable.
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March 2021 by boo sweeney
I've been a customer for 11 years and have always had professional and kind service
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February 2021 by antilla Caldwell
My father-in-law and my wife opened a joint account at this branch as he lives out of state. He never received his debit card and received a call that the system has his address as this branch as such he will not receive a card. He now has to go to a branch in his state to order a debit card. My wife tried to assist her elderly father however was told she can not as he would have to physically go into the bank. This was not an error on my family’s part and the branch had no way of correcting their error except instruct my elderly father-in-law to go into a local branch. Given that seniors are a vulnerable population you would think they would do more to assist during the pandemic. We will be looking at other financial institutions to service us.
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November 2020 by Liwayway Don Dada
They are a pretty good branch however when it's closing time they are outta there ON THE DOT! Don't expect anyone to be available if it's say two minutes to closing time.