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August 2023 by Eddie V.
Went today to look for a f150 not a salesman in sight. Spent about 30 minutes looking and no one came out. I went back to my truck and saw 2 salesmen sitting outside just chillin. I guess they get paid by the hour cause they don't try to sell anything. Went to the Chevy dealer next door and immediately someone was out making sure I was taken care of.
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February 2023 by Charles H.
I am extremely disappointed in my experience at Lithia Springs Ford. Every vehicle that I have owned has been a Ford vehicle, so I have dealt with many Ford dealerships. None of those experiences has been just wonderful, but my experience with Lithia Springs was by far the worst. I placed an order for a new Bronco roughly 1.5 years ago. I was very excited, as I have always wanted one. I looked at several different dealerships to place my order with, but I never felt comfortable with the knowledge of the Broncos from those dealers. That's when I found Lithia Springs and they seemed to be able to give us some decent assistance with placing the order, so I decided to place my order through them. I won't blast the salesman on here (I'll just call him W.B.), because he was a nice enough guy in the beginning, but just extremely non helpful and in the end turned out to be very pushy and uncaring. Little did I know, the "assistance" that I received in placing the order would be the extent of decent assistance I would receive from these folks. I knew it would be a while before my Bronco would be ready, so I didn't keep my hopes too high. I would call from time to time to see if there was any news, but there was never any news. I did get a call within the first few months of 2022 to tell me that I had been pushed to a 2022 Bronco, which was understandable. I also received another call in December to tell me that I had been pushed to a 2023 Bronco. I was also told that it would most likely be a while still before my vehicle reaches production. Broncos are still extremely backordered, so there is a possibility it could even be pushed to the next year. Ok... I guess it is worth the wait for a vehicle that you have been wanting for years. Fast forward not even a month to the beginning of January 2023, W.B. calls to tell me that my Bronco just arrived on the lot. Excuse me... What?! You just told me a month ago that my Bronco was being pushed to the new manufacturing year and could even be another year given how slow things are moving. Now you call me on the day of delivery with absolutely no warning whatsoever that my Bronco was being scheduled for delivery, let alone even telling me that it was moving forward with production. Like I stated earlier, I've bought lots of Ford vehicles and even ordered a few of them. I have always received ample notice and been given detailed scheduling of where my vehicles were in production, when they would be finished, and when they would be delivered. This all usually happens at least a month in a advance. None of this occurred with this Bronco. When we questioned W.B. about this, he said he emailed us about it. Come to find out, he did email us, but was sending these emails to an incorrectly typed address, which is odd because I've shared about a dozen emails over the last 1.5 years with this man, so he 100% should have my correct email address. He apparently just typed the address wrong. This was of no concern to anyone at Lithia Springs and was just shrugged off as a simple mistake (Oh Well) However, what they consider to be no big deal is in fact a big deal for me. I now have to scramble immediately to try to sell my current vehicle, which I would have been happy to trade, but was offered well below blue book value for. My only other option is to try to sell it myself, which takes some time. In the mean time, not even 36 hours after going to the dealership to see my Bronco that was delivered THAT DAY, W.B is texting us asking when we plan to come pick up the Bronco. It's like dude... I just found out that the Bronco existed. It's barely been a day, you're screwing me on my trade in, I have to sell this thing myself and it's going to take longer than 36 hours. The reply we received back was that they can't wait forever on us. (ONCE AGAIN, ITS ONLY BEEN A DAY AND A HALF, CALM DOWN). It was right about that moment that we decided that this vehicle wasn't worth that kind of stress. They were only concerned with their time and their
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January 2023 by Adam R.
DO NOT SHOP HERE. JP in the used car department is FULL of it. He lies and guarantees things just to get a sale. I will never purchase another car from this place. I was bamboozled.
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June 2022 by Shannon S.
The absolute worst dealership. Please, please, please go elsewhere to purchase a vehicle. We bought a 2021 brand new Ford F-150 here and have had nothing but problems. The service department can't tell us why we keep having so many issues and won't even help with a rental reimbursement or a loaner vehicle when we've been without a car for 5 days. Car rentals aren't cheap, but we have to get to work and take the kids to school somehow. I would just like a little more care and concern from a business that we spent quite a bit of money at. That's all. Lithia Springs Ford doesn't care.
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May 2022 by Effie N.
Flew into ATL and had to drive to Huntsville. Low pressure tire light came on. Stopped at this super busy Ford dealership to get some air and hope it wasn't a nail. They had us pull thru and filled the tire with air. Waited maybe 10 minutes total. Tried to buy the service person lunch- he refused- so here I am to review this dealership as a thank you! As a Ford owner it's always nice to find great Ford dealerships!! Well done!
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February 2022 by Nella Rogers
Excellent customer service, and body work are as new, I'm impressed ?
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February 2022 by Keith Boyd
It was great
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February 2022 by Carlton “Veterans Entitlement”
Professional service!!!
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February 2022 by Alfredene Benton
Great service in a timely manner.
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July 2021 by RICHARD MCQUEEN II
Very pleasant staff Thanks.
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July 2021 by Rodney London
Bennie customer service is phenomenal.
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July 2021 by Unique Clay
I continue to come here for Services...Love Mr.Q ?
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July 2021 by Julian Gates, Sr.
The environment the representative the courtesies and the service everything about Ford lithia springs has been a five star
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July 2021 by Milton W
Bennie the Service Advisor is Awesome. I get my truck serviced here and this Service Department is Awesome. I would definitely recommend this Service Department to anyone with a Ford.
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July 2021 by Carolyn Woods
They are very slow.but they are very good
