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December 2023 by Yolanda Worth
Never again
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November 2023 by Trice Lessard
A week ago, my husband and I walked into the Lithonia location to switch our services over to AT&T. We were immediately greeted by Courtney.Courtney assisted us in making a decision on our phone package as well as internet services. We hit a few snags during the process with our old carrier. What should have been a 30 min or so visit to the store turned into a little over an hour and a half.Courtney was very helpful, knowledgeable, PATIENT, and professional while walking us through the process and answering all of our questions. Eric also stepped in at one point to assist with the issue. Eric & Courtney worked diligently and effortlessly as a knowledgeable and PATIENT team to troubleshoot and execute to get us set up and on our way as quickly as possible. (Did I mention PATIENT!)We are very happy with our new services and the customer service we received while in store. You rarely encounter young people these days with patience, temperament, and the willingness to follow through until the end without copping an attitude. Thank you, Courtney & Eric!!!
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October 2023 by Dockfam Slots
DO NOT GO HERE unless you want your identity stolen!Someone named JENNIFER RILEY walked into this AT&T store in Georgia this morning and financed over $600 in merchandise on our AT&T account. I live in California so when I received the receipt in my email, I immediately called the store and spoke with the guy who checked this person out, ERIC B. He said yeah, her ID didn't match the account - nor did she know the passcode....but he scanned her ID and it allowed him to process the order so he did.She walked out with 2 brand new Apple Ipods and a bunch of accessories and now I'm left filing a fraud claim so I am not responsible for these monthly charges!This store needs to be held accountable for allowing someone to charge someone elses account without providing appropriate identification that matched the account information. AT&T is telling me that my claim with them will take up to 30 days to process, in the meantime I will have extra monthly charges on my account and a huge headache to deal with.I cannot believe they allowed this person to do this!!
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October 2023 by Doylessene Fanning
I took my son there to buy a case for his new phone.
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October 2023 by Stephanie Smith
Great customer service. Thank you.
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June 2023 by Casady Evans
Eric was fantastic! Great customer service and able to explain all of the different phones and plans to me and husband. Great asset to ATnT.
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May 2023 by Mike Jones
Russell and Eric was great with information and great communication and customer service
