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March 2024 by Khadija W.
the worst store to go too! they close 10 mins early everyday ! it's not cool or right due to others who get off work and have to come in traffic but yall lazy a** couldnt keep the store open for 10 whole mins??? like i will do whatever it takes to make SURE YALL CLOSE AT 9 I'll easily get a petition going period! Ima social media influencer so yall will be seeing it ! i will post the corporate number so everybody CAN CALL THEM! or post the petition to get this store shut down no way your store rate is at a 1.5 ya gotta go
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September 2023 by MD SMITH
Don’t go here. Go to Lisa Young in the mall. They close at 5:45 on Sunday. I am in the parking lot of Lisa young at 5:58 typing this. Lisa Young may be the same company or ownership but chapels manager does not care about Google and their closing times. They refused me with 15 minutes left. I went to Lisa Young across the street and was out by 5:57. They were helpful and I forgot they have a way bigger selection for my daughter hair care needs. NO chapel beauty. Yes for Lisa young
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July 2023 by laura henry
This store literally has all the best hair products and there bundle deals are the best the people they hired really knows what they’re talking about
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May 2023 by Ron Carroll
They hire unsafe drivers and they don't care. Called in on a driver because he almost hit me trying to force his way in. The girl that answers the phone said sorry and hung up. Wow
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May 2023 by Aliyah Muhammad
Beware! Some of their products are faulty. You won’t realize until you get home. If they don’t have a replacement, you’ll just be out of your money. I was told by the store owner that I “should not have bought it”! He continues to say, he doesn’t care if it’s $2 or $200, he’s not giving back any money.
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April 2023 by Ahnjelica Knight
The store closed before posted closing time. This is an unacceptable business practice and I will never shop here again.
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April 2023 by Beverly W.
Very poor or non existent customer service. We need to stop making these companies rich, while all they do is take our money and disrespect us!! I don't patronize any business that is disrespecful to me, regardless of how well the store is stocked, or how good the food tastes. My pride and.my dollars are more valuable to me than that!!
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March 2023 by Maria Solanke
I loved this store and it was my main place until an experience that happened today. My niece recently bought a closure from them and it stated natural and unprocesed. She discovered that was not the case and tried talking to them. The manager was belligerent, and so was the young lady who spoke to her. My niece is always calm, so to see her bent out of shape is a first. I'm going to file a consumer complaint for false advertisement with consumer affairs. This could have been handled better, but they chose hostility instead.
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February 2023 by Kala Graves Garr
I’ve been shopping at this location 5yrs. I purchase hair and hair products for my 3daughters and I, I’m Never disappointed always satisfied! Prices are perfect and hair quality is the best in the city!! Highly recommended!!
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February 2023 by Akalya King
Do not I mean do not shop at this store. The cashier can't count in its the African girl. The management is rude as hell. So I came to Chapel Beauty to buy some oils. And I got in line I gave the cashier 35 dollars but the total came up to 38 so I gave her 4 more dollars. Not a problem. Then the cashier going to say I gave her 33 dollars. And asked for me to give her 5 more dollars. Which is wrong. I saw this and I told the manager. And i told him he owes me money and he fused to give me back my money. Its not about the money it was she was wrong and he defended her. Im never shopping here again. Its over for me.Do not shop here and do not shop here. The management is rude and unprofessional. Never shopping here. Or any Chinese beauty supply stores ever.
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February 2023 by Porche J
I swear every time I come in this store it’s a new worker and every last one of them are SO RUDE!! If YOU DONT WANT TO WORK WHY APPLY FOR THE JOB SMH!!
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December 2022 by Fran Thomas
These are the rudest Asians I have EVER witness I been in this store on 2 Sep. Occasions & each time I witness that older Asian guy being totally rude to customers today I ask him where something was he immediately snapped & pointed down the aisle. I walk to counter & witness him tell off the black female worker. I happily put my items down & walked out. I will NOT give my hard earned coins to these rude azz people. They do it because they know the black community is going to shop withem regardless. Not this black woman!!!
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November 2022 by Brianna
Super helpful and patient staff! They answered ALL of my questions and pulled so many samples for me. I can’t say enough great things about the customer service I received!
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October 2022 by Alexis Scott
Worst hair store I’ve ever gone to. And I’ve been to a billion of them. How can an employee on the clock be sitting down while customers are walking around and not asking for help? At the front of the store on the railing. When I did ask for help, the ladies looked like they didn’t want to help. I will not be returning to this store and glad I didn’t spend my money in this store. Terrible customer service. I won’t be coming back. I’ll go spend my money elsewhere where I feel appreciated and welcomed.
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October 2022 by Tiara Peterson
I have been to this store 3 times and each time I regret it. They have all the hair locked away and you cant even view bundles on your own. Extremely over priced. My final straw was when the system went down and took money after I payed cash. Mind you the watch you like a hawk
