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November 2023 by Rhonda R.
Someone should teach the female employee phone etiquette. I don't know who taught her that mmmhmmm was an acceptable response to when someone says "thank you" but it is not. It's disrespectful and unprofessional. Take a lesson from Chick-fil-a employees. They are always respectful and professional. One might expect more from a pharmacy employee but they might be sadly disappointed if they visit CVS Pharmacy on Covington Highway in Lithonia, Georgia.
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August 2021 by Darsweil R.
I got a text message @ 5:33pm that my prescription was ready. I arrived 30 minutes later and they are closed. It is important if the pharmacy has hours different from the store they clearly communicate that. Getting a prescription timely is critical. It is not like a typical item. I suggest you post the hours of the pharmacy on the text
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September 2020 by Trip T.
The pharmacy is consistently friendly sometimes I walk in and they are just not in the mood to be friendly. One of the pharmacists there (young pretty black lady) is just really rude and always seems irritated about something. Henrietta is really helpful and there's another tech who is helpful but I don't know her name although she did mention she works a second job. They are pretty lackadaisical about filling prescriptions timely. I had to wait an hour in my car then when I went back in they said it still wasn't ready come back in 2 hours. Went home came back and it still wasn't ready for another 15 minutes. Maybe understaffed? Not sure. But my medicine can only come to CVS and this one is most convenient. I hope they can improve the service at the pharmacy. The store part is always friendly!! The 3 star is for Henrietta, the tech and the store portion of the building - everyone else would get 1 star. Thanks!
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March 2020 by Davida W.
Cashier is wearing blue gloves, re contaminating everything and spreading more germs. Outside a homeless man is exposing himself. I wont be back again
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December 2019 by S W.
This is my first and last time I will EVER deal with CVS!! I have been waiting since 12/4/19 to have a prescription filled. I first tried to get it filled at a CVS near my doctor's office and after waiting over 2 hours, I was told they didn't have it. Asked to have the prescription transferred to a CVS near me and was told "they were too busy to call and I could do it myself online." WOW! I got in contact with the next CVS and told prescription would be ready 12/7/19. Called on 12/7/19 and told prescription would be available in 2 hours. Waited 4 hours and went to pick up. Told prescription not available until Monday 12/9/19. I called my doctor to have a new prescription sent to another service through my insurance. As of 12/13/19, CVS still had my prescription on hold, making it difficult to get it filled with the new service. Had to have my insurance carrier get involved to have CVS release the prescription so the other service could fill it. I keep getting text saying my prescription is too early to fill. How can that be when you haven't and can't fill the initial prescription?!?! THIS HAS BEEN THE MOST HORRIBLE EXPERIENCE AND I WILL NEVER DEAL WITH CVS AGAIN. UNPROFESSIONAL, RUDE, LIARS AND TERRIBLE CUSTOMER SERVICE!!!!!
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December 2019 by Ameya H.
CVS has become a consistent place of long lines, poor customer service and incorrect prescription orders. This location is overwhelmed with customers from Rite-aid, Sam's and whoever else... this location needs help!!!! I am about to change my pharmacy!!!! Ms. Michelle was great though!!!
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August 2019 by Andy L.
I like this CVS The main manager David is very professional and he helps you out a lot when you come into the store although I had a problem with another manager underneath David David was kind enough to hear my complaint
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February 2019 by Jade E.
This is the worst pharmacy I ever been to one my doctor sent over my prescriptions from 9:40 in the morning I go to pick up my prescriptions and they try to charge me 20 for it I stated I had insurance then I literally had to wait 20 for him to process it as insurance then I finally get my prescription IM MISSIG MY OINTMENT I then go back and tell them she says they don't have it they have to order it ok why didn't they say that from the jump the lady goes to check and they found one and I'm STILL WAITING a whole hour to get the ointment I was pose to get from the jump this is the worst pharmacy ever do not fill your prescriptions here at all !!!!!!! Never again
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February 2019 by Hello T.
The lady that was on duty on Feb 2nd 2019 at 12:15 pm was so rude and unprofessional... she treats customers with bad attitude , when asked about the bathroom she pointed to it although it was locked with a passcode and she knows that ... also, she left one of our items behind the counter and didn't handle it to us and we didn't figure that out until we left the store and we had to drive back, also she was treating the guy employee there with a bad way.
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January 2019 by Kandrea B.
I have been placing the same order for a blood pressure pill for a week. I have tried to fill everyday and it has yet to be filled. I called the Stonecrest, Ga location where it is and could not get an answer. After I sat on hold for 30 minutes, I was hung up on. I spoke to the assistant store manager who said she would call me back about the issue, but did not. I am still waiting on this prescription as of January 21st. After this prescription is refilled, I WILL be taking my business else where. This service has been absolutely terrible.
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January 2019 by Kim H.
This is the worst service I've ever experienced in a pharmacy. This (Medicine) is something you need and they tell you to pick up and they don't have it ready. They text random text telling you to pick up and it's NOT ready. The lines are long after work when they have to know people will pick up when the get off work. Come on CVS you must do better in 2019!!!
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November 2018 by Perdita Y.
This is the worst CVS ever. I been trying to get a prescription for two days that my doctor call in. They didn't have my information in correct and when I call I get through to anybody.
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June 2018 by Stephanie J.
Just googled the number to call and see if my daughter had a refill on her Eczema cream. After waiting 5 mins she told me if I looked at the label it would tell me that. Well obviously if I had that information I would not have had to google the number or call and ask you that. Her attitude changed quick!! Like why you got to be so hateful just tell me yes or no and if so refill it. Lawd
