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March 2024 by William Bynum
Toyyana & Kia did great
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March 2024 by Jessica Stripling
Excellent customer service, and clean units.?
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March 2024 by Merq Seker
Friendly, thorough, accommodating. Looking out for your best interest. ?
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March 2024 by ciara boley
EDDiE WAS VERY HELPFUL GREAT SENSE OF HUMOR! REALLY APPRECiATE HiM AND ALL HiS HELP!
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December 2023 by Javarez JAP
It's your typical storage unit facility that has coded gate entrance and exit. Also coded entrance to the climate controlled units. Lot it typically clean, have seen a person squatting and attempting to live out of their climate controlled unit for a month or so. They either left on their on accord or were removed by management. Not a whole lot else to say.
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December 2023 by Deborah Gillis
Carl was professional and so helpful. This is my first time renting a storage space therefore, the experience was great...Thanks Carl
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December 2023 by Camya Baker
Everything was simple and quick ! They got us in without any hiccups and got us out with no problem. Only thing I would recommend is be realistic, your stuff is outside when it rains if you have things on the wall of your unit , they will get wet so just be cautious. But other than that I would use them for anything, very affordable rates.
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November 2023 by Alison Marcus
I had a great experience. Customer Service is top tier!! If I need a storage in the future I will be back.
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November 2023 by Moni Smith-Ocran
Hospitality and consideration was everything for me. Special assistance with all my needs an assistant with the best storage unit for my experience. This move down south is one starting off in the right note due to the assistance. Would highly recommend them
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October 2023 by Nariha Serano
Very pleasant and professional staff at the Lithonia, GA location. My first call with several questions about a 5x15 storage unit were answered by Carl and he has a charming and friendly personality. My second call after submitting my online reservation and payment was handled by Frances and she was polite and an absolute pleasure, even when I went on site to verify my driver's license.
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October 2023 by Tabitha Ragsdale
Special was very helpful and her energy was quite welcoming. They went through each protocol to assist me along the way. Thus far, I am sold on Extra Space Storage.*Side note* The cleanliness of the facility had me out the gate!
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October 2023 by Kelden Jones
The young Lady that assisted me with the start process was very get helpful and knowledgeable. Thank you Special for all your help today. Recommend most definitely to give her a call.
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September 2023 by VIVIAN TAYLOR
I walked into Extra Storage the young lady behind the desk introduce herself as Special. What a beautifulname. Her smile and personality was outstanding. Special explained everything in detail also listening to my concerns. Special was very professional and knowledgeable. Her customer service was outstanding. The storage is one of the cleanest and best. If you looking for storage this is the one . If you want the best in customer service Special is the one. Thanks special for making me feel special. Five stars. I Just had left another storage place disappointed and upset. However, I left Exta Storage with a smile. Again, Thank you Special!
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August 2023 by Miss Moore
I’ve had a storage unit for a year now. The prices are steep, but I have no choice but to pay it. I’m leaving a review now because I appreciate the fact that Special took the time to see if she could find a cheaper rate for me. I’m going through a rough time right now and I was late on a payment, which caused a late fee. She was nice enough to waive the fee for me and I am more than grateful for that! Thank you again Special for looking out for me in a time of need.
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August 2023 by Tatiana Hargrove
I am SO absolutely disappointed and outraged with this company. My dad died and obviously didn’t make the payment so they locked the unit. They said we have to pay a fee to get the lock cut ON TOP of the missing payment. $700!! He is dead and we just want his belongings, but very cool that you guys are adding to my emotional distress and financial burden. PLUS we are the authorized people to access the unit, but that doesn’t matter. So warning to anyone who has relatives with a storage space here. Hopefully you can afford to get their stuff.