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March 2024 by Cedsaidno
Place is amazing, came in to buy a console for myself (ps5) it was a great experience, quick and easy.
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February 2024 by Oc HINES
Long wait but clerk was very knowledgeable and attentive.
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January 2024 by Layde Boss
Very rude service they take their time to help customers we waited in line over an hour they had 4 workers and only one at the register. We where looking for games and one worker wouldn’t even move so we could look he pretended to be stocking but was looking through the games himself like he was hiding stuff or didn’t want us to shop. It’s always bad service at this store their all bad employees
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January 2024 by kh hu
Will hound you to purchase a warranty without explaining how useless it is until you actually need it. Trash
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December 2023 by Avery Lloyd
I’m still outside 40 mins later. I wouldn’t complain but I am now since gamestops are few and far between! This is inconsiderate, inconsistent and unreliable. I guess I’ll come back at two.
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November 2023 by Olajire Akande
This store is the worst representation that GameStop has to offer. They don’t know their policies (I’ve personally seen them say the return policy for new products is 7 days when it’s 30 unopened) are dishonest, and will get unprofessional with you rather quickly. It’s not just one of them either it’s the whole store. I’ve heard them talk bad about customers, and just overall this store has the worst customer service!! Every time I go to this store to do a transaction it’s always something even if I know I’m following GameStop policies. If you wanna trade your stuff def don’t go to this store either cause they try to mark almost everything down. Find yourself a better GameStop (I literally drive 30 min to the one in Tucker rather than shop at this terrible store) and if all else fails and you have to go to this one prepare to be screwed over.
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November 2023 by Kourtni Hill
Originally came in to change out my controller. Forgot to take out the rechargeable battery and when I left the store I forgot to grab it. Called back no answer. So I called the next day and they didn’t know where the rechargeable battery was. Fast forwarding 2 days later this morning. I called in and they told me that it was there came it and grabbed what appeared to be my rechargeable battery got home and noticed that it was not the same battery however they still had the back of my controller which signifies that they are aware of which one was left. This is ridiculous!! I will be going back and getting my correct rechargeable battery. They battery is not identical to the other one.
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October 2023 by K
Great and funny team
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August 2023 by Teshanika Williams
They guy I delt with has been there for yearrrrrrs he's super nice and funny
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July 2023 by Jesse Bolden
Always a pleasure going to this location. The staff is amazing. The Only reason it is not 5 stars because of the size of the store.
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July 2023 by Darrius Livingston
My go to store to get whatever gaming needs I may have
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June 2023 by Boss V
Don’t waste your time calling they don’t answer the phone
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June 2023 by AC Robin
Stores supposedly set to open at 11, it’s now 1130 and the doors are closed and shutters are down.
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February 2023 by Smurff Sallaway
Never answers the phone had to call repeatedly for somebody to answer.
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February 2023 by Bianca Ryan
My brother went in 1/10/23 at 8:15p to return a PS4 that he ordered online and the customer service was awful. The girl took his game, opened the box (the game was still in the unopened box it was shipped in) and didn’t give him a receipt and anything saying he was connected to the console. I went in very politely to ask the process and the shift manager with the colorful blonde, blue, green hair was rude and she couldn’t even answer my question regarding how the process works or when the manager would be in. The other girl at the counter with the short dreads and ring piercing stayed playing the game until jumping into our conversation to keep rudely repeating tomorrow, tomorrow and we open at 12. Then the shift manager said y’all can have it back and handed us the console back. I said they have rude customer service and they needed to do better and they went on saying whatever they were saying with the girl waiving her hand. I’m very disappointed and we will not be returning to this location and I will let everyone who will listen know about the incompetence of GameStop on Panola Road’s employees.
