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August 2023 by Honest Reviewer
This shop can only braid. Nothing else. No twists, no dreads, no literally anything else. They offer to wash & blow dry your hair for a fee but it’s torture. Please go elsewhere for hair care services. They are rough & lack hair care knowledge and skill. They yanked my hair from the roots down & it was very painful. A very traumatizing experience that had me in tears. I can’t recommend this place to anyone.
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July 2023 by Daryia Johnson
Witnessed them treat a young lady so disrespectful that I decided to not be serviced by them.The owner was there and allowed the behavior so it became clear the level of professionalism in service (or lack thereof).From observation:1. The quality of their work is not consistent.If more than one worker(we won't even bestow the "stylist" title)is working on a client, the style will ABSOLUTELY not be symmetrical, even, the same size, etc.But because they can get the style done quicker with 2 workers, they can split the money that they earn quicker . Quality of the actual style and satisfaction of client is not a factor in this shop.2. Workers do not take criticism at all. It is a "Worker Above Customer's " mentalityA client pointed out an area she wanted fixed and each of the 2 women took no accountability where they messed up. They just shifted blame and began becoming visibly upset and then rude.I work hard to grow and maintain my hair as so many of us do.... so service like I witnessed is enough to get a very different reaction and level of patience compared to the tone of this review.The owner should maybe consider another field of work.
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July 2023 by As Told By Ginger
Very mean spirited shop owner. With a soul as evil & spiteful as Matou’s no wonder her shop hasn’t grown. She needs to change her attitude before she loses her business. Very unfortunate. I had been there 2-3 times before but the moment I raise concerns about the way my hair turned out, it was like she became very combative & did not want to fix it. Her and the darker skinned lady that worked Sunday evening, should know better. They look to be at least 50-60 years old or more, so I’m sure they have experience with doing braids but it’s sad they still do not know how to keep their clients or provide customer service. Rude & will never return or refer to them ever again.Service: Braids
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July 2023 by Kaneko Shinobu
They have TERRIBLE attitudes! My hair wasn’t good and when I asked them if they could take it out, they didn’t care about my actual hair or the weave I bought. Their customer service was horrible. Their store is so nasty too; they were literally washing their naked babies in the sink, the restroom was just unclean, and the salon looked so messy. When it comes to pricing, they switched up the decisions we came to via text once I went up to the salon. They actually tried to DOUBLE the price. It was completely insane and I will never return.Service: Twist braids
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July 2023 by Lily R
This place honestly deserves a negative rating. It needs to be reported and shut down by the better business bureau. Never go here! Dont waste your time, energy or money! Worst customer service ever. Overpriced for the poor quality of work. The women working here are unprofessional, uneducated, and immoral. So rude. Wont even give you what you ask and pay for and when you complain or try to correct them on their poor quality of work they lash out at you. Honestly need to make a civil case against them for the way they treat good paying customers. If youre going to treat your customers like theyre trash you dont deserve to be in business! Shut Matou down!
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June 2023 by Denetra Washington
My first time and it wont be my last. Matou was very professional and the other women were helpful and patient when it came to helping me choose the right hair. I received so many compliments on my shmedium Knotless braids. 1st day tightness as expected but they’re very neat and beautifully done.Support this woman-owned black business.
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June 2023 by Tamika Sheppard
I called Matou this morning telling her I wanted 12 corn rolls to the back I asked how much she said 140 I said no that's to much I'm gonna call someone else so she called me back in said she would do them for 120 remind you I been going there for 13 yes so I told her ok I'm on my way I get there one of the stylist got a attitude so I told her matou told me she would do me 12 cornrows to the back fir 120 so I called Matou to let her know I'm there in the stylist said it's 140 so by this time I'm like I know this lady ain't tripping about 20 dollars so I wasn't gonna argue with her so I went elsewhere I paid 150 for something else it's not always about money you have lost a customer of 13yrs with that foolishness n attitude yall not the only ones braid I will never step foot n there again cout your days Kmart had plenty business n now they out of business ??
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April 2023 by Ms. Real Review
I call the ladies best friend-they do a great job and Auntie is so sweet! I highly recommend!
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March 2023 by Jessica Torrie
Came for 2 braids was told it was a 45 min wait. Waited patiently to then be told someone was ahead of me who would take very long and no one is available to do my hair. I’ve been here multiple times. My family comes here and just because I wasn’t spending as much money as others I was denied service. NEVER AGAIN. Literally been going here for years.
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January 2023 by Jai Mao
I got the beads with braids they are very ruff and expensive they are rude as she’s combing my hair from the root she pulls hard and I lift my head up she pushes it down hard and gets rude I would not consider ever going there the braids was different length one side was long and one side was short they are extremely rude and rough every time I go to that shop terrible serviceService: Braids
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October 2022 by Lace K
I love this hair braiding place. Not only are they fast with their braids, they also are friendly! I got my hair done and less than 4 hours maybe four and a half hours! I recommend you guys go here, also it was a good price for what I wanted! And they are in there at the time that they say, 8:00 a.m.! I used to go to a place on memorial drive, that I have been going for a while too, and they always were late , lazy and never really did a good job. Try it!Services: Box Braids
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July 2022 by 0Oop_beep
I liked this experience! The ladies were efficient and quick.
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July 2022 by jh3mani
very over priced, quality and work is horrible they are rude and loud and will make up prices as they go.
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June 2022 by Stella-tan
I just wanted to do short single braids and she wasn’t willing to ease down from $240. She was so rude when I tried to negotiate with her. I let her start, but once she showed that she didn’t care about how I felt, I left. Pricing is way too high and she doesn’t give an eff about how you feel. Don’t waste your money. Went somewhere else and she did it for $180. I saved so much money.Service: Braids
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May 2022 by Nyeshia Joseph
Had to heal from this experience before I could leave a review. As you can see in the photos below my girls were happy with beautiful hair! That was long ago.... On 2/26/22 I took my 12yr old daughter back to Matou.... Back to Matou to get her hair done. She asked my baby as they stood in front of her poster "How do you want your hair?" My baby pointed to the medium knotless braids and Matou looks at me and says $200! Already I'm about to freak out it's my birthday and our plane is leaving in 8hrs. But that's my baby....... Cool I sat there as ppl came in and out and lady sitting next to me commenting on someone else's hair and we strike conversation. The lady I speak of hair is beautiful but she asks about color after Matou tell her $40 extra she said Chile please!..lol... Anyway looking at my daughter's hair I notice that it's looking a mess, So I pull Matou outside to speak with her about my daughter's hair. She has the attitude of that's what size braids she said but you have large basses... If you look at the picture you put a large bass with medium knotless braids.. Now you playing with my intelligence ....WOW... I'm starting to feel sick so I tell the lady next to my I have epilepsy and I think I'm gonna have a seizure to alert my daughter. But I had a seizure and as I was coming to I heard Matou unprofessional a$$ say get that evil spirit out my shop! In front of my daughter? You trifling excuse for a human being. It's 2022 you're in America now learn something! I was having a MEDICAL EMERGENCY not possessed by a damn demon! Wait, it gets better as my daughter is crying and scared, being consoled by a patron of her shop. She hollers huh can she pay before y'all put her in the ambulance? Not is she okay? Do you have someone we can call for your daughter? A POOR EXCUSE FOR A HUMAN BEING.. . ... The later on I call her to speak about her unprofessionalism , she can't talk because she's praying... For what exactly? That I don't write a review? That I don't sue you? That I don't catch you outside? Then you must still be praying because it's April 28th and you still haven't returned my call.
