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November 2023 by chris thompson
I've been renting parking spaces for my work trucks from Extra Space Storage for many years. Never had a complaint or problem. Keep up the good work.
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November 2023 by Sheila Cleave
So far my experience has been good, Sofia in customer service was very helpful and pleasant with helping me get my unit reserved and paid. And when I went in to the Hillandale location later, Nikki was very helpful, she called me after I had tried calling them and took care of me at that point and was really courteous and pleasant. Thanks to you both for making this a quick and pleasant experience!
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November 2023 by Shunteria Lucas
Came in to secure a storage. Niki was beyond amazing. She assisted me throughly through the process. Demonstrated exceptional customer service. She was very attentive. She is definitely an asset to the company.
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November 2023 by Horsan Vaughan
Nicky was AMAZING. She assisted me in downgrading my unit without any hesitation. She was also informative and had great conversation. Her personality is great. She’s an angel.
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November 2023 by Victor Ogbogu
Kia was very helpful and delivered service with a smile. I enjoyed my experience with the location and hope to come back soon.
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September 2023 by Pamo the Great
Went in to the Hillandale, Lithonia, GA office for some storage inquiries. Kia and Nikki were awesome. We are extremely satisfied with the quality of customer service we received. Looking forward to do more business with Extra Space.
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September 2023 by Karen Herrera
Extra Space Storage is the very best in Atlanta with deals at a reasonable price. I had a great encounter with the manager at the Hillandale location. She was very polite and attentive. The representatives who handled my case were very professional with excellent customer service skills.
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September 2023 by Rodney Caddele
Called in a few weeks back expressing the need to gather “next of kin” documentation for company policy, turns out the ladies in the front office had been calling to avoid losing our family belongings. Came in and was told that my father hadn’t properly locked the unit before passing, so they cut the old one and put the new one on express how helpful they both ladies were.
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July 2023 by Sharon’s way 2 Move
Nikki and Kia were great welcoming me and showing my unit I’ll be renting out. Customer service was good. Both were Very knowledgeable and honest on what to expect. Thank you ladies keep up the good work. ☺️
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July 2023 by Eric Roach
Niki and Kia were wonderful! They gave the upmost customer service. They were very knowledgable, attentive, and worked with me for customizing my storage needs. 5 stars!!!
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July 2023 by Taye
I had rented many storages in my life time meer some decent employees and even some pure jerks but by far the most pleasant and helpful person has been the woman at Lithonia storage Niki Amey always very helpful and patient with my annoying questions ? thank you Miss Amey
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June 2023 by Lady H
Niki’s customer service and attention were astounding! After our online reservation and upon our arrival, she made the process quick, easy and enjoyable.
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May 2023 by Jai Braxton
I had a great experience renting here from beginning to end. The unit was clean and I felt like my belongings were safe. In addition to safety the most important (for me) is the customer service. I usually dealt with Niki in person and she has been very helpful and courteous throughout my time renting. When initially searching for a unit Kia assisted me with choosing the right unit via phone. She was patient with me changing my arrival date at the last minute as well. I have referred friends who are still renting and happy w/their services as well.
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May 2023 by CasSandra C
Ms Niki A is phenomenal. She has an awesome personality. She's also extremely knowledgeable & professional. Ms Niki made this an excellent choice of storage & I will definitely recommend this location & will forever be grateful for Ms Niki. It has been a pleasure & mostly because of Ms Niki A., asst mgr.
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May 2023 by TJ Scott
Niki was friendly and patient with me on my stressful traffic filled Atlanta day. So nice that someone in customer service in 2023 actually DOES " customer service". Thanks so much!!!!
