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July 2025 by Tierra Diggs
Says open but I was just there at 2:15 on a Monday and its closed.
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June 2025 by Friction Vixen
Ahmed was very helpful and knowledgable. I would ask for him when I return.
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May 2025 by James Namkoong
The place reeks of cigarettes and smoke. I can't tolerate such a poor environment. Also, one of your reps are smoking outside the store, as well. However, David, the sales rep gave me great customer services and was willing to help me around the store. I would give him 5 stars but the store itself and the other worker do not deserve it. One star.
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May 2025 by Lachelle Flemister
Big Mike is great in there all the service representative on all great
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March 2025 by Delores Cash
The lady there was so sweet and help me with my phone 🙂 thanks stephana
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August 2024 by Single Rose
The energy was quite negative, employee didn't seem like he wanted to assist. Therefore I left, maybe he was having a moment but I couldn't see myself buying anything from him
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July 2024 by Briana Weston
By far the worse customer services I’ve ever experienced. The guy refused to let us purchase a device after we simply just wanted a break down of our charges after activation being that we purchased a free device and our total came up to be 150 . He told us if we got phone service we had to purchase a phone case no exceptions. He went to the back and left us up front didn’t come back even when other customers came . This guy called the police and set off the store alarm when no one threatened or harmed him in any way . The lady that was waiting told him she no longer wanted to be serviced because the way he treated us . She also asked for his name and his DM information he refused to give out any information . His behavior was completely immature and bias . I can’t believe metro have someone like him representing them .
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July 2024 by onetter burrus
Alicia and Leo helped me
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June 2024 by The Donovan
Terrible customer service. Very unfortuante for people looking to do business.
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June 2024 by Anthony Golaub
Leo was very helpful ?
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June 2024 by Tye Will
Walked in just to get descriminated by a new coworker that works there. Asked to charge my phone only to get turned around saying they dont do that in this store. You are a NEW coworker ive been staying here for years and have been a METROPCS user for years ive always been able to charge my phone. I am a metropcs user if I needed my phone charged or something needed to be seen on my phone if it was dead you would have to plug it up to be charged. Terrible customer service and need to be replaced with the old associates immediately. Called HR about this situation expedited it immediately.
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May 2024 by naomi fudge
Outstanding...Excellent AAA
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December 2023 by Fran Festus
I had an exceptional experience with Jair'e at Metro by T-Mobile. Unlike other staff who might push for a new phone purchase, Jair'e took the time to genuinely understand my issue. He demonstrated a personal touch, addressing the problem at hand rather than avoiding it. His commitment to customer satisfaction and technical expertise deserves a five-star rating. Highly recommended for his customer-centric approach! With he's cute self. Go see Jair'e
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November 2023 by margie bell
I had an outstanding experience with Jair'e and Shukuha at Metro by T-Mobile. Their customer service exceeded my expectations, making my visit truly exceptional. They went above and beyond, taking the time to help me set up my device and patiently answering all my questions. Their dedication and expertise made my overall experience amazing. Five stars well-deserved for their outstanding service!
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November 2023 by Dozil Valentine
I had the pleasure of experiencing Jair'e's exceptional customer service at Metro by T-Mobile, and I can confidently say he deserves a solid 5-star review! Jair'e's extensive knowledge about the Metro network and products was truly impressive. He guided me through the entire process with expertise and patience, making sure I got the perfect plan and device.But what truly sets Jair'e apart is his fantastic sense of humor and great personality. He made the entire experience enjoyable and light-hearted, which is not something you typically expect in a wireless store. Thanks to his professionalism and charisma, I left Metro by T-Mobile with a smile on my face, knowing I made the right choice. Jair'e is a true gem in customer service, and I highly recommend him to anyone looking for a seamless and enjoyable experience.
