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December 2023 by Fran Festus
I had an exceptional experience with Jair'e at Metro by T-Mobile. Unlike other staff who might push for a new phone purchase, Jair'e took the time to genuinely understand my issue. He demonstrated a personal touch, addressing the problem at hand rather than avoiding it. His commitment to customer satisfaction and technical expertise deserves a five-star rating. Highly recommended for his customer-centric approach! With he's cute self. Go see Jair'e
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November 2023 by margie bell
I had an outstanding experience with Jair'e and Shukuha at Metro by T-Mobile. Their customer service exceeded my expectations, making my visit truly exceptional. They went above and beyond, taking the time to help me set up my device and patiently answering all my questions. Their dedication and expertise made my overall experience amazing. Five stars well-deserved for their outstanding service!
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November 2023 by Dozil Valentine
I had the pleasure of experiencing Jair'e's exceptional customer service at Metro by T-Mobile, and I can confidently say he deserves a solid 5-star review! Jair'e's extensive knowledge about the Metro network and products was truly impressive. He guided me through the entire process with expertise and patience, making sure I got the perfect plan and device.But what truly sets Jair'e apart is his fantastic sense of humor and great personality. He made the entire experience enjoyable and light-hearted, which is not something you typically expect in a wireless store. Thanks to his professionalism and charisma, I left Metro by T-Mobile with a smile on my face, knowing I made the right choice. Jair'e is a true gem in customer service, and I highly recommend him to anyone looking for a seamless and enjoyable experience.
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November 2023 by Byronwatson359
Jair'e showed me great customer service he's very awesome
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October 2023 by Brian Davis
I had the pleasure of interacting with Jair'e at Metro by T-Mobile, and I must say, his customer service is truly exceptional. He possesses excellent knowledge of the products and services offered in the store, which made my experience informative and convenient. What stood out the most was his dedication to making my situation personal and ensuring that it was resolved to my utmost satisfaction. Jair'e's commitment to going the extra mile is truly commendable, and I highly recommend his service. A true five-star experience!
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October 2023 by Monica Parrott (Entrepreneur's Midwife)
Best costumer service I have received in a while. Jair’e is excellent at what he does. If you are looking for a new phone or service coming here is a must!
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October 2023 by K H
My customer service experience today was by far the most thorough, patient and professional. Jair'e at my neighborhood Rock ridge location is an example of excellence and proficiency that sets the bar for business and people.
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October 2023 by Google user
I had the pleasure of interacting with Jair'e at Metro by T-Mobile, and I must say, his customer service is truly exceptional. He possesses excellent knowledge of the products and services offered in the store, which made my experience informative and convenient. What stood out the most was his dedication to making my situation personal and ensuring that it was resolved to my utmost satisfaction. Jair'e's commitment to going the extra mile is truly commendable, and I highly recommend his service. A true five-star experience!
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July 2023 by Renee Wynn
This location knowingly increased the amount of service provided I did not authorize which is unfair billing practices which is considered fraud. I will report this to the Fair Credit Billing Act. I realized the transfer fee amount on my receipt is "higher" than the amount Jermaine gave me. I did not authorize that amount. Jermaine also added insurance without my permission. I was told the new phone and resetting the network would correct the issues but it did not. Falsifyied information was furnish. I requested a refund the day after purchasing the phone and Jermaine refused to issue a refund.
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March 2023 by Joewona Randolph
Great service!!! Jermaine was super patient with me as I tried to port over my number. The store was clean and smelled good ? all around satisfied from the welcome to the goodbye. Thanks Jermaine!!
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February 2023 by Cassandra Mooney
Jair'e was very informative and patient with my decision to purchase a phone. He explained the technology and key points about the brand of the phone. I highly recommend this store and Jair'e as a great sales representative with expertise of phones.
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February 2023 by Reynita Young
They was awesome, they helped me get a new phone, transfer service and get a screen protector that fits. Thank you Jermaine and Jair'e
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January 2023 by Kay Franz
I an 100% satisfied with the customer service I got today by Jair,s.Great
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December 2022 by Trap Doll
Great customer care! Very patient! Love it here had a few laughs! Definitely recommend!
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December 2022 by Jinja Bread
Come and see Jair'e at this location he is fast friendly and efficient. He can definitely be counted on to get the job done. I have been a customer of Metro Pcs for 5 years and this is the best service I have yet to receive. From this point forward I will only do my business at this location! Thank you Jair'e for all your awesome customer service.
