-
March 2024 by Redd Horsley
They always get your money but never do what they were supposed to do some of the people inside of here do scams Like I paid for a phone and some service The next day my phone went off because 30 dollars But why When I just was there and paid everything That's because they was keeping money
-
January 2024 by Andrea Neal
Douglas is absolutely AMAZING!!! It was Christmas Eve and pretty busy. He was the only person working that day but he handled every customer with great care. His customer service is definitely top tier!!!
-
January 2024 by Douglas Williams
This Metro by T-Mobile is the best around! Go to this Metro!
-
October 2023 by Meka Battle
Extremely rude employees and they don't give refunds even though the receipt says they accept returns within 14 days. Also, I requested a phone call from upper management who did not return the call.
-
July 2023 by Dorothy Taylor
Poor customer service!
-
April 2023 by Jasmine Tennell
Staff are very helpful and not rude like some other locations.
-
February 2023 by Deku
My service was great and the guys were awesome. My previous company was given my a hard time and they were able to navigate us thru the issues. Will be returning for all my needs
-
November 2022 by lisa free
I LOVE my neighborhood location...any issues I have they take care of them...PERIOD!!!
-
October 2022 by Ameerah Reed
my grandmother went to this location today to get help switching everything over from my sister’s old phone to the new phone. the young man or as i should say little boy was very rude and mean to my grandmother because she didn’t know everything what the icloud code was. he followed her outside after she got frustrated and continued to be mean and rude to her. I no longer live in Georgia and cannot help my grandmother with things like this. He needs to fired immediately because following an elderly outside to continue to be mean is going way too far. I’ll be calling later to speak to a manager.Edit: I just spoke to my grandmother and learned that his name is Key. Turns out he was very rude from the moment my grandmother walked in the store. It makes me upset that he talked to her like she was a child.
-
May 2021 by Stasha Robinson
Do not buy anything from this store!!!!! Customer service is horrible and the service representative treated me like I was bothering him the entire time. No manager on site and I was told to go to the corporate store to have my phone activated. Please save your money and your time and go somewhere else. I'm leaving Metro PCS after my horrible experience at this store
-
September 2020 by Nigel Welch
Knowledgeable good service
-
August 2020 by Tomy Carson
Worst experience I've had buy new phone and tablet. After this I will never do any business with this store. Only wish o could leave no stars for ratings
-
November 2019 by Rene Mcroyal
Jelena j e l e n a phone issues at two other stores on Covington hwy and also the store at West end and another store on Covington and DeKalb medical they had me over the p
-
August 2019 by TRA for the Diaspora
Worst Customer Service due to NO WHITE GLOVE SERVICE exists here. NOT even any glove service. No willingness , NOR INNATE ability to try. They sure ARE SKILLED AT TELLING LOYAL PAYING CUSTOMERS what they CANT HAVE and CANT DO!! No resolution options given. And when your employees cant resolve its sad they will go so far as to say that their bosses (owners are ARABS) and won't even respond nor resolve REAL SIMPLE customer service requests such as exchanging accessories that were defective and were purchased less than 30 days ago showing a valid receipt ??!! wow and when they FAIL TO PRODUCE that policy in writing upon customers request, then this needs to be reported to Secretary of State, The Office of the Attorney General, Better Business Bureau AND the Georgia Department of Revenue. No one should buy at this store. I've had ENOUGH horrible Customer service experience only in CERTAIN TYPE of Communities to know that this Bad Business Practice can be avoided if you SHOP ELSEWHERE!!!! and shut business like this down. We even were told on 2 other occasions our bill would be as expected and it was not. Loyal customers mean NOTHING to these owners as we have been customers of METROPCS at least 10 YEARS!!!!! But no more after this.
-
June 2018 by brian hardaway
The staff is very polite and courteous. The knowledge that was displayed was unexpected by prepaid dealers. I will definitely continue business at this location because the Customer Experience was fantastic.
