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December 2023 by Jon Kight
The gym is great. but a lot of cars been broken into at that location. So beware
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December 2023 by Asia Glover
This is a PSA- this morning there were 3 cars vandalized in the parking lot of Planet Fitness on Covington Hwy. One of those cars was mine. Please be careful as this is a regular occurrence. I filed a police report and was stunned the lack of concern that was had about the situation. When it happened, the front desk was notified but didn’t leave the desk or announce it to the guests that this has happened. I had to walk out at 5:15 am and see my shattered car window in 39 degree weather. Later I proceeded to speak with corporate bc Mgt was unavailable and to my surprise, PFs are chains and issues are handled at the club level. When speaking with the Mgr, Igor or Vlad whatever his name is he did not like my questioning or how it was being stated and no I was not upset with him but yes, I was upset with the entire situation as to how it was not properly handled. He never addressed my issue and told me that he canceled my membership. All because I was inquiring about the process and notating how this was being handled. My issue is that there needs to be security in the parking lot and a better protocol of handling this. Planet Fitness didn’t even bother to contact the police when they were notified of the break ins. So, please beware of this when you’re at the gym and I hope this doesn’t happen to you. If you are a member ask about more security bc we deserve to be safe as customers. I also tried to get the property manager info and of course they didn’t have that info to give.
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November 2023 by Chalice Downs
When it comes to the customer service, cleanliness of facility, and members inside the gym, I prefer this location over surrounding areas. Unfortunately I may need to go back to other locations. The Stonecrest (Covington Hwy) location has had an excessively increasing amount of vehicle breaks that have been going on since September and I don’t see anything being done about it from management. Members have had their vehicles broken into in BROAD DAYLIGHT while working out. I typically come later in the evenings during the week and earlier on the weekends and lately I’ve been seeing broken glass on the ground. Just today there are FOUR different piles of broken glasses in the parking lot. In the evenings the “security car” that is SITTING at the front is gone by 10pm leaving the dark parking lot unsupervised. Management needs to truly address this concern. Who wants to risk coming out to a broken car window after a work out?! It’s the holiday and just by the 4 piles on the ground today I can tell the break ins are picking up!! It’s sad cause I really did like this location!
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November 2023 by Sky S.
I usually don't write reviews, but this issue has been irking my nerves. This is my favorite planet fitness location right now... but the only issue is there's this female that has a BBL and during the afternoon around 6 pm she rolls in with her naïve clientele. She's not a planet fitness trainer and I have no problem with her doing her scam training. My issue is when I am in my corner recording my content to show progress in my workout. She always manages to walk in front of the camera. No apology or respect. The first time she did it whatever the second time you pissing me off it got to the point where I'm taking my progress pictures and she's following me all over the gym. Like girlBecause it's giving very much you're strategically trying to piss me off when I'm trying to mind my business.. next time a confrontation will most definitely set place with her..or corporate.
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October 2023 by August G. Walker
Nicely equipped, customer service is friendly. Over all very nice gym to get a successful workout.
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October 2023 by Michael Williams
This facility is always clean and the staff are friendly. There are multiple squat racks (Smith) and a variety of machine equipment. Not too overcrowded. Everyone I see is getting a good workout, and not just sitting on their phone. One of the best I've been to.
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October 2023 by Jean Nguewou
I love this place,everything is absolutely clean and the staff are very friendly
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September 2023 by Kelly Randall Creecy
I love this location. The only thing would be the problem with the monitors showing CNN and ESPN. Since I have been coming here, there are constant issues with these stations. Let's hope that both are working soon, especially with football season about to begin.
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September 2023 by Lasha Banks
The facility is clean in the staff keep it up very well. The locker rooms were clean and smelled fresh, and the black spa with all of the black card benefits was nicely designed.
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August 2023 by J Robinson
It's been over a year that I have joined and been consistently going. I love going to this gym! Friendly staff, very clean environment, plenty of machines and no judgment.
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August 2023 by Marlesha M
Very clean! Staff was very helpful and knowledgeable during my membership sign up.
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July 2023 by Chris Boston
Great atmosphere and plenty of up to date equipment
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July 2023 by Yazmine Basir
Great Place To Workout, and It's just as Clean on the Insides
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July 2023 by Giselle W.
Location cool I like the massage hydro massage had back pain and it pretty clean no complaints
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July 2023 by Joshua Hudson
Great Experience even though we couldn't get my guest pass to activate the associate still let me use the hydromassage which I desperately needed.