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March 2025 by Tanisha Appling
The customer service is terrible. I placed a refill on Rx on Friday I received a text message stating the Rx was ready I proceeded to pick it up on Sunday and the young lady stated there was nothing in the system that I had ordered. I left and called back up there to talk to a manager and the manager is very rude.Whats the point in receiving a text message stating the Rx is ready when it’s not ready.
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October 2024 by Shar-Day Palmer
Pharmacy is not family/friendly . They don’t order medication that the doctor prescribed if that’s not what they don’t have . They don’t care to communicate to you about your medication. Medicine goes month and months without it.
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October 2024 by CC Colbert
The Middle Eastern pharmacy technician is very rude and unhelpful. I understand there may be language barriers that can lead to confusion when someone is asking for clarification on an issue. However, Publix should be aware of this and have someone else be able to properly answer questions. This can be frustrating to deal with if someone is already sick or have inquiries about medicine for a loved one and then have to deal with someone with a bad attitude who still cannot resolve the issue.
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September 2024 by Steff
What is their actual problem at this location??? Why are they so miserable 😖 👎🏾 Zero customer service!
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August 2024 by Mytrus Scott Dawson
Worst pharmacy ever I been waiting for over a week to get my prescription refill not in stock...The pharmacy isn't in a hurry to get it in stock or refer to another pharmacy. Call today which is over 1 week since I left the prescription still not ready. I pray I don't have to go back to the dr before this medicine is ready
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January 2024 by Michelle Bajraktarević
Great service generally but going downhill and now in a critical area that is costing customers... the pros are it's 2 minutes from home, it has a valet pickup area and most cashiers are friendly and most floor staff helpful.Now the cons...First thing, they don't hire youngsters who know how to actually bag groceries (and some good ones apply but there seems to be cronyism in who is getting hired so you will see managers ending up having to help out with bagging because of the poor hiring practices - I've literally seen them have to send a snail paced easily confused bagger away and take over because she was holding up the line)...Second, the deli is a bottleneck at every Publix despite great sandwiches, and you only get around it by ordering AND prepaying for your subs online 1 -2 hours in advance (and making sure to catch one who can get your bags from behind the counter else they will leave you there waiting like the line of people you ordered and paid ahead to avoid being delayed with).CRITICAL CON:Pharmacy use to be GREAT until Huda Abdi the EXCELLENT pharmacy manager was transferred within last couple weeks, since September 2022, and the new girls since she left (new pharmacist and new tech named Deja) are lazy, rude, and slow. Really going to transfer our meds because of them but should I have to disrupt the organization I've had for years now of critical aspects of daily and monthly life because of people who are low quality workers? They had my stuff in stock but lazily let my Rx sent over from doctor sit there waiting on some central shipment to come in. So beware if you aren't on their a** this new pharmacist won't fill your meds anywhere near on time even when they have it. She is GAMING THE SYSTEM by letting anything that doesn't say it's needed the same day be filled by some central location and shipped there, no matter how critical the medication is and despite the fact that she had the medicine in stock so it could have been filled days ago! And she'll pretend to you it's been that way all along but I have NEVER had this problem until SHE got here and I've been using this pharmacy for YEARS. And then you will be in the middle of talking to that girl Deja and as soon as she confirms 1 medication she hangs up on you while you are still speaking to her. After you had to wait a long time for them to even take you off hold the instant you called. WORST customer service now in the pharmacy. SmhAnd where my prescriptions go, my shopping goes because I'm not running up and down all over the place to shop one place and pick up prescriptions elsewhere since I have medicines for all our family in one place even family in another household that we pickup for (disabled), so I'll be checking out Kroger or taking it all over to Walmart now because of this ridiculous incompetent pharmacist. And i just might report her to the pharmacy board of Georgia because she can KILL somebody gaming the system with their medications like she's doing to cover up her snail paced incompetence. My medication was sitting there Friday, Saturday, Sunday, Monday not filled because of her even though she had the pills to fill it. Madness.ETA: I moved all our Rx to Amazon Pharmacy Home Delivery and that's been pretty flawless, including ability to automatically refill after filling it the first time. If Amazon Prime membership offers you a cheaper price than your insurance, you can buy at the cheaper price! Only medicine that had to transfer to an in person pharmacy was my mother in law's pregabalin, and I use Walgreens down the street from this Publix to fill such medications, as their Walgreens app works great and they have a drive through in their pharmacy so you don't have to get it the car to drop off nor to pick up. I really miss Huda but her terrible replacement led me to find the latest greatest convenience available these days. I now do my grocery shopping with Amazon Prime and Walmart's pickup service where you order ahead on the app, choose
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December 2023 by Lisa west
Very friendly and caring…fast service
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October 2023 by Therealmsmillionaire Forever
Horrible customer service at the pharmacy, The girls behind the counter talk and play too much for them to be distributing meds.
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October 2023 by Miguel Basto (colombiangringo)
I like this place
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September 2023 by Rubena Gardner
This Publix pharmacy is getting worst on a daily basis . My doctor call in my prescription I was told they were out , then when I request them to check another store they magically had it . I am beyond frustrated with the level of service this pharmacy currently provides.
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July 2023 by Kirby Betts
I Think That the pharmacy is pretty good. So far I haven't had any problems.
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December 2022 by Cinna “Cinna” Bay
It's a hit and miss when it comes to customer service and timeliness. They fell off in this store particularly it has become a place I rarely visit. I prefer to drive further for better products and customer service. Waiting on meds is stressful changing my Pharmacy. The actual pharmacist was super impatient and rude. She was supposed to call the Dr. About the prescription but told me I should call just can't rely on businesses in your community are customer service deprived.
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November 2022 by Yvonne Forbes
Their service have DETERIORATED! Awful service!
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October 2022 by Jasmine Valdez
They will not fill a prescription until you physically arrive and ask for it. The dr. sent the prescription in at 10am it is not 430p and they say “call back in a couple of hours” who is running this pharmacy? The last time I asked the lady what the process is bc it took forever, she said to call first. Now I call to be told call back in 2 hours! And when I go up there after being told what time to come back the lady says, give me 15 minutes to get it together. WHY IS IT NOT ALREADY TOGETHER IF YOU HAD ALL DAMN DAY!?!?! They are nice but slow as molasses!
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October 2022 by Shan “Shann” Way
It's a hit and miss when it comes to customer service and timeliness. They fell off in this store particularly it has become a place I rarely visit. I prefer to drive further for better products and customer service. Waiting on meds is stressful changing my Pharmacy. The actual pharmacist was super impatient and rude. She was supposed to call the Dr. About the prescription but told me I should call just can't rely on businesses in your community are customer service deprived.
