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February 2024 by Carla Spencer
My insurance company chose this shop to complete my repairs after I was rear-ended in early August. The shop received my car mid-August. I did not hear anything from anyone at the shop until I actually stopped by in late September. My car was there for over a month and I received absolutely no communication from anyone there. Later, I was told a couple of different dates of completion, but each time the vehicle wasn’t actually ready. I finally started going every other day, taking pictures each time I went, so I could track any progress that was made. I’ve had my car back for two weeks now (so they had my car for approximately 3 months). I had to return once shortly afterwards due to my rear windshield wiper not properly dispensing washer fluid. The issue was quickly corrected.Bottom line: The work seems to be done well, but the lack of communication is a HUGE problem. They apologized profusely and did some nice things at the end to attempt to make up for what happened, which I did and do appreciate. However, the lengthy repair and, more importantly, the lack of communication left a lasting negative impression.Update: During my repair, I was informed that the battery in my car and my key fob were replaced so I “should be good to go.” The “new” key fob battery died late in January. I was informed today the car battery is not at the level it should be to make my car properly function so that’s having to be replaced as well. And the tailgate that was replaced during my repair is no longer working properly either, so I’ll have to get that fixed by someone else. Reminder: I just got my car back in mid-November and it’s only the 3rd of February- a total of less than 3 months. My rating has been updated to reflect these problems.
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January 2024 by Charlotte Caldwell
My servic was great.
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November 2023 by Yemmy David
Very good serviceService: Transmission
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August 2023 by Marcellus Pleasant
Edit: 07/25. An effort to make things right:After posting my scathing review I was reached out to try and make it right. After a call, I dropped off my car for a rental as I stated I cannot be without a car for a month. Fast forward a couple of weeks and I get the car back and it's blowing cold. During this entire time, communication is mostly clear and timely. Time will tell if it lasts but I think it's actually fixed this time. My final thoughts are that these guys do want to do things right, and if you just communicate with them you'll have a good experience. I'll remove my original review as it's no longer relevant but the tldr was: Took it twice to fix AC, had it for a month plus each time, got it back blows hot.Good job guys, cheers.
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July 2023 by Timothy Lewis
I often have to figure out repairs on my own because I don't have a lot of extra money but whenever there is something I can't figure out or is to much to do myself I trust the people here at service 1st auto care. They have reasonable pricing and friendly staff. I am glad that my friend recommended this business to me. I always appreciate a good waiting room coffee too.
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May 2023 by Darius Mandzyuk
AVOID THIS SHOP all GOOD REVIEWS ARE FROM AGES AGO I dropped my car off and was told 3-4 weeks and was in the middle of a move when the accident occurred. The shop said they would get my vehicle complete asap instead 2 months later I have a car in the same state I dropped it off as and THEY DROVE 2500 miles on my car AVOID THIS SHOP AT ALL COSTS, also they took insurance money from me and did not refund it. Absolutely horrendous service. And they LIE ABOUT EVERYTHING. and the lady that works the front isn’t a boss but a criminal. The mechanics dragged my parts across the asphalt, AND THEY GOT JUNK YARD PARTS AVOID THIS SHOP.
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February 2023 by Sonya Summers
Very pleased with Customer Services . Didn't wait too long and they gave me another discount via government off the bill ., Refresments and delicious hot beverages ,Will be back. Also, loved the plants in the lobbyMs. S. SummersServices: Oil change
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February 2023 by winston shakespear
i will never use this place again they charge $1500 for headlight then put a $188 headlight. the light not even work when the car driving. they have my car for over a month.Service: Auto body & trim repair
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December 2022 by Renee Hector
This is my only mechanic now they are great Miss Tamra is a boss. The mechanics are knowledgeable down to earth friendly competent and helpful. They are very accommodating for my two Littles who have to come with me for some repairs the waiting area is very relaxed and has a number of amenities to make anyone feel comfortable. The prices for the work are so reasonable and the work is great I don’t have any problems with my vehicle. I will never go back to the dealership mechanic as long as I live near service 1st Auto Care.Services: Air & cabin filter replacement
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November 2022 by Joseph Smith
Do not, I repeat, do not use this company. They are extremely slow and the lack of communication horrible. Take your car in for one thing, they will fix everything else but what you originally took your car in to be repaired. Use them at your own risk.Services: Body & Trim
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August 2022 by Angela Benson
I was attempting to use their service after receiving a flyer in the mail, however, no one answers the phone when we tried to call for several days. You can't schedule an appointment online. We went to the location....OMG, CARS (appeared to be old cars that had been sitting for awhile), WERE ALL OVER THE PLACE. There was no where to hardly park. We tried...Thanks but No thanks! You're missing out on business!!
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July 2022 by Brittany McGregor
Never ever use this company. Trust the reviews. It’s funny that google asked me what services were performed!!! NONE !!! I cannot rate this company on their service because they refused to service my vehicle.This company had my car for almost a month (3 days would make a complete month). The mechanic did not even start on my car. Did not even look at it. He didn’t even give an estimate for repairs he didn’t order anything. Absolutely nothing. Imagine paying a monthly car note and insurance for your car to just sit at a shop.It’s completely unacceptable. After 3 weeks of having no car I took it to a shop that told me repairs could be completed in 2 weeks. I’m really disgusted at how people run their businesses these days. Simple communication would’ve been nice or simply not accepting work you cannot complete.What a waste of time. Literally a month.
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February 2022 by Georgett
Excellent quality customer service I have been patronaging this place years never disappointed
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February 2022 by DEBORAH ISRAEL
Really professional and courteous, very pleasant environment, I arrived 10 minutes early they pulled my car back at the appointment time and got me out in a little over an hour. Terrific!!
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December 2021 by Denise Moore
When I go and get my car serviced the young lady at the front desk is always so nice and welcoming. And when I take my car to Service 1st Auto Care I know it’s gonna be well taken care of.
